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Operations Management: Management of Quality (Udemy.com)

Operations Management Training Program (Course 7 of 8)

4.4
160 reviews

Created by: Sorin Dumitrascu

Last updated November 2025

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What you will learn

  • Identify the key differences between quality in manufacturing and service operations.
  • Match quality performance objectives with indicators that are normally used as their measure.
  • Identify quality management principles.
  • Match phases of the transformation model with quality management activities that are typically carried out at each phase.

How it compares

Against the other 1,210 rated Udemy courses in Business on CourseDuck:

  • Rating4.4 out of 5higher than 27% of them
  • Reviews160#999 of 1,211 by number of reviews
  • Length2.5 hoursshorter than 55% of them
  • Last updatedNovember 2025more recently than 54% of them

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Course Description

The  course on Management of Quality is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenience.

Quality is an essential ingredient for any successful company. A company with quality products and services takes the time to get to know its customers and their expectations. When a company stops being committed to quality, it starts losing customers. In order to meet customers' expectations, a company must make quality a key concern at every stage of operations. From production to delivery and beyond, everyone in the company must be committed to the pursuit of quality.

Quality is a complex term. It can refer to how well a product or service meets a company's own quality standards. Or it can refer to how well a company's product or service satisfies its customers. If its customers are unhappy, a company will find it difficult to survive in the marketplace. For a quality management strategy to succeed, a company's quality standards must be aligned with its customers' quality expectations.

There are many different quality management strategies, and these can vary from organization to organization. Some quality management concepts and practices have been simplified in this course, for training purposes. Products and services are usually associated with manufacturing and service industries respectively. However, in this course, the term "product" is often used to represent "services" as well, to avoid redundancy.

Quality is crucial to manufacturing and service industries. All organizations need to set quality performance metrics and measure the performance of their products, services, and processes on an ongoing basis. Quality management has evolved over many years. It's based on a number of key principles, which stress the vital role of suppliers, organization leaders, and customers in any quality initiative.

When implementing a quality management strategy, companies can use many tools, including the transformation model and Lean Six Sigma. All these tools have the same ultimate goal – delivering quality to the customer.

This course covers many quality management principles, techniques, and tools that can be applied in service or manufacturing organizations. All employees must understand and be committed to the organization's quality management strategy. By preparing for excellence, monitoring quality, and continuously improving, an organization can become a quality leader.

That’s it! Now go ahead and push that “Take this course” button, and see you on the inside!
Read More Intermediate Intermediate Level product length iconTime: 2.5h

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Instructor Details

Sorin Dumitrascu

I'm Sorin Dumitrascu. I work as an advisor for an international humanitarian organization. Until 2025 I was City Manager of Ploiești, Romania (a city budget of about EUR 200 million), and earlier I was Deputy Director General of Romania's prison service. Since 2015 I have published nearly 200 courses here, taken by more than 360,000 learners.

I'm a public manager and a trainer of trainers, with 15+ years of experience designing and delivering practical courses in management, human resources, project, program and portfolio management, business analysis, operations and finance.

I teach what I practice. I have led and advised projects for the United Nations, the European Union, NGOs and private companies, with a focus on measurable results in organizational performance, industrial relations, prisons and corrections, and adult education.

My courses are built for busy professionals:

- Courses that prepare you for PMI and HR certification exams, plus Six Sigma

- Real case studies from the public sector and from companies

- Templates, checklists and practice resources you can use right away

- Clear, step-by-step lessons with practical assignments

Education: MSc in Policy Making in the European Union (Loughborough University, UK); Bachelor in Administrative Sciences (Public Administration), University of Craiova; Public Manager Diploma, National Institute of Administration (Romania).

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Reviews

4.4

160 ratings on Udemy

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By Henry Delaplane on 4/19/2022

The content was good, but the presentation was boring. It felt like he was just reading from a PowerPoint. No emotion, no change in tone. I will not listen to another training from him.

By Piroska Racz on 11/1/2020

The course got informative as soon as I dived into the music dictionary. Its like learning a new language - First you have to practice and read bunch of stuff until you will understand a native speaker.

By elena Bregovic on 10/19/2020

It is a mind blowing experience for me, I leant beyond expectations. Have never been good in front of a camera or a presentation but now, I know what and what to do to make that right. Thank you Udemy, thank you Sorin.

By Asger Borup on 6/22/2020

The lessons are prepared in a short and crisp fashion and in an easy language, which makes it easier for me to understand the concept. They are also well structured so that no part of any topic is left out.

By Diaz Rodr on 6/11/2020

I learnt and enjoyed the course immensely. Teacher was very through yet very precise. Very clear and easy to understand and follow..loved my course, and looking forward to start another course in business analysis.

By Joe Alison on 6/6/2020

Thank you for offering such a comprehensive course with amazing tools at our disposal now as an operational management Practitioner to be used to change our lives and those around as well.

By Carlos Horta on 5/27/2020

This course provides the grounds to comprehend what is involved with Quality Management. A good point to start before taking a deeper study of this subject.

By Ali Atrushi on 5/26/2020

The Course is well structured in terms of laying down the subjects and providing the resources . The tone of voice and accent is very clear. I only have one issue regarding that the course is not very interactive in terms of the instructor reads from a writing . He has a mono tone that would lead to being distracted easily. I am writing this review in the hopes of the instructor could read this and could use it as a guider to better produce qualitative courses . Reading from a writing is not engaging , the instructor would be more helpful if he had a bigger place on the screen and could talk as if he is talking to a friend and trying to convince him. I am sure this course would become much better as it already have a strong base of structuring and resource providing. Thank you sir for the content .

By Helena Berg on 5/3/2020

Really enjoyed learning this. as a person who doesn't like that much the operations side of the business side, this has opened my mind to new and exciting possibilities to use quality tools.

By Britt Olson on 2/16/2020

I highly recommend this course if you want to improve just about any area while running a business! This course offers various types of charts and spread sheets to help guide, plan, improve, understand those areas that may need improved.

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Overall Score : 88 / 100

Operations Management: Management of Quality
Visit course on Udemy Write a review
  • Video Duration: icon 2.5h
  • Price: $49.99
  • Provider: icon Udemy
  • Updated: icon November 2025
  • Level: Intermediate Intermediate
  • Language: icon English
  • Certificate: icon Yes
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