Differentiate Your Business w/ Customer Experience Marketing (Udemy.com)

How to Create Massive Customer Loyalty and Profits Using Customer Experience Chain Reactions

( 7 Reviews )

Created by: John Weisenberger

Produced in 2021

What you will learn

By the end of this course you'll be able to understand the basics of how your business can use Customer Experience Marketing to attract more new customers plus increase the loyalty of existing customers all while charging premium prices that deliver higher profits.

Quality Score

Content Quality

Video Quality

Qualified Instructor

Course Pace

Course Depth & Coverage

Overall Score : 82 / 100

Course Description

All businesses sell one thing: Reactions! The Customer Experience emotional reactions you create are your product. And as soon as you begin to see your business as a reaction-creating machine, you'll begin to think about your business and its marketing differently. In Differentiate Your Business with Customer Experience Marketing, John Weisenberger will show you how to think differently about the emotional reactions you create in your customers and how to put Customer Experience (CX) Marketing techniques to work in your business to create massive customer loyalty and profits. In this course you learn how to:

Create powerfully differentiated Customer Experiences that your customers will remember and talk about to others

Use Customer Experience Marketing (CX Marketing) to quickly change your customer's perception of your brand

Track and measure the Key Process Indicators (KPI) necessary to calculate your CX Marketing Return on Investment (ROI)

How to get started today using practical low cost/no cost CX Marketing strategies that don't require big budgets and complicated technologies.

This is a 101 level introductory course intended to expose the student to a broad overview of Customer Experience Marketing in order to prepare for further advanced study in each of the introduced sub-topics. Who this course is for:

Business Owners/Entrepreneurs plus Marketing and Sales managers interested in broadening their CX Marketing skills.

Time: 2h

Instructor Details

John Weisenberger

4.1 Rating
7 Reviews

John Weisenberger is an author, speaker and founder of Chain Reactions Marketing, a premier Sales and Marketing advisory firm that helps business owners and their managers achieve sustainable long term growth through Strategic Endorsement Partnerships and Practical Sales and Marketing training programs.
With over 30 years of Engineering, Marketing and Business Management experience working for and with companies such as United Parcel Service, Allen-Bradley, Rockwell, Samsung, Digital Equipment, Honeywell International and others, today John is best known as the creator of the Chain Reactions Marketing Endorsement Partner Formula training and group coaching program many small business owners and entrepreneurs use to expand their customer base, increase customer loyalty and drive higher profitability in virtually any market or industry.

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Reviews

4.1

7 total reviews

5 star 4 star 3 star 2 star 1 star

Write a Review

By Alejandra Wiecek

Great course, examples and structure

By Dee Alberts

Enjoy the course, lots of knowledge gained.

By Bronwyn

I have watched about a dozen courses on Udemy over the last two weeks and this is by far the best in terms of content and delivery. Exceptional

By Joe Buchmann

This course has a lot of great information. The only thing lacking is in the presentation. The slides and presenter could have been a lot more exciting. It's still worth the time, though.

By Nikita Dobrov

Too little information for a course. Too basic. The author could have just written a blog post with a link to his services instead of making this course.

By Silvia Diniz C. Leão