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Incident Management and Incident Response in Cyber Security (Udemy.com)

Incident Management | Learn Incident Response Life Cycle, ISO 27035, ITIL and NIST to be protected from cyber threats

Created by: Oak Academy

Last updated October 2026

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What you will learn

  • Learn the fundamentals of Incident Management and Incident Response.
  • Understand the differences and similarities between Incident Management and Incident Response with real-world scenarios.
  • Implement effective incident management using frameworks and standards such as ITIL and ISO/IEC 27035.
  • Gain knowledge about popular tools such as ServiceNow, JIRA, and Splunk
  • Understand how to use them for tracking, analyzing, and managing incidents.
  • Develop best practices for detecting, responding to, and recovering from cyber incidents efficiently.
  • Acquire insights into specialized topics like cloud security, malware analysis, and disaster recovery planning.
  • Build practical skills through real-life scenarios, crisis simulations, and post-incident analysis exercises.
  • Explore the applications of artificial intelligence and machine learning in cybersecurity.

How it compares

Against the other 523 rated Udemy courses in Hacking on CourseDuck:

  • Rating4.3 out of 5higher than 21% of them
  • Reviews112#437 of 524 by number of reviews
  • Length3.7 hoursshorter than 62% of them
  • Last updatedOctober 2026more recently than 98% of them

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Course Description


Hi there,

Welcome to "Incident Management and Incident Response in Cyber Security" course!

Incident Management | Learn Incident Response Life Cycle, ISO 27035, ITIL and NIST to be protected from cyber threats


Are you prepared to respond to cybersecurity threats? Rapid and effective incident response is crucial for organizations to successfully manage crises. In our Incident Management and Response course, you’ll learn the right strategies to handle incidents and develop the skills necessary to take charge during crises.


This course offers comprehensive training, covering everything from identifying security incidents to managing response processes, conducting analysis, and developing improvement plans. You’ll also gain knowledge of industry-standard tools such as ServiceNow, Splunk, and JIRA, and dive into frameworks like NIST SP 800-61 and MITRE ATT&CK. Whether you’re a beginner or an experienced IT professional, this course is designed to benefit learners at all levels.


Throughout this course, you’ll enjoy an engaging learning experience with clear, practical content that avoids unnecessary complexity. OAK Academy’s experienced instructors will guide you through real-world examples, ensuring you develop the skills to excel in the field. You’re in the right place to gain competencies that will take your cybersecurity career to the next level!


At OAK Academy, our goal is to provide you with the knowledge and skills needed for success in the cybersecurity industry. Whether you are starting your career or advancing your expertise, this course is packed with valuable content that will benefit both beginners and seasoned professionals. By the end of the course, you’ll have a comprehensive understanding of how to respond to cybersecurity incidents effectively.


Invest in your future and make a real impact in the world of cybersecurity!


What You’ll Learn:


  • Foundations of Incident Management and Response: Key concepts for handling cybersecurity incidents effectively.

  • Incident Management Tools: Insights into ServiceNow, Splunk, and JIRA for tracking and managing incidents.

  • Incident Response Techniques: Strategies for detecting, containing, and eradicating incidents.

  • Frameworks and Standards: Application of NIST SP 800-61 and MITRE ATT&CK best practices.

  • Specialized Topics: Knowledge of cloud security, malware analysis, and business continuity.

  • Practical Scenarios: Real-world cases to sharpen your decision-making skills.

  • Continuous Improvement: Techniques for post-incident reviews and ongoing learning.


During the Course, You Will Learn the Following Topics:


  • Incident Management Lifecycle: Preparation, detection, containment, eradication, and recovery.

  • Incident Response Techniques: Identification, analysis, containment, eradication, and recovery.

  • Incident Management Frameworks: NIST SP 800-61, MITRE ATT&CK, ISO 27035, SANS PICERL.

  • Key Incident Management Tools: ServiceNow, JIRA, Splunk.

  • Cloud and Virtualization Security: Best practices for securing cloud infrastructure.

  • Malware Analysis and Forensics: Techniques for malware detection and forensic investigations.

  • Advanced Threats: Handling Advanced Persistent Threats (APTs) and insider threats.

  • Disaster Recovery and Business Continuity: Strategies for resilience and minimizing downtime.

  • Threat Intelligence and Hunting: Methods for proactive threat detection and response.

