Brilliant Customer Service: How to Impress your Customers! (Udemy.com)

Enhance your customer support and truly differentiate yourself from your competition!

( 312 Reviews )

Created by: Lecturio GmbH

Produced in 2015

What you will learn

Acquire and immediately implement strategies that will ensure high quality customer service
Enhance their people skills in a way that will truly differentiate them from the competition
Handle any complaints they receive
Deal with difficult or angry customers

Quality Score

Content Quality

Video Quality

Qualified Instructor

Course Pace

Course Depth & Coverage

Overall Score : 92 / 100

Course Description

The course is aimed at providing you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition. We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately. Furthermore, you will learn how to handle any complaints you receive in a totally professional manner. You will be introduced to the benefits of customer relationship management (CRM) and will learn how it can become the vehicle that drives up your standards of service. The most important elements of the course include: Face-to-face contact with your customersThe most effective use of telephone, email and CRM in the communication processHow to deal with difficult or angry customersLiberating your front line people so that they can truly enjoy the customer experience The course is designed for the following groups of people: Those who need to make strategic decisions about how their customer service levels need to be adjustedThose in the front line of customer serviceCustomer service relationship managersEveryone involved in relationship development and client acquisition Mr. Hunts style is often described as inspirational. His goal is to always create positive change in people with whom he works. He has significant experience in successfully operating at all organizational levelsfrom the induction phase, through first line management, and right up to board level. Additionally, he is able to strike the appropriate level of debate on every occasion. Mr. Hunt is the MD and principal facilitator of UK Seminars. His work is well known in many countries, e. g., in Europe, in the USA, in the Middle East, and in India. His delegate evaluations are excellent, averaging 9.
0 on a 10 point scale.
Who this course is for:
People who need to make strategic decisions about how their customer service levels need to be adjustedCustomer service relationship managersPeople in the front line of customer serviceEveryone involved in relationship development and client acquisition

Time: 1.5h

Instructor Details

Lecturio GmbH

4.6 Rating
312 Reviews

Lecturio is a leading online knowledge platform that offers more than 5,000 courses and trainings from a variety of topics including business trainings, software, law, medicine and more in both English and German. Students and learning enthusiasts have the opportunity to revise lectures content digitally in addition to their in-class lectures, professionals can improve their expertise in a specific area, and companies can centrally train their employees in an affordable way.

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Reviews

4.6

312 total reviews

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Write a Review

By Dikaelo Keisitswe on 11/15/2020

excellent course for doing good in every business..

By Anas Md Nor on 11/1/2020

Many pointers on how to improve customer service.

By Mary Baldwin on 10/27/2020

Yes I feel have gained a lot of insight from this course

By Marcel Dreyer on 10/26/2020

The course is very helpful to reflect on the way one already operates towards Customers and shows crucial strategies on how to implement these information into your daily work. Fantastic investment of time.

By Laura Southern-Jones on 10/21/2020

Our company has a CRM approach and this course gave me confidence in it's success and continued development.

By Ann Bills on 10/19/2020

Yes, encouraged me to look more at my internal customers.

By Ananya Mukhopadhyaya on 10/19/2020

Good one. Will definitely incorporate the learnings as and when required.

By Pratap on 10/18/2020

Key points are being discussed elaboratively, liked the content.

By Jason Kennedy on 10/18/2020

He gives great insight into what is needed to be a successful manager and CSR.

By Patricia Hoofe on 10/17/2020

Because It was a very knowledgeable course.It brought attention in some areas,that I had paid attention to. The Instructor was very informing about this subject

By Mary Morson on 10/16/2020

I think this is very good advice fundamentally but reflects some out-of-date mentalities. Younger generations do NOT prefer in-person interactions, and would much rather contact Customer Service teams via email or instant messaging. It would be great to see more advice on those topics. The presentation and management suggestions were spot-on.

By David Currey on 10/16/2020

I enjoyed the information and techniques provided. Some things I am already doing and some things are new to me which I can work to implement to provide better customer service. I methods to deal with bossy customers are very helpful as this is a weakness for me.