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UdemyBusinessPaid courseIntermediate levelCertificate

Operations and Supply Chain Management (Udemy.com)

Master Supply Chain Management in Manufacturing and Service Organizations

Created by: Sorin Dumitrascu

Last updated November 2025

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What you will learn

  • sequence the components of the supply chain and identify the key drivers of supply chain management
  • identify the characteristics of supply chain management in service organizations
  • match supply chain strategies of service organizations with their key characteristics
  • identify criteria for selecting and combining different supply chain strategies and match supply chain areas with key indicators of their performance

How it compares

Against the other 1,210 rated Udemy courses in Business on CourseDuck:

  • Rating4.5 out of 5higher than 46% of them
  • Reviews3,573#208 of 1,211 by number of reviews
  • Length1.8 hoursshorter than 69% of them
  • Last updatedNovember 2025more recently than 54% of them

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Course Description

The Operations and Supply Chain Management is part of the larger series of short courses on Operations Management. The first one was Product and Service Management, but this is a modular series, so that you can easily learn various aspect of Operations Management.

The supply chain is a network of operations running across an organization, which are needed to design, make, deliver, and service products or services for customers. Production, inventory, location, transportation, and information are performance drivers that can be managed to produce the capabilities for a given supply chain.

As a part of their overall strategy, organizations also employ many supply chain strategies to survive and compete in a dynamic and competitive marketplace. However, it is also essential from an organization's point of view to use effective performance measures to ensure continuous improvement of the supply chain and also to set directions of its current supply chain strategies.

After completing this course, you will be able to:

  • sequence the components of the supply chain,

  • identify the key drivers of supply chain management,

  • identify the characteristics of supply chain management in service organizations,

  • match supply chain strategies of service organizations with their key characteristics,

  • identify criteria for selecting and combining different supply chain strategies, and

  • match supply chain areas with key indicators of their performance.

You will have not much more than 2 hours of video lessons, written documents, quizzes, examples and exercises, and a small course project.

This course provides a basic understanding of supply chain management in manufacturing and service organizations. Key characteristics of common supply chain strategies and criteria for their selection are also presented. This course also introduces key performance metrics for supply chain management.

Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization will benefit from this course.

(HARVEL-37T8B)

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Instructor Details

Sorin Dumitrascu

I'm Sorin Dumitrascu. I work as an advisor for an international humanitarian organization. Until 2025 I was City Manager of Ploiești, Romania (a city budget of about EUR 200 million), and earlier I was Deputy Director General of Romania's prison service. Since 2015 I have published nearly 200 courses here, taken by more than 360,000 learners.

I'm a public manager and a trainer of trainers, with 15+ years of experience designing and delivering practical courses in management, human resources, project, program and portfolio management, business analysis, operations and finance.

I teach what I practice. I have led and advised projects for the United Nations, the European Union, NGOs and private companies, with a focus on measurable results in organizational performance, industrial relations, prisons and corrections, and adult education.

My courses are built for busy professionals:

- Courses that prepare you for PMI and HR certification exams, plus Six Sigma

- Real case studies from the public sector and from companies

- Templates, checklists and practice resources you can use right away

- Clear, step-by-step lessons with practical assignments

Education: MSc in Policy Making in the European Union (Loughborough University, UK); Bachelor in Administrative Sciences (Public Administration), University of Craiova; Public Manager Diploma, National Institute of Administration (Romania).

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Reviews

4.5

3,573 ratings on Udemy

Select a bar to show only those reviews.Select the bar again to show every rating.

By Bibin Mohan on 8/31/2026

This course was excellent! It turned a complex topic like supply chain management into clear, practical, and easy-to-understand concepts. I especially loved the real-world case studies and the focus on lean, agile, and performance metrics – all of which I can apply directly to my job. The structure was logical, the pace was just right, and the assignments reinforced learning without being overwhelming. I'd highly recommend this course to anyone looking to understand supply chains beyond just logistics. Truly valuable and well-delivered!

By Nicole Allegretto on 11/3/2022

Course was fine but seems very limited for the cost. Would be nice to have longer, more in depth quizzes at the end of each section to make sure students are actually understanding and retaining the material. 1 or 2 question quizzes don't induce much confidence.

By Okororie Uzoma Micheal on 8/11/2022

Good, able to follow through. I would recommend that more quizzes should be added to each lesson. Say about 5 questions in each. Since a lot of points are covered in each lesson, adding more questions to touch on these points would help the students with a more in-depth review of the completed lesson before moving over to the next one. So in summary, I would say the quiz is inadequate.

By Daren Josephs on 8/8/2022

This course is very comprehensive and covers all the important topics in operations and supply chain management. The instructor, Sorin Dumitrascu, is very knowledgeable and does a great job of explaining the concepts. The course is well-organized and easy to follow. I would highly recommend it to anyone who wants to learn about this topic.

By George Sim on 11/15/2020

YES , WAS A GOOD MATCH

By Marta Kalalova on 11/8/2020

The flying squares are very distracting.

By Bharat Rawani on 11/8/2020

The Course provides an insight learning into the Supply Chain Management.

By Severin Kofi Dela Afari on 11/8/2020

The course opened unbeknownst ideas however the delivery of the course I believe was rushed. It was hard making sense of the in-course questionnaire. I will be rewatching the entire course to get the best out of it.

By Prakash Sonavane on 10/24/2020

It was a great learning experince with this online lectures .

By Sherwin T. Guzman on 10/21/2020

The connection is not stable that causes the course to disrupt from time to time. It lessen my interest in the course.

By Sudhirchandra on 10/9/2020

Crisp explanation on Topic

By Malin Ansgar on 10/5/2020

Good course, but very basic!

Showing 12 of 309 reviews

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Overall Score : 90 / 100