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Using Emotional Intelligence and Managing Aggressive People (Udemy.com)

Apply Emotional Intelligence Skills and Manage Aggressor on the Job

Created by: Sorin Dumitrascu

Last updated November 2025

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What you will learn

  • understand the impact of workplace emotions, know how to communicate with empathy
  • apply emotional intelligence in a confrontation, and help others develop self-awareness and empathy
  • work with hostile-aggressive people: verbal assailants, dirty diggers and hotheads
  • work with passive-aggressive people: knowledge wardens, unresponsive aggressors and wafflers

How it compares

Against the other 1,107 rated Udemy courses in Personal Development on CourseDuck:

  • Rating4.1 out of 5higher than 2% of them
  • Reviews171#719 of 1,108 by number of reviews
  • Length3 hourslonger than 57% of them
  • Last updatedNovember 2025more recently than 60% of them

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Course Description

This a combo course, reuniting to different but related courses: Using Emotional Intelligence on the Job and Working with Aggressive People.

Using Emotional Intelligence on the Job

You feel that everything is wrong at work? Are you frustrated by your job? Is your working environment conflictual? Is it difficult to work with your colleagues? Do you feel like skipping work today?

If your answer is yes, the solution is simple: work on your emotional intelligence and everything will change. Take a short course with high impact.

After completing this course, you will be able to:

  1. understand the impact of workplace emotions,
  2. communicate with empathy,
  3. apply key emotional intelligence skills in a confrontation scenario, and
  4. help others to develop self-awareness and empathy.

The course includes video materials, written documents and quizzes to facilitate optimal learning, and reinforce your understanding and practical skills.

In less than 2 hours you are going to learn how to use your 4 key emotional intelligence competences on the job.

So, ff you want to better understand, develop and use your emotional intelligence skills, you will greatly benefit from this course.

This is high intensity training for your career success!

Working with Aggressive People

If you feel frustrated by the interactions with your co-workers or people outside your work, and you feel that you cannot fight daily aggressions, don't despair. Hostile and passive aggressors can be defeated.

This course teaches you how to handle with success:

  • verbal assailants,
  • dirty diggers,
  • hotheads,
  • knowledge wardens,
  • unresponsive aggressors, and
  • wafflers
  • both in the workplace and in your life.

We are going to analyze together 6 types of aggressors to understand their characteristics and strategies to deal with aggressors. For each type we are going to practice coping and response strategies.

The course includes video lectures, case studies, written materials and quizzes, and teaches you, in not more than 2 hours, 17 strategies to deal with the openly hostile and the sneaky passive aggressors.

So, if you are looking to improve your working environment and your life by managing aggressors, this course is for you.

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Instructor Details

Sorin Dumitrascu

I'm Sorin Dumitrascu. I work as an advisor for an international humanitarian organization. Until 2025 I was City Manager of Ploiești, Romania (a city budget of about EUR 200 million), and earlier I was Deputy Director General of Romania's prison service. Since 2015 I have published nearly 200 courses here, taken by more than 360,000 learners.

I'm a public manager and a trainer of trainers, with 15+ years of experience designing and delivering practical courses in management, human resources, project, program and portfolio management, business analysis, operations and finance.

I teach what I practice. I have led and advised projects for the United Nations, the European Union, NGOs and private companies, with a focus on measurable results in organizational performance, industrial relations, prisons and corrections, and adult education.

My courses are built for busy professionals:

- Courses that prepare you for PMI and HR certification exams, plus Six Sigma

- Real case studies from the public sector and from companies

- Templates, checklists and practice resources you can use right away

- Clear, step-by-step lessons with practical assignments

Education: MSc in Policy Making in the European Union (Loughborough University, UK); Bachelor in Administrative Sciences (Public Administration), University of Craiova; Public Manager Diploma, National Institute of Administration (Romania).

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Reviews

4.1

171 ratings on Udemy

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By Stuti Sharma on 9/4/2026

It is a good match for me. Overlooking some things about people around you may impact our work life and even us personally. I could be aware of certain non-acceptable behaviors and ways to cope up in those situations.

By Elena Farrell on 4/13/2022

The Using Emotional Intelligence and Managing Aggressive People course is a great way to gain detailed insight into the somewhat complex subject of emotional intelligence. The instructor Sorin Dumitrascu clearly explains the concepts in this online class. This online course is recommended for individuals interested in gaining more skills to effectively deal with others.

By Chantel Ackerman on 3/31/2022

Sorin Dumitrascu's course on Udemy aimed at developing emotional intelligence and resisting challenging people is a fascinating class to learn about a complicated topic. Sorin is a great instructor and brings the best facets of the subject in the right way. This online course is well suited for those interested in the topic.

By Denise Barreto on 2/19/2022

The instructor is very knowledgeable and I am still at the beginning of the course, (and if section 2). The information is good, but the delivery makes it hard to follow. I need to rewatch the videos a few times to completely understand and process the information presented.

By Kahren Ehlen on 4/3/2019

This course clarified things i know and use. I would have liked something extra on dealing with ones own reactions and fears to aggressive behaviours which we have to deal with physically at times and emotionally and professionally.

By Rochelle Barre on 10/14/2018

This is a fantastic course. Mac presents the information in a way that's right to the point, using examples are popular & recognizable - a familiarity which helps to prove the point of emotional intelligence! The lectures are a perfect in their balance of presenting rational & emotional information (ie: marketing), paced well with actionable exercises that can be implemented to your own project immediately.

By Astrid Lindblad on 9/12/2018

I thoroughly enjoyed this course. Sorin speaks from experience of many of her clients she coached to success. The delivery is very friendly but to the point and very well put together. He breaks down the process to clear steps one need to take in order to be successful. This is my fifth Sorin's course and I am planning to purchase all she has available as her teaching is very much life applicable.

By Matthias Lang on 7/10/2017

Good theoretical base combined with some practical advises that can be easily executed and tracked. Great skills to work on and improve to help make the calls more smooth and help in my own life to improve on my emotional level of understading and acting. It is a great refresher of skills forgotten and a motivator of what one need to focus on to enhance a skill.

By Adrien Lemaire on 4/23/2017

I have gone through the course and i must say it delivers on what it promises. The practical activities also helps in actually mastering the concepts taught in this course. Well presented with useful tips that can be put into use right away. Preference scales are described very useful way and every concept is very clear. I learned a lot of new things. Thanks!

By Hannes Gudmundsson on 6/11/2016

Instructor talks to fast and does not give enough time to the student to absorb what has been said. The part about aggressive people is a lot better then the beginning of the course, but could be better set up. For example when asking 5-6 questions, have them all on the same slide in stead of splitting them up on two. By having them all on the same one you can more easily compare the answers.

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Quality Score

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Overall Score : 82 / 100