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Operations Management: Forecasting and Capacity Planning (Udemy.com)

Operations Management Training Program (Course 5 of 8)

4.0
240 reviews

Created by: Sorin Dumitrascu

Last updated November 2025

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What you will learn

  • Match customer demand trends with the patterns that illustrate them.
  • Identify the major demand forecasting variables.
  • Recognize key concepts related to various demand forecasting models and methods.
  • Sequence the stages in the demand forecasting process.
  • Recognize the characteristics of strategies used to manage capacity.

How it compares

Against the other 1,210 rated Udemy courses in Business on CourseDuck:

  • Rating4.0 out of 5higher than 3% of them
  • Reviews240#877 of 1,211 by number of reviews
  • Length2.3 hoursshorter than 59% of them
  • Last updatedNovember 2025more recently than 54% of them

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Course Description

The  course on Supply Forecasting and Capacity Planning is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenience.

How can a business cope with changes in demand for its goods or services? If demand falls below supply, the storage of unsold products will cost money, or staff and equipment will be idle.

But if demand exceeds supply, customers will be frustrated by unavailable products or long lines for service, and they may take their business to a competitor. Whether the business is manufacturing or service based, dealing with fluctuations in demand is a challenge for operations managers.

An operations manager's objective is to fine-tune the production process so that the organization's output matches to constantly changing consumer demand. To accomplish this task, the manager needs a knowledge of demand forecasting and of strategies for managing capacity to meet ever-changing demand.

Demand forecasting often uses information about past demand to identify patterns that can help predict future demand. It reduces risk and uncertainty in planning operations. The aim of capacity management is to make decisions that optimize productivity in light of actual or anticipated demand.

This course addresses the basics of demand forecasting and capacity management, you'll learn:

  • about the nature of supply and demand

  • learn how to identify different demand trends based on their charts

  • be introduced to the steps in the demand forecasting process, and

  • learn about the range of capacity management strategies that are available.

In order, the six steps in the demand forecasting process are: establish purpose, select items, determine time horizons, select model, gather data and make forecast, and validate results. Three strategies are Level strategy, Chase Demand strategy, and Demand Management strategy

This course will give you important foundational knowledge of the techniques of demand forecasting and capacity management. You'll become better equipped to implement them in your organization to align production schedules or service capacity to changing customer demands.

That’s it! Now go ahead and push that “Take this course” button, and see you on the inside!
Read More Intermediate Intermediate Level product length iconTime: 2.3h

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Instructor Details

Sorin Dumitrascu

I'm Sorin Dumitrascu. I work as an advisor for an international humanitarian organization. Until 2025 I was City Manager of Ploiești, Romania (a city budget of about EUR 200 million), and earlier I was Deputy Director General of Romania's prison service. Since 2015 I have published nearly 200 courses here, taken by more than 360,000 learners.

I'm a public manager and a trainer of trainers, with 15+ years of experience designing and delivering practical courses in management, human resources, project, program and portfolio management, business analysis, operations and finance.

I teach what I practice. I have led and advised projects for the United Nations, the European Union, NGOs and private companies, with a focus on measurable results in organizational performance, industrial relations, prisons and corrections, and adult education.

My courses are built for busy professionals:

- Courses that prepare you for PMI and HR certification exams, plus Six Sigma

- Real case studies from the public sector and from companies

- Templates, checklists and practice resources you can use right away

- Clear, step-by-step lessons with practical assignments

Education: MSc in Policy Making in the European Union (Loughborough University, UK); Bachelor in Administrative Sciences (Public Administration), University of Craiova; Public Manager Diploma, National Institute of Administration (Romania).

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Reviews

4.0

240 ratings on Udemy

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By Kira Amalfitano on 3/26/2026

Yes it was a good course.

By Icaro Mariani on 3/11/2026

I thought it would be more comprehensive and that the visuals would be more compelling or explanatory. It was more wordy and verbal than expected.

By Lily Jones on 9/26/2022

This course is great if you want to get a basic understanding of operations management forecasting and capacity planning. The instructor, Sorin Dumitrascu, is very knowledgeable and provides a lot of useful information in an easy-to-understand way. I would definitely recommend this course to anyone who is interested in learning more about this topic.

By Kayla Martinez on 9/18/2022

I have never done a course before, but I decided to give it a try and I am so glad that I found this one! This course is easy to follow, simple and straight to the point. I am confident that I will be able to use this knowledge to help grow my business. I also love that the course is self-paced - I can work at my own pace and it really allows me to focus on what I need.

By Mackenzie Abrams on 8/20/2022

This is a great course for people who need to develop plans for their company. This course teaches you how to use forecasting and capacity planning to create a plan for your company. This course is not for people who want to learn about the basics of operations management. This course is for people who need to develop plans for their company and need to understand how to use the tools within the course.

By Taylor Destiny on 8/20/2022

This course is very comprehensive and covers allThis course is very comprehensive and covers all aspects of forecasting and capacity planning in operations management. The instructor is very knowledgeable and presents the material in an engaging way. The course is also very interactive, with quizzes and exercises to reinforce the concepts. I would highly recommend this course to anyone interested in learning more about this topic.

By Daianne Scomersich Brugger on 8/16/2022

I had high expectations for this course when I reviewed the topics, I was expecting to learn in more detail and with much more examples of real life about forecasting and capacity planning bur this course is veeeery very basic.

By Isaiah Darby on 8/7/2022

I took this course because I was interested in learning more about the process of forecasting demand and managing supply to ensure capacity planning. I found that the course was extremely informative and it explained the process well. I also found the course to be very easy to follow and understand. The instructor is a great presenter and he also covers an interesting case study of how a company managed to increase their production.

By Kaizad Patel on 9/22/2020

Good Presentation and sessions. However few things I was expecting in the sessions. There is very little covered for the service industry, the chart examples were only described there were no graphs displayed in the session. I suggest to include some good case studies in this course to make it more relevant and interesting.

By Harish R on 6/10/2020

good content. completely theory, just a word document. no graph is shown even for forecasting topic. expecting calculation & preparation of forecast, but just theory. you can select this if you just require theoretical knowledge about this topic. content is good but not worth INR 700/-

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Overall Score : 80 / 100

Operations Management: Forecasting and Capacity Planning
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  • Video Duration: icon 2.3h
  • Price: $49.99
  • Provider: icon Udemy
  • Updated: icon November 2025
  • Level: Intermediate Intermediate
  • Language: icon English
  • Certificate: icon Yes
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