Using Emotional Intelligence on the Job (Udemy.com)
Understand how to communicate with empathy and apply emotional intelligence skills in your profession.
Created by: Sorin Dumitrascu
Last updated November 2025
What you will learn
- understand the impact of workplace emotions
- know how to communicate with empathy
- apply emotional intelligence in a confrontation
- help others develop self-awareness and empathy
How it compares
Against the other 1,107 rated Udemy courses in Personal Development on CourseDuck:
- Rating4.3 out of 5higher than 10% of them
- Reviews317#522 of 1,108 by number of reviews
- Length1.4 hoursshorter than 74% of them
- Last updatedNovember 2025more recently than 60% of them
Course Description
You feel that everything is wrong at work? Are you frustrated by your job? Is your working environment conflictual? Is it difficult to work with your colleagues? Do you feel like skipping work today?
If your answer is yes, the solution is simple: work on your emotional intelligence and everything will change. Take a short course with high impact.
After completing this course, you will be able to:
- understand the impact of workplace emotions,
- communicate with empathy,
- apply key emotional intelligence skills in a confrontation scenario, and
- help others to develop self-awareness and empathy.
Instructor Details
- 4.3 Rating
317 Reviews
Sorin Dumitrascu
I'm Sorin Dumitrascu. I work as an advisor for an international humanitarian organization. Until 2025 I was City Manager of Ploiești, Romania (a city budget of about EUR 200 million), and earlier I was Deputy Director General of Romania's prison service. Since 2015 I have published nearly 200 courses here, taken by more than 360,000 learners.
I'm a public manager and a trainer of trainers, with 15+ years of experience designing and delivering practical courses in management, human resources, project, program and portfolio management, business analysis, operations and finance.
I teach what I practice. I have led and advised projects for the United Nations, the European Union, NGOs and private companies, with a focus on measurable results in organizational performance, industrial relations, prisons and corrections, and adult education.
My courses are built for busy professionals:
- Courses that prepare you for PMI and HR certification exams, plus Six Sigma
- Real case studies from the public sector and from companies
- Templates, checklists and practice resources you can use right away
- Clear, step-by-step lessons with practical assignments
Education: MSc in Policy Making in the European Union (Loughborough University, UK); Bachelor in Administrative Sciences (Public Administration), University of Craiova; Public Manager Diploma, National Institute of Administration (Romania).
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Reviews
By Demeter Kelemen on 4/10/2022
The Using Emotional Intelligence on the Job course is like a fun and highly effective learning experience. This online course has been designed by a proven professional who will make all concepts easily graspable, as well as entertaining while engaged in this activity. The instructor, Sorin Dumitrascu , makes it seem like he is right beside participants during their intake of the useful material at hand, thus making the workshop feel less virtual. The presentation and instruction are easy to follow and is accompanied by interesting video clips and many practical examples for better grasping of the topic matter at hand.
By Veronika Ivanova on 2/4/2021
Good overall basic covering of Emotional Intelligence themes applied to 'on the job' context. The narrator is hard to understand sometimes, and it would help he spoke a bit more slowly and deliberately. But the main thing that spoiled it for me was the background animations which made the text very hard to read and gave me a headache after a while.
By Estera Piatek on 10/27/2020
Overall, the course was amazingly stunning. Appreciated the teaching style which included iteration, building from simplicity and encouragement to practice. Was initially challenged with responses to questions from which I would enhance my learning experience. Course path was rather progressive where student could progress without much difficulty.
By Miriam Burke on 4/10/2019
This course has good quality and amount of content. As someone who does a lot of online courses, I would like to share some suggestions: the videos although well done and with good content were highly distracting with color blocks moving and popping in and out non-stop. The voice over was not engaging: monotone and it was read from a script. The lesson could be more engaging and dynamic had Sorin showed up himself speaking on camera at times to break up the reading of the content. As this is directed to EQ at the workplace and many managers may be watching it to learn to deal with their employees, more practical exercises could have been shared here. There are some good examples but some exercises for managers to apply would have made this even better. Overall I would recommend this course as the content is good and solid. However, reworking the videos and making it a little bit more engaging, would achieve better results. But thank you for sharing our knowledge, I appreciate it.
By Demetrio Faraldo on 12/25/2018
This is a good class to give an overview of emotional intelligence. The instructor walks you through listings, searches and more.I can tell the instructor put a lot of time into the class and I appreciate the detailed hack info. I also like that he shows you how to do things rather than just rushing through it. If you are new to your jobor have some experience but want hacks, this is the class for you.
By Omar Nazari on 7/22/2018
Really interesting,short,sweet and to-the-point!there are many points that are so obvious 99% of the people forget them or don't pay attention to the. In this course they are being shown by Sorin in a no-nonsense way! Sorin was able to summarize in one video all that he researched and learned for years. Very good material.
By Celso Pinho on 3/2/2018
Because I am learning more about understanding people's emotions and keep my own emotions in check. To understand people better and improve my communication and interaction with other people. I tend to keep to myself a lot, and I hope that after completing this course, I'd be able to communicate my thoughts and feelings easily, as I would have have learned more about self-awareness; my weaknesses and strength. and improve my work relationships as well as personal relationships. I also learned about conflict resolution. In reality; before I started the course, The only way for me to "handle" or deal with conflict, it was only for me to just keep silent. In that way I thought I was avoiding conflict, only to find that, that used to make people even more upset with me. From now on I will try to use the techniques I have learned in this course; ie try to empathise with the person and try to understand how my actions, could have led them to react the way that they did. And I have learned that empathy is crucial. For instance when someone came down on me like a ton of bricks; I used to be passive about it, instead of trying to understand why they treated me that way, or reacted in that manner. In this course I have learned that maybe someone is going through something or has a bad day.
By Maud Tranquart on 8/29/2017
Le cours est vraiment court avec de nombreuses répétitions, peu de nouveautés et un manque cruel d'exemple précis. Ceci est plutot un guide très basique qui nécessite un cours bien plus développé pour réellement mettre en pratique. De plus la présentation est assez monotone et le visuel pas inspirant.
By Katrin Hutter on 3/19/2017
I found this course precise and concise regarding what emotional intelligence is, and how it can influence performance at work and personal life. I liked the practical tips on increasing my EQ. Highly recommended. All the lectures are well recorded and succinct giving one or two learning points. Contains some useful information that I had not thought about or considered before.
By Bilal Giray on 7/10/2015
The part that I liked more was the one on emotions in the workplace. I was under the impressions that being professional means leaving emotions out at all. And, yes, this is not working. Human reaction and emotions are a fact in the workplace. I guess I kind of knew this, but having somebody more knowledgeable re-enforcing this makes one act.
Quality Score
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Overall Score : 86 / 100












