How To Quickly Diffuse Another Person's Anger (Udemy.com)
Learn the powerful and effective Five Step Process to effectively de-escalate an angry confrontation
Created by: Silvia Wright-Davies
Produced in 2016
What you will learn
- Master skills to calm an angry person down
- Learn to identify the root cause of a person's anger
- Develop the skills to work toward an amicable resolution
- Prevent verbal assaults from escalating out of control
- Freedom from reacting defensively to other people's outbursts
- Reduce the intensity of a confrontation
- Enjoy improved relationships
- Gain greater self-awareness and life skills
- Reduce stress levels
- Enjoy greater sense of peace
- Gain the respect of others
- Be a role model
Quality Score
Overall Score : 90 / 100
Course Description
You will learn what changes take place to a person who becomes angry and why it is so important to calm that person down before you try to enter into conversation with them. This course teaches you how to do this. The steps shared in this course are often taught to customer service staff.
Take on board the learnings, and practice in a safe environment, and you've be amazed and delighted with your new found confidence and abilities when next having to deal with an angry person.
My suggestion is not to rush your way through this course. Systematically practice the different strategies as you are introduced to them. For this you will need a partner - ideally somebody who is good at pretending they are angry! Practicing in a safe environment will prepare you for a real event.
Please Note: this course covers practical steps you can follow and the content is presented in layman terms. It is not designed for health professionals who most probably already have covered anger management as part of their training. Nor is this a Conflict Resolution course; this would be far more in-depth and would incorporate a small component on anger management.
Who this course is for:
Anyone wanting to effectively deal with another persons anger and diffuse tense situationsAnybody having to deal with work related angerAnyone having to deal with the anger of a family member or an acquaintanceAnyone in a customer service role having to deal with disgruntled clients/customersAny business owner wanting the skills to effectively deal with angry confrontationsAnyone wanting to build their effective communication life skills
Instructor Details
- 4.5 Rating
278 Reviews
Silvia Wright-Davies
Silvia Wright-Davies is a Business Improvement Specialist, Performance Coach and a Trainer.
Over her career life Silvia has been lucky enough to work in a number of different countries, own a number of diverse businesses, and have a highly successful business entrepreneur as an immediate family member and her mentor. This background has equipped Silvia with valuable knowledge and skills that she now shares with businesses owners, management and staff.
Since 2000 Silvia has been training self employed business owners, and corporations both large and small throughout all of Australia and New Zealand. In 2010 she created the Centre for Achievement which provides online business skills courses for small to medium businesses and she is the author of numerous business improvement courses, including "Powering Ahead with Purpose and Passion", "Pathway to Excellence" and "Pathway to Achievement".
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Reviews
- Video Duration:
1 hour on-demand videoh - Price: 11.99 Track Price 11.99 Track Price
- Provider: Udemy
- Year:
2016 - Language:
English - Certificate:
Yes
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