Master Microsoft Outlook - Outlook from Beginner to Advanced (Udemy.com)
Learn how Microsoft Outlook can make your life more organized! (Outlook 2010, 2013, 2016, 2019 & 365)
Created by: Kirt Kershaw
Last updated April 2021
Our take
Based on the ratings of 3,650 students, a sample of their written reviews and the syllabus, as the course stood in April 2021. No course pays to be reviewed.
Kirt Kershaw's course walks through Outlook in three levels. Beginner covers email and contacts, intermediate covers calendar, meetings and tasks, and advanced adds shared folders, data files and archiving. It runs about 14.7 hours across 145 lectures, with 22 quizzes. It was recorded on Outlook 2016 and last updated in April 2021, so it suits office workers who want a structured tour, not a quick tip.
The ratings are strong. Of 3,650 ratings, 1,999 are five stars and 1,124 are four. Reviewers call the explanations clear and the material well organized, and one said it prepared them for the MOS Associate exam, which they passed with 920 out of 1000. The complaints are mostly about age. Reviewers say the ribbons and tabs are not where the instructor points. Others find him wordy or fast, and one called the presentation childish.
Length is the other cost. One reviewer lost focus around hour 11, wanted practice tasks instead of quizzes, and could not find the exercise files. For a beginner on Windows, or anyone studying for the 2016 exam, it is a solid paid option. People on current Microsoft 365 should expect to hunt for some menus, and Mac users will see a different interface.
Pros
- Three levels in one course, from basic email to shared folders and archiving
- Reviewers say the explanations are clear and the material is not overwhelming
- One reviewer passed the MOS Associate exam with 920 out of 1000 after taking it
- 22 quizzes and 28 short sections make it easy to jump to a single topic
Cons
- Recorded on Outlook 2016 and last updated in 2021, so ribbons and menus often differ
- Some reviewers find the instructor wordy, fast or repetitive across 14.7 hours
- Mac users see a different interface, and one reviewer could not find the exercise files
Instructor is very knowledgeable and try to take into consideration that there may be students who are not that proficient in this field. The materials are well organized and not overwhelming.
Starts at true beginner and climbs to shared folders and data files. Outlook must be installed to follow along.
What you will learn
- Create and send email messages
- Create, categorize and organize Contacts
- Schedule and organize Events and Appointments
- Schedule Meetings, track replies and send updates
- Create, update and completing Tasks
- Taught by Certified Microsoft Office Outlook 2000, 2002, 2003, 2007, 2010, 2013 & 2016 Specialist with over 18 years of Outlook training
Course content
28 sections · 145 lectures · 15 hours of video 22 quizzes, 1 article
- 1Outlook Introduction - First Look 1 free preview1 lecture · 10 min
- 2Outlook Level 1 - Beginner1 lecture · 6 min
- 3Basics 4 free previews6 lectures · 1 quiz · 50 min
- 4Composing E-mail Messages10 lectures · 1 quiz · 1.6 hours
- 5Sending & Receiving E-mails6 lectures · 1 quiz · 43 min
- 6Organizing E-mail Messages10 lectures · 1 quiz · 51 min
- 7Message Layout & Reading Options7 lectures · 1 quiz · 44 min
- 8Contacts9 lectures · 1 quiz · 57 min
- 9Outlook Level 2 - Intermediate1 lecture · 6 min
- 10Calendar 1 free preview8 lectures · 1 quiz · 54 min
- 11Scheduling Meetings10 lectures · 1 quiz · 58 min
- 12Tasks5 lectures · 1 quiz · 25 min
- 13Notes, Recall & Attachment Size3 lectures · 1 quiz · 15 min
- 14E-mail Message Options8 lectures · 1 quiz · 47 min
- 15Insert Advanced Characters & Objects5 lectures · 1 quiz · 13 min
- 16Locating Outlook Items10 lectures · 1 quiz · 57 min
