Skip to content
Write a review
UdemyIT & SoftwarePaid courseBeginner levelCertificate

IT Support Entry Level Job Training Course (Udemy.com)

IT Support Level 1 Job Training Course: Hardware, Software, Network, Active Directory, Office 365 Administration.

4.5
161 reviews

Created by: Collins Gidisu

Last updated August 2023

icon
What you will learn

  • Master the technical competencies of computer hardware, software, active directory, office 365 administration and troubleshooting techniques.
  • Develop exceptional customer service skills for effective client interaction.
  • Acquire hands-on experience in resolving common IT support issues.
  • Apply real-life scenarios to enhance technical acumen and problem-solving abilities.
  • Build confidence to excel in IT support entry-level roles.

How it compares

Against the other 1,182 rated Udemy courses in IT & Software on CourseDuck:

  • Rating4.5 out of 5higher than 45% of them
  • Reviews161#878 of 1,183 by number of reviews
  • Length5.2 hoursshorter than 52% of them
  • Last updatedAugust 2023earlier than 71% of them

icon
Course Description

Welcome to the comprehensive and transformative "Break Into Tech - IT Support Job Training Course." Whether you're a recent graduate, a career switcher, or simply passionate about tech, this course is your gateway to mastering the essential skills and knowledge required to excel in the dynamic world of Information Technology (IT) support.


This course is designed to empower you with hands-on learning experiences, effective troubleshooting techniques, and exceptional customer service skills. Through in-depth lessons, real-life scenarios, and practical demonstrations, you will develop a comprehensive understanding of computer hardware components and their functions, enabling you to confidently identify and resolve technical issues.


As you progress through the course, you will be equipped with the necessary expertise to deliver exceptional customer service over various communication channels, including email, chat, and voice calls. Our interactive exercises and role-play simulations will sharpen your communication and problem-solving abilities, preparing you to handle diverse IT support challenges with ease and professionalism.


Our dedicated team of experienced instructors will guide you through the course, providing personalized feedback and support, ensuring you grasp each concept effectively. Additionally, you will gain access to valuable resources and learning materials to reinforce your knowledge and skills.


By the end of this course, you will be well-prepared to embark on a successful career in IT support. Unlock your potential, boost your employability, and become a standout candidate in the competitive tech job market. Enroll today and let "Break Into Tech - IT Support Job Training Course" be your stepping stone to a fulfilling and rewarding tech career.
Read More Beginner Beginner Level product length iconTime: 5.2h

icon
Udemy Discount

The discount is applied through our link. Open the course from here and Udemy's current promotional price is applied at checkout on most courses, no code to type.

Get the Udemy discount

Some courses are excluded from Udemy's promotions. If the price does not drop, clear your browser cookies and use the button again.

icon
Instructor Details

Collins Gidisu

Hello, I'm Collins Edem, an enthusiastic and dedicated IT professional, and I am thrilled to be your instructor for the series of IT Courses from entry to advanced levels. With a passion for technology and a wealth of experience in the industry, I am committed to empowering aspiring IT support professionals to achieve their career goals.

My journey into the tech world began with a fascination for computer hardware, and I have since honed my skills to become a seasoned troubleshooter and customer service expert. Having navigated the challenges of breaking into the tech industry myself, I understand the importance of practical knowledge and hands-on experience in this dynamic field.

As a certified tech career coach, I have guided numerous individuals on their path to IT support success, and I am excited to share my expertise with you. Through my comprehensive courses, I will equip you with the fundamental skills and confidence needed to excel in IT support roles.

From mastering computer hardware to developing effective troubleshooting techniques, we will embark on an engaging learning journey. Additionally, we will focus on enhancing your customer service prowess, enabling you to provide exceptional support in various communication channels.

Read More

icon
More courses by Collins Gidisu

$10.99

All courses by Collins Gidisu

icon
More IT & Software courses

$49.99

$10.99

$124.99

$19.99

$11.99

$19.99

All IT & Software courses

icon
Reviews

4.5

161 ratings on Udemy

Select a bar to show only those reviews.Select the bar again to show every rating.

Write a review

By Gerardo Garcia on 1/8/2026

Great course but some things aren’t beginner level and not enough information on the subject.

By Ihienbueobi Precious Omezi on 11/25/2025

well i am graduate in computer science and and worked as a web developer for 2 years i want to explore other I.T with no codind and bugs just pure technical solving skills in I.T

By Charles Kendall Gillette on 11/7/2025

Great! very in depth! Just wish there was like a sheet with all the questions and answers to review, otherwise great course!

By Jassie Mann on 7/16/2025

A good overview on what skills are required for IT Support Job Hardware, Software, Network, Active Directory, Office 365 Administration. The test was helpful and the mock interview questions was great.

By Tara Wilder on 6/8/2025

Taking this Help Desk Specialist course has been a transformative step in my career journey. Coming from a background in loan servicing and compliance, I already had strong analytical, communication, and customer service skills. This course allowed me to build on that foundation by developing hands-on technical skills in areas such as Active Directory, Office 365 administration, Windows troubleshooting, DNS, DHCP, and network fundamentals. It has helped me gain confidence in navigating IT environments, solving user issues efficiently, and understanding how support teams operate within larger organizations. Most importantly, it gave me the tools and mindset to shift from being a system user to a system troubleshooter—and that shift has opened a new and exciting career path for me in technical support.

By Dulyn Igwele on 3/27/2025

It was an interesting session and I have gotten some knowledge and skills that I need to improve on. On the other hand the screen recording was faster than the vocal explanation. I think that should be worked on, but in general it’s a good one

By David Clark on 12/25/2024

I feel that i'm going to learn everything necessary to have technical competency and confidence

By Emeka Obunike on 12/17/2024

It was an amazing experience and this will be helpful for me in my journey as an IT support specialist.

By Evgenia Ribcheva on 7/16/2024

It is not bad. The mood can be improved also the way how the info is presented.

By Ibrahim Abubakar Haiba on 3/18/2024

Yes it's Good for me as a Computer science graduate to build my IT knowledge to the International Standard as in schools not all things regarding to IT were thought.

Showing all 10 reviews on CourseDuck

Read all 161 reviews on Udemy

icon
Quality Score

No CourseDuck member has rated this course yet. Taken it? Give each part a thumbs up or down.

Content Quality
/
Video Quality
/
Qualified Instructor
/
Course Pace
/
Course Depth & Coverage
/

Overall Score : 90 / 100

IT Support Entry Level Job Training Course
Visit course on Udemy Write a review
  • Video Duration: icon 5.2h
  • Price: $19.99
  • Provider: icon Udemy
  • Updated: icon August 2023
  • Level: Beginner Beginner
  • Language: icon English
  • Certificate: icon Yes
30-day money-back guarantee on most paid courses

Udemy Coupon Price Tracker

Udemy price history

For any issues or feature requests please email CourseDuck's Co-Founder at mkuhlman12@gmail.com