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Dealing With Difficult People at Work and in Life. (Udemy.com)

Effective strategies to manage conflict with toxic colleagues, and handle difficult behaviour with confidence, anywhere.

4.4
22,930 reviews

Created by: Barry Winbolt

Last updated March 2026

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What you will learn

  • How to recognise seven common types of difficult behaviour
  • Recognise and use the four key skills of self-empowerment when faced with challenging behaviour
  • Use their listening and other skills to create an effective communications 'stance'
  • Pre-empt difficult situations and stop them from escalating
  • Be able to 'forward plan' and employ strategies to counter difficult behaviour
  • Avoid the common pitfalls and stay out of self-defeating cycles of response
  • Understand how to separate the 'problem' from the 'person'.
  • Understand how to separate thoughts from feelings to help gain mastery
  • Use key strategies like ASSUME and SALVAGE to take control of difficult interactions
  • Plan for more successful outcomes with relationships at work, home and socially.

How it compares

Against the other 392 rated Udemy courses in Communication Skills on CourseDuck:

  • Rating4.4 out of 5higher than 22% of them
  • Reviews22,930#17 of 393 by number of reviews
  • Length0.8 hoursshorter than 93% of them
  • Last updatedMarch 2026more recently than 74% of them

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Course Description

Learn How to Deal With Difficult People – at Work and in Life

Difficult people are part of life. Whether you are dealing with challenging colleagues, demanding customers, manipulative individuals, or strained personal relationships, knowing how to respond effectively can transform stressful interactions into manageable ones.

This practical course shows you how to deal with difficult people calmly, confidently, and constructively. Drawing on psychological insight and real-world experience, you’ll learn proven strategies for handling conflict, recognising difficult behaviour patterns, and responding in ways that protect your confidence and improve outcomes.

Through clear explanations and practical demonstrations, you will discover techniques that help you manage situations where people seem unwilling to cooperate, behave unpredictably, or attempt to dominate conversations and relationships.

These skills are valuable in the workplace, in professional roles involving the public, and in everyday personal relationships.Learn How to Deal With Difficult People – at Work and in Life

Difficult people are part of life. Whether you are dealing with challenging colleagues, demanding customers, manipulative individuals, or strained personal relationships, knowing how to respond effectively can transform stressful interactions into manageable ones.

This practical course shows you how to deal with difficult people calmly, confidently, and constructively. Drawing on psychological insight and real-world experience, you’ll learn proven strategies for handling conflict, recognising difficult behaviour patterns, and responding in ways that protect your confidence and improve outcomes.

Through clear explanations and practical demonstrations, you will discover techniques that help you manage situations where people seem unwilling to cooperate, behave unpredictably, or attempt to dominate conversations and relationships.

These skills are valuable in the workplace, in professional roles involving the public, and in everyday personal relationships.

Photo by Yan Krukau/Pexels
Read More All Levels All Levels product length iconTime: 48 mins

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Instructor Details

Barry Winbolt

BARRY WINBOLT MSc. is a psychologist, therapist and coach.
For more than 30 years he has advised people in many cultures on how to
improve their wellbeing and relationships to enhance the quality of their lives. Over the same period he has provided training and coaching for personal and professional development.

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Reviews

4.4

22,930 ratings on Udemy

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By JOSE ALBERTO GARCIA LOPEZ on 8/11/2026

esta muy bien explicado y bien llevado, yo agregaría al final un slide donde como resumen, pusiera los diferentes comportamientos y sus características de cada uno, como las explico, solo como reforzamiento

By Andrea Goldstein on 6/25/2026

Yes, aligns with my learning style. Like the vignettes

By Kenneth Khalo on 6/19/2026

This course provided valuable lessons on understanding behaviour, listening effectively, asking better questions and managing expectations. I especially liked the five guiding principles.

By Moses BALITEMA on 5/27/2026

very good insight on how to handle and solve difficult situations. in most case escalation is not needed when the principles therein are adhered to . Thank you!

By Tina Cooper on 4/15/2026

I needed this course to help me better understand my current leadership command environment and to learn what I can do as well to change my behavior. Very good class so far.

By Genee Gibson on 4/13/2026

Good information. I didn't find the presenter very engaging. I also would have liked a bit more depth to some of the topics. I felt this just lightly skimmed the surface of several important things. The resources were great to reference later to refresh the concepts.

By Donna Davis on 4/8/2026

It's always good to get advise on how to handle a difficult person. I like to hear how my colleagues handle certain customers. The more info we have the more tools we can work with on de-escalating these uncomfortable situations.

By Annelie Van Der Merwe on 11/23/2025

Yes a very good match as I need to sometimes remind myself about people that differs in thinking and doing and that Communication is very very important in the office and anywhere else.

By Ana Ramos on 11/12/2025

Excellent course on communication and problem-solving strategies to get the work done. Excellent handouts to review the course material.

By Natalie Fredericks on 11/11/2025

It was clear and concise and it made me feel that I do not imagine thing and there are the snipers, the steamrollers etc

By Andrii Zernytskyi on 11/15/2020

Totally amazing and encouraging course. It has all the right ideas and behavior models description, sharing the tool for proactive and effective (as I can assume) issue handling. Very clear structure, visual examples and wisdom advice for understanding the core of an issue and end up solving it. The course is absolutely worth investing your time and thought, thank you!

By Suchhanda Mallick on 11/8/2020

Important course essential for everyday life and moment..

Showing 12 of 310 reviews

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Overall Score : 88 / 100

Dealing With Difficult People at Work and in Life.
Visit course on Udemy Write a review
  • Video Duration: icon 48 mins
  • Price: $14.99
  • Provider: icon Udemy
  • Updated: icon March 2026
  • Level: All Levels All Levels
  • Language: icon English
  • Certificate: icon Yes
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