- 17Outlook Level 3 - Advanced1 lecture · 6 min
- 18Advanced Calendar Settings 1 free preview6 lectures · 1 quiz · 27 min
- 19Journal1 lecture · 7 min
- 20Managing Tasks6 lectures · 1 quiz · 23 min
- 21Sharing Folders5 lectures · 1 quiz · 29 min
- 22Personalizing E-mail5 lectures · 1 quiz · 32 min
- 23Organizing Outlook Items4 lectures · 1 quiz · 22 min
- 24Managing Data Files3 lectures · 1 quiz · 14 min
- 25Advanced Contacts6 lectures · 1 quiz · 43 min
- 26Save & Archive3 lectures · 1 quiz · 21 min
- 27Offline & Data Profile4 lectures · 1 quiz · 23 min
- 28Course Wrap Up1 lecture
Who it is for
The instructor says it suits
- This Microsoft Outlook 2016 course will take you through all three levels of Microsoft Outlook topics (Level 1 – Beginner, Level 2 – Intermediate and Level 3 – Advanced)
- Includes all the training you need to help you pass the Microsoft Outlook 2016 (77-731) Exam and become certified
What you need before you start
- This course was created with Outlook 2016. But most features will work in Outlook 2010, 2013, 2016, 2019 & 365.
- You will need Outlook loaded on your computer in order to follow along and practice.
How it compares
Against the other 459 rated Udemy courses in Office Productivity on CourseDuck:
- Rating4.7 out of 5higher than 90% of them
- Reviews3,650#52 of 460 by number of reviews
- Length14.7 hourslonger than 89% of them
- Last updatedApril 2021earlier than 82% of them
Course Description
Microsoft Outlook All-In-One Training
This Microsoft Outlook course includes all three Levels from Beginner to Advanced
Microsoft Outlook Level 1 – Beginner
Microsoft Outlook Level 2 – Intermediate
Microsoft Outlook Level 3 – Advanced
Material recorded with Outlook 2016 but works in 2010, 2013, 2016, 2019 & 365. MAC users, since the videos are recorded with the Windows version of Microsoft Outlook, the interface will be different - please be sure to watch the free lectures for evaluation.
As your instructor I will use my 18+ years of Outlook training and certifications including: Microsoft Office Specialist, Expert and Master Instructor: 2000, XP (2002), 2003, 2007, 2010, 2013 and 2016, Microsoft Certified Trainer (MCT), Microsoft Certified Professional (MCP) to guide you step by step through Beginner, Intermediate and Advanced Levels of Outlook.
At completion of this course you will have mastered the most popular Outlook tools and have the foundational skills with a sureness to complete many daily Outlook tasks with efficiency and ease. Below are just a few of the topics that you will master:
Create, edit, reply, forward and recall email messages
Find, sort, filter and apply conditional formatting to Outlook Items
Meeting requests, propose new times and track replies
Create Voting emails, track replies and calculate their totals
Set workdays and times, and holidays and time zones
Manage task assignments, requests, ownership, updates and status reports
Ask, delegate and share folders and set permissions
Add email and digital signatures including encryption
Mail Merge your Contacts into form letters, labels and emails
and much, much, more…
Includes all the training you need to help pass the Outlook 2016 (77-731) Exam and become certified, guaranteed.
Instructor Details
- 4.7 Rating
3,650 Reviews
Kirt Kershaw
Kirt Kershaw is President of Dream Force LLC and provides certified and professional training videos on Microsoft Office applications including: Access, Excel, Outlook, PowerPoint, Word, Project and Windows since 2000. His certifications include: Microsoft Office Specialist, Expert and Master Instructor: 2000, XP (2002), 2003, 2007, 2010, 2013 and 2016. Microsoft Certified Trainer (MCT), Microsoft Certified Professional (MCP), Certified Microsoft Project XP (2002), 2010 and 2013 and CompTIA's A+.
