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Business Analysis: Working with Use Cases (Udemy.com)

An introductory course on use case modeling for Business Analysts or those looking to transition into a BA role.

Created by: Don Hussey

Last updated May 2018

Our take

Based on the ratings of 10,122 students, a sample of their written reviews and the syllabus, as the course stood in May 2018. No course pays to be reviewed.

Don Hussey's course is a short introduction to use case modeling for business analysts. It runs about 2 hours across 22 lectures in six sections: the basics, diagrams and modeling, special topics, then a longer scenario that ties everything together. A downloadable use case template comes with it. The audience list says novice to intermediate analysts, plus developers and testers who want the business side. Some knowledge of requirements analysis is called helpful, not required, and reviewers who were new to the field found it easy to follow.

Students like the clear structure, the plain explanations and the role-play scenario, which one says showed how use cases play out in real work. Reviewers also praise Hussey's knowledge, and one liked his pleasant, lively voice. The complaints are consistent. A few wanted more quizzes and homework, more real world scenarios, and a clearer split between use cases and user stories. One reviewer says the examples stick to people entering orders into an IT system, with little on automated machinery or system actors, and that Q&A questions go unanswered.

The course was last updated in 2018, though use case basics age slowly. With about 46,000 students and 4.5 stars from more than 10,000 ratings, it is a well-tested short option. Only a small share of the ratings are 2 stars or below, and most of the criticism comes from three-star reviews wanting more depth. Treat it as a quick first look at the technique, doable in an afternoon. Anyone who needs depth, exercises or technical systems modeling should plan on a second resource.

Best forNew or aspiring business analysts who want a quick, practical intro to writing use cases.
Skip it ifYou need use cases for automated systems or sensors, or want heavy homework and deep coverage.

Pros

  • Short enough to finish in an afternoon: about 2 hours over 22 lectures
  • Role-play scenario section shows a use case built from start to finish
  • Comes with a downloadable use case template, which one reviewer plans to use
  • Beginners call it easy to follow, with plain explanations in short sections

Cons

  • Examples lean on people using IT systems, with little on automated systems or sensors
  • Some reviewers want more quizzes, homework and real world scenarios
  • Last updated in 2018, and one reviewer says Q&A questions go unanswered
This course made so much sense as I am simultaneously learning agile development. I will make good use of this information and appreciate having the templates!
Tali Johnson, a student

Listed as All Levels, but it suits new or junior analysts best; some requirements analysis knowledge helps.

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What you will learn

  • Understand what use cases are and when to use them
  • Learn the components of use cases
  • Acquire best practices in use case modeling

Course content

6 sections · 22 lectures · 2.1 hours of video 9 quizzes, 2 assignments, 1 article

  1. 1Welcome 1 free preview2 lectures · 3 min
  2. 2Use Cases 2 free previews6 lectures · 7 quizzes · 39 min
  3. 3Diagrams and Modeling3 lectures · 4 quizzes · 28 min
  4. 4Special Topics3 lectures · 20 min
  5. 5Scenario7 lectures · 33 min
  6. 6Wrapping Up1 lecture · 2 min

Who it is for

The instructor says it suits

  • Novice to intermediate Business Analysts
  • Development and testing professionals seeking to understand the business side

What you need before you start

  • Some knowledge of requirements analysis helpful

How it compares

Against the other 1,210 rated Udemy courses in Business on CourseDuck:

  • Rating4.5 out of 5higher than 46% of them
  • Reviews10,122#72 of 1,211 by number of reviews
  • Length2.1 hoursshorter than 62% of them
  • Last updatedMay 2018earlier than 93% of them

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Course Description

Use cases are one of the most commonly used techniques for analyzing and modeling systems and business processes.  They are a core component of every Business Analyst's toolbox.

This course will give you everything you need to know to get up and running with this powerful methodology of analysis.

The course consists of four lectures plus a case study.  It should take no longer than two hours to complete.

Students will be able to download a use case template for their own personal or business use.

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Instructor Details

Don Hussey

Don Hussey serves as Managing Director with NorwalkAberdeen.

Prior to founding NorwalkAberdeen, Mr. Hussey was Senior Vice President of Global Internet Strategy for a global financial institution. In this role, he drove online strategy for the private bank, oversaw all business analysis and project management for the bank’s online channel, and overhauled the way these functions were run.

Before this role, Mr. Hussey was a star Project Manager/Business Analyst with a major investment bank. There, he managed the delivery of numerous critical projects and participated on teams that re-engineered the project oversight process and introduced user-focused development disciplines.

Earlier in his career, Mr. Hussey held various roles in sales and sales management, client service, operations, and technology.

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Reviews

4.5

10,122 ratings on Udemy

Select a bar to show only those reviews.Select the bar again to show every rating.

By Rudy Veeneman on 12/22/2025

Course starts well. However in the end I miss several topics. It is very much limited to a ICT system with very basic use cases as a human actor 'Entering a order'. What if the system is automated machinery, actors are other systems or sensors triggered by goods that pass by etc? I would have liked to see more examples of technical automation. Further if I check the Q&A, almost all of them remain unanswered. No activity from the creator of the course.

By Anonymized User on 7/24/2025

The real-world scenarios and practical tips shared during the training truly helped me understand how things work and what to keep in mind as I move forward in my journey as a novice BA .. Thank you for such an insightful experience!

By Manasi Joshi on 2/24/2025

Well-paced training that provides a quick, practical, easy-to-implement understanding of use cases. Would have liked to see a bit more clarity/expanded explanation on the difference between use cases and user stories.

By Monika Silea on 12/30/2024

excellent presentation, funny and instructive. I had some problems at one of the assignments, where I did not get it that I need to provide the alternate and exception flows besides the basic one. But that was learner's mistake.

By Mariajose Sanchez on 12/10/2024

The course is well structured and has a good balance of practice and theory. I would have liked the final scenario to be more practical than it was though. The negative points: the training is not being updated and maintained anymore, and the teacher is not answering questions since long ago.

By Rodrigo Mendoza Casas on 7/15/2023

The course, the performance, the way each and every subject are developed and described, is simple and clear. I've never seen a performance like this ever before. Nobody has ever showed the relationship between the activities descriptions, flowcharts, story users and use cases. Some other courses use long terminology, technical words and unrelated examples that only confuse students. Thanks and congrats.

By Paul Samson on 5/11/2022

I have applied the course material to my current project. I work in an Agile environment and found the application of uses cases gives a clear starting point when first looking at processes. We use BPMN and UML has been seen as old fashioned. I have shared with my team that use cases give clarity up front and complement BPMN. The course is clear and easy to follow. I would recommend this course to any BA.

By Daniel Rodríguez Florián on 3/22/2022

Great course!! I've made many BA and agil courses, but the scenario example with Brenda was really helpful, I enjoyed it because it is what it's going to be my day-to-day work. I would like to have more scenarios like those. Where I can find them? If you are newbie in this BA IT world, the scenarios are great info which we could use when the moment of truth comes and we have to do it in real life.

By Ewa Bożewicz-Nowacka on 9/23/2020

In my opinion it is a very good course giving many examples how to create and work with use cases. What is beneficial is presented scenario. We can observe step by step how BA is creating use cases and flows. Many practical advices are very useful

By Don Dufinetz on 1/21/2019

This is the first Udemy course I have taken and it was outstanding and well worth the money. I feel like I got great overview of use cases as well as practical hands on knowledge. I have some other book sources I am getting ready to use and I am anxious to see how Don's approach compares with other experts.

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Overall Score : 90 / 100