  • Security Automation and Orchestration: Enhancing efficiency with automated workflows.

  • DFIR (Digital Forensics & Incident Response): Gathering and analyzing digital evidence.

  • Incident Management Team and Response Team Roles: Understanding roles within incident management.

  • Incident Management Process Overview: A deep dive into the entire incident management process.

  • Cybersecurity Incident Management Strategies: Proven strategies for managing incidents successfully.

  • Incident Detection and Containment Techniques: Best practices for detecting and containing incidents.

  • Cloud-Based Incident Response: Responding to incidents in cloud environments.

  • Post-Incident Analysis and Reporting: Conducting post-incident reviews and producing reports.

  • Policy and Documentation: Creating policies, reporting incidents, and documenting best practices.

  • Risk Management: Identifying, assessing, and mitigating risks during incidents.

  • Communication Strategies: Effective stakeholder communication during incidents.

  • Continuous Improvement: Post-incident reviews, lessons learned, and ongoing improvements.

This course combines theoretical foundations with practical exercises, ensuring you gain hands-on experience and the knowledge needed to excel in the field of incident management and cybersecurity.


What is incident management?

Incident management refers to an organization's wider strategic handling of an incident. It requires the coordinated oversight of a leadership group, which usually includes representatives from teams such as the executive board, IT, legal, communications and HR.

The following are some responsibilities an incident management group typically handles:

  • proactively preparing incident management plans before an incident occurs;

  • overseeing technical response efforts during an active incident;

  • calling on third-party help as required;

  • deciding when and how to communicate incident details and the organization's response with staff, clients, regulators and the media; and

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Instructor Details

Oak Academy

Who is Oak Academy?

Oak Academy is a London-based online technology education company. We publish practical, structured video courses in cybersecurity, IT certification, artificial intelligence, data science, software development, and mobile technologies. More than 470,000+ learners have enrolled in Oak Academy courses on Udemy, leaving over 67,000+ reviews across our catalogue. Our courses are produced in English, Portuguese, and several other languages.

What does Oak Academy teach?

Our catalogue is organized around the skills employers actually hire for:

Cybersecurity and ethical hacking — penetration testing, network and web application security, Nmap, Metasploit, Wireshark, Kali Linux, and hands-on practice environments such as TryHackMe and Hack The Box.

IT certification prep — CompTIA A+, Network+, Security+, and newer tracks including CompTIA DataAI, mapped directly to current exam objectives.

Artificial intelligence and data science — Python, NumPy, Pandas, Matplotlib, machine learning with Scikit-learn, R programming, and end-to-end data projects.

Software and mobile development — Python, Java, JavaScript, Flutter and Dart, Android, iOS, and full-stack web development.

How are Oak Academy courses designed?

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Reviews

4.3

112 ratings on Udemy

Select a bar to show only those reviews.Select the bar again to show every rating.

By Brian Fitzgerald on 11/24/2025

Awful. Lots of incorrect information, mistaken conflations of management vs response, and the use of an AI narrator is the final nail in the coffin. Avoid this at all costs. I'll be following up to try and get a refund, I think I've actually forgotten stuff from watching this slop. 20+ years experience in Incident Management btw.

By Harry Ofume on 11/19/2025

It was very insightful and concise.

By Salih Bitmez on 10/30/2025

Informative and well-structured course that clearly explains the incident response lifecycle using ISO 27035, ITIL, and NIST frameworks to strengthen cyber defense skills.

By Auwalu on 8/19/2025

yes, i like the flow of the training material

By michael Georgewill on 6/25/2025

Detailed and simplified explanation of the course to beginners.

By Frederick Houstoun on 6/24/2025

Good discussion and material.

By Desiree Wilson on 4/4/2025

The course is thorough and provides useful information that can be immediately implemented. I'm looking forward to continuing to learn as I progress through the class. This is exactly what I was expecting.

By Al Olivier on 3/30/2025

Course content is alright, human touch missing - need real person to narrate and be seen

By Oyet Benjamin David on 1/15/2025

The instructor delivery and explanation of concepts are commendable.

By Christopher Ndubuisi on 12/18/2024

Well Yes although I may have wanted some practical examples to help retain the knowledge

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Read all 112 reviews on Udemy

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Overall Score : 86 / 100