Start Improving Customer Service (Udemy.com)

Creating a Customer Service advantage in Your department or business through communication and Customer Management

( 289 Reviews )

Created by: Symon Stephens

Produced in 2019

What you will learn

How to Improve Business and Personal Performance through Connecting with and Engaging Customers
How to Turn an Angry Customer into your Best Customer
How to Present your Message with Style and Attention to detail and content
What it takes to Deliver Great Customer service on a Personal level
Build rock solid Working relationships with Colleagues
Communication across a range of Mediums
The Art of Passing work along the Chain that inspires and Motivates people to Do their Best
Putting the measures into Place to Evidence how Customer Satisfaction is the Core of your Business difference

Quality Score

Content Quality

Video Quality

Qualified Instructor

Course Pace

Course Depth & Coverage

Overall Score : 88 / 100

Course Description

Creating a sustainable competitive advantage in your business or department can be a costly exercise if you focus on products or service rather than delivery. In this course, Start Improving Customer Service, we take a fundamental look at what makes for good Customer Service, ways to implement a strategy into your team, and how to measure your success. In this course you will learn:
Personal Benefits of Providing great Customer ServiceCommunication skillsPresentation, content, style and purpose of communicationComplaint HandlingHow to Build RelationshipsCreating great work and great Colleague relationsCommon Causes of Complaints Ways and Methods of Measuring your and your teams SuccessesSome of the learning is brought to life through demonstration of the application of the models and there is a range of supporting resources to help you on your journey of growth as a professional interviewer. 30Day Money Back Guarantee: Try this course for 30 days risk free. If you don't find the value in it for you, then you get your money back no questions asked. Learn this key skill in business and management today and start to build the team around you that will carry your future successes with Customers who promote you every chance they get. Good LuckSymonWho is this course for:
Front line Managers or Supervisors who are new to customer service or currently feel they lack the skills or confidence. SmallBusiness owners looking to grow their business and need a sustainable competitive edge. Anyone interested in Customer Service but with limited knowledge on its parametersWho this course is for:
Section Managers or Supervisors who want to improve their customer service skillThe Sole Trader or Entrepreneur looking to make Customer Service their competitive business advantage

Time: 1.5h

Instructor Details

Symon Stephens

4.4 Rating
289 Reviews

For the last 22 years I have been working on UKGovernment and NHS healthcare initiatives helping people with long term mental and physical health conditions to radically transform their lives. I have a wide range of experience and training as well as a therapeutic background in Cognitive Behavioural Therapy.