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Microsoft Dynamics 365 Customer Service Expert (Udemy.com)

Dynamics 365 Contact Center,MB-230,Microsoft Dynamics 365 Customer Service, Dynamics 365 CRM, Customer Service Copilot

4.2
33 reviews

Created by: Neeraj Sharma MVP

Last updated August 2026

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What you will learn

  • Understand Complete Case Management
  • SLAs & Entitlements
  • Customer Service Copilot
  • Copilot Studio with Customer Service
  • Dashboards & Reports
  • KB Articles Managements
  • Contact Center

How it compares

Against the other 1,182 rated Udemy courses in IT & Software on CourseDuck:

  • Rating4.2 out of 5higher than 13% of them
  • Reviews33#1,155 of 1,183 by number of reviews
  • Length4.3 hoursshorter than 58% of them
  • Last updatedAugust 2026more recently than 84% of them

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Course Description

The Dynamics 365 Customer Service course focuses on Demonstrations and covers key topics.

It's also an Excellent Resource for MB-230 exam preparation.

Customer Service one of widely adopted Module of Dynamics 365 Customer Engagement (CE) / CRM.

This Course Includes

  • Setting of environment

  • Importing Data

  • Customer Management.

  • Case Management

  • Service-level agreements (SLA)

  • Entitlements for Service terms

  • knowledge base Management

  • Copilot Studio Integration

  • AI & Copilot Features

  • Dashboards & Reports

  • Model Driven Power Apps

This Course is suitable for End users , Power Users , Functional Consultant , Technical Consultants and Also for Admins.

This course is also suitable for Dynamics 365 Contact Center users, since many features are shared between both products.

I have also included Some of Demonstrations for Sales Hub App so that you also get an Idea for Microsoft Dynamics 365 Sales  and it compares with Dynamics 365 Customer Service.

After doing this course you will be fully confident to use Microsoft Dynamics 365 Customer Service to its full potential.

This Course will Also help you to clear you Exam MB-230 easily .

Since Microsoft regularly updates its products, I plan to update this basic course monthly by adding added content.

I will be happy to help you further based on your queries, feel free to reach me on Neeraj@bizzinnovate.com

Wish you all the Best

Read More All Levels All Levels product length iconTime: 4.3h

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Instructor Details

Neeraj Sharma MVP

With over 25 years of global experience, I specialize in training, consulting, and advisory services for Microsoft Business Applications (Dynamics 365 CRM), Microsoft Copilot, and Microsoft Copilot Studio.

I am a Microsoft Most Valuable Professional (MVP) and have been a Microsoft Certified Trainer (MCT) since 2006. I also hold numerous Microsoft certifications along with professional certifications in project management.

Throughout my career, I have worked with a wide range of Microsoft technologies, programming languages, and Artificial Intelligence solutions, helping organizations successfully adopt and maximize the value of modern business applications.

I stay at the forefront of technological innovation by continuously tracking the latest developments in Dynamics 365, Power Platform, Microsoft 365 Copilot, Microsoft Copilot Studio, and AI technologies. By keeping pace with Microsoft's evolving ecosystem and emerging AI capabilities, I help organizations implement practical, cost-effective solutions that drive productivity, improve business processes, and deliver measurable business outcomes.

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Reviews

4.2

33 ratings on Udemy

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Write a review

By Samuel Ethan on 8/11/2026

All concepts covered well .

By Yaswanth Davala on 8/10/2026

It felt very rushed, vocabulary was awful and it felt like bits and pieces due to frequent pauses. Wouldnt recommend to be honest.

By Noah on 7/10/2026

Thanks for Detailed steps explanation for each task .

By Nehal on 2/2/2026

very detailed content, thanks

By Naim Mehyar on 1/31/2026

Very bad, not an updated course; many things changed, showing only steps; no illustration about the topic or the business behind it; and also, the English accent is bad.

By Oliver Davis on 12/17/2025

I can't seem to access the same screens on my trial as the trainer, so it's hard to follow I would have also appreciated an intro module on what to expect from the MB-230 exam

By Jennifer Hill on 10/16/2025

very nice course, practical based

By Jyoti Sharma on 10/9/2025

Good , to the point practical sessions.

By Achintya Gupta on 10/9/2025

Relevant content,, explained very clearly.

By Sharp Software Development India Pvt. Lt on 7/2/2026

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Overall Score : 84 / 100

Microsoft Dynamics 365 Customer Service Expert
Visit course on Udemy Write a review
  • Video Duration: icon 4.3h
  • Price: $10.99
  • Provider: icon Udemy
  • Updated: icon August 2026
  • Level: All Levels All Levels
  • Language: icon English
  • Certificate: icon Yes
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