Salesforce Certification: Service Cloud Rapid Exam Prep (Udemy.com)

I'm not sure how the question in Quiz 7 helps. Currently Feb 2022, some will have to web search movies to figure out the reference. If the question is a type of learning tool, I'd be interested in learning more about that. Overall this course has been helpful and I would recommend it. Pre-tests could use better text contrast, the solutions have red and green highlighting making the text disappear.

This course is very much a prep or cram course, and assumes you have done other study to get yourself near the point of taking the exam. However, that being said I found it extremely useful in the run up to the exam, since the instructor takes you through realistic exam questions and explains the rationale behind answering them, and the reason why the correct and wrong answers are as they are. Whilst doing so he also further explains aspects and features of the Sales Cloud, thus reinforcing your knowledge. Overall the course works perfectly as it is intended - as last step exam prep - and is well worth the investment as a result. It's a whole lot cheaper than the retake fee!

I took the free course on Youtube for Industry Knowledge and loved it, hence took this course. I like the concept of sample questions by the different functional areas and i loved the explanation on how to select the right and wrong responses. But I feel that the sample questions do not cover the breadth of the topics. I was hoping to get a summary lecture on each of the functional areas. Overall i do recommend this course as useful took towards your preparation, but caution that you will need more than this to pass the exam.

I think Bobby Buntin did a great job covering the material. His lectures were on point and helped me get a thorough understanding of how I would implement the product. His industry knowledge and deep understanding of what Service cloud can accomplish had me well prepared for the exam.

After not passing the first time I took the Service Cloud exam, I realized that my studying lacked the Industry knowledge expertise that is one of the most highly weighted parts of the exam. However, this was not well articulated in the Salesforce articles. Bobby really helped add that extra layer of industry expertise that was needed and after taking this course I passed the next time I took the exam!

Exam Practice - The explanation of questions is very well. And I like the in the practice exam one can check their answers and there are links to videos on each question. Excellent!! specially when your answer is incorrect, you can immediately see the short video. Also that the videos open up in another tab, so you do not have to go back and forth on the links. :)

I signed up for this course and went through all of the material in about 2 days. I just finished a Service Cloud implementation but needed help understanding question formatting and this course was extremely helpful. After looking over the example questions in the morning of the third day I decide to sign up for the exam and take it that afternoon. I am happy to say that I am now certified.

Good layout and content however I would have liked to see all of the sections like Section 1 - Industry Knowledge and not all in quiz format. The quiz at the end could do with some completely different questions than those in the topics. Overall, a good investment and worth paying for, particularly if you're and SFDC novice.

I liked the format and approach the instructor took to ensure you were thinking about requirements and design. I also liked all the practice questions provided. The exam questions are a little simplistic compared to what was actually on the exam for Summer '16 and could use some updating. Lastly, there were some odd pieces of information regarding contact center metrics and components that were not very accurate and would require someone who is experienced with how business manage their contact centers. Overall, this course was still very useful, but with some updating, it would be a better tool to use for rapid preparation.

The sample exam questions cover all of the topic areas for the certification exam and I like the explanations or walk throughs for why each answer is right or wrong. Understanding these elements should help to be able to better select the answers when I get to the actual exam