Whew! With all my certifications and experience you're probably looking at the biography of the only Microsoft trainer on the web who has the most Microsoft teaching experience and holds the most Microsoft certifications. So, I do have a lot to share in my arsenal of Microsoft Office training.
What Makes My Training Unique?
If you've read my reviews, seen my certifications (above) and my training videos, you probably already know the answer to this; I focus on step-by-step basics to more advanced training including: unique tips, tricks, shortcuts and other Microsoft Office time saving features you won't find taught in ANY other course, by the ONLY multi-certified Microsoft Office trainer since Microsoft Office 2000; including all the training you need to help pass Microsoft Access, Excel, Outlook, Project, PowerPoint and Word Exams and become certified!
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Reviews
By Tressy Austin on 5/6/2026
Once I got the hang of the course, and challenging by answering questions the only way you will know because I've taking computer science courses from schools and it taught me the measure as starting a business and an office administrative in hospitals, clinics, LA County departments, and courts through agencies.
By Ashley Remignanti on 9/10/2024
For some reason I did not have access to exercises. Rather than a quiz, it would help to have a suggested activity/exercise for the learner to try. I started to have a hard time paying attention at about hour 11 because so many of the features don't really sink in unless you use them regularly. A lot of the content was review for me but I still learned alot. The fact that the exercises were supposed to be in the resources and weren't was my biggest issue... besides the fact that this is pretty outdated in 2024 (even while still using outlook classic). Some of the quiz questions were just wrong because outlook has changed menus just slightly. Further, some quiz questions came BEFORE the content (I guessed and then the next section told me the answer). This might be a function of updating in pieces? It was okay overall.
By Andrea S. on 5/27/2023
This is truly and in-depth course and it is clear that the instructor has a very strong grasp of MS Outlook, as explanations are crystal clear and full of examples. The only downsize is the average high duration of videos, that sometimes tend to repeat the topics covered on previous lessons: however, the instructor shares multiple tips and tricks.
By Marcin Dyjak on 5/18/2023
Really informative course. Maybe a little bit too fast for my taste, but you know, just focus more ;) If I will hear one more time about file extentions course I will break my pencil ;P To be serious, I like it, especially with the Outlook Kirt had to exchange emails with another person to help him demonstrate many options in real time (I know Kirt - you can break the time and space to speed it up, but still). Thank you Kirt and Kari :)
By Robin Myers on 4/28/2022
The course was wonderful! Learned helpful tips I didn't know even as a long time user. I especially enjoyed how the course was structured. At the end I felt as if I had a good working knowledge of all components. The section exercises were very helpful. I would love to see more exercises for practice. They really cement the information. I look forward to taking another of your courses!
By James on 4/17/2022
I have taken a few of Kirt's courses now and have always found them to be incredibly thorough. There is so much more to Outlook than you think, and he presents information in a way that keeps you engaged. I would highly recommend any of his courses if you are looking to completely understand any of the software he teaches.
By Corey Duchemin on 4/14/2022
Good course and definitely is helpful. Only critique would be to shorten videos to bite sized clips on one topic to allow easy access to certain techniques or functions instead of under one longer video that encompasses everything. For example, breaking down Create & Send Emails video the breaks down how to create and how to send.
By Allan David E on 7/3/2021
A complete course on Microsoft Outlook that starts with the basics and proceeds to teach advanced functionalities. I've learned a lot of new features that are practical and can be used on a day-to-day basis to increase productivity. The instructions are clear and the quizzes are challenging. I would like to recommend this course for anyone who wants to leverage the full potential of Outlook.
By Dale Elizabeth Grealish on 11/22/2020
So far so good. Kirt is doing a great job navigating and explaining
By Ramya Sharma Vyeth on 11/15/2020
Excellent
By Fils Mayimona Mavungu on 11/15/2020
So far so good!
By Candice Zamora on 11/8/2020
He goes too fast.
Quality Score
No CourseDuck member has rated this course yet. Taken it? Give each part a thumbs up or down.
Overall Score : 94 / 100









