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Customer Service English Essentials (Udemy.com)

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.

4.5
( 200 Reviews )

Created by: Luke Priddy

Produced in 2019

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What you will learn

  • Master phrases for handling difficult or angry customers
  • Learn many expressions for handling a variety of CS situations
  • Understand how to structure logical explanations and answers
  • Use empathetic language to create a connection with customers
  • Resolve communication problems effectively

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Quality Score

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Overall Score : 90 / 100

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Course Description

Isn't it frustrating when you have to deal with an unhappy customer on the phone, especially when you're using your second language? It can be a big challenge to express yourself clearly and help a customer resolve their problem, while at the same time trying to show empathy and remain professional. Idesigned this course to help you get the confidence and English expressions needed to resolve issues with even the most difficult clients. This course is meant for non-native English speakers who deal with English-speaking customers daily, particularly over the phone. You will learn many common English expressions in this course, as well as common vocabulary and tips about intonation and stress to give your spoken English a more native sound (especially over the phone). This course falls in the category of business English. Each lesson is designed to prepare you for nearly every situation you may face, from keeping an angry customer calm to explaining steps in a detailed process, to telling a customer they are wrong, and much much more! If you practice what you learn, your ability to deal with challenging situations and customers, in English, will improve dramatically. You will be able to see my face in each video lesson, and I willuse a blackboard at all times.
Each lesson focuses on a single aspect of a particular skill. You can go at your own pace and should take their time, with lots of practice between sections. Replaying each lesson is highly recommended.
Who this course is for:
Non-native English speakers working in Customer ServiceThis course is not for native English speakers
Read More product length iconTime: 7h

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Instructor Details

Luke Priddy

Hi. My name is Luke.
I'm the founder of Cloud English. I've been teaching English for years, and over that timeI'vediscovered powerful language learning methods that make learning English much easier and more effective. My courses have helped thousands of people become more fluent in English.
My courses will help you:
- Become more confident in English conversations
- Master English vocabulary, phrases, and expressions
- Take your English pronunciation and fluency to the next level
- Improve your English listening skills
- Think in English when you're speaking English
- Sound natural saying exactly what you mean
Here, you can find courses on business English, American English slang, American English pronunciation, common English idioms (useful for IELTSand TOEFL), and more!
I use a split screen presentation stylefor my courses. You will be able to see both my face and a digital blackboard. It's a great way to learn!

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Reviews

4.5

200 total reviews

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By Carolina G Martinez on 11/22/2020

Its great! Lots of examples and situations to analyze, a really good (and real) business vocabulary and he also provide tips on how to deal with clients!
Hope he continue doing this type of lessons, may be on daily business situation, like presentations or taking to my boss, just some ideas.

By Mior Correa on 11/15/2020

The professor has a good explanation and pronunciation.
Your tips are very useful!
Thanks.

By Sidney Smith Jr. on 10/21/2020

Great Class and very informative class.

By Warren Thang on 10/15/2020

very good

By Rajeshwar Rumalla on 10/12/2020

Gain Confidence..

By Pawel Rucki on 10/9/2020

friendly teacher which explains a lot of nuances

By Cristina Paola Then on 10/8/2020

It's being a great course so far! I'm learning a lot and is giving me a lot of confidence about my future at work.

By Nesle G Dungca on 10/8/2020

very good and I super smart

By Thea Meyer on 10/5/2020

Very helpful and much learnt from this course. Will have a lot more happy customers

By Jayanti Athalye on 9/26/2020

Yes.
I am learning a lot. This course is good for me.

By Vishvesh Vasudeo Pohane on 9/19/2020

good perfect

By Carley Anderson on 9/19/2020

Good course!

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Customer Service English Essentials
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  • Video Duration: icon 7h
  • Price: 11.99 Track Price 11.99 Track Price
  • Provider: icon Udemy
  • Year: icon 2019
  • Language: icon English
  • Certificate: icon Yes
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