Customer Service Excellence - from customers to operations (Udemy.com)

I found the frequent background noises off-putting, especially sounds that made me hunt for other possible sources on my computer. These caused me to pause the training and hunt for possible notifications by other apps. There also appeared to sometimes be significant volume differences between modules, though this of course may have been my own system limitations. This again interrupted the flow, as I needed to try alternative sound output options and adjust as necessary. Both relatively minor, but significant enough for me to think it worth noting here, as constructive feedback.

It helps us understand how to improve our communication skills, increase empathy, and take advantage of opportunities for a better customer service experience.

I could see the instructor put a lot of effort into the course which was a great course plus I understand the instructor is Portuguese but they made a little too many grammatical errors that made it a little difficult for me to enjoy the course.

It was really a good course, just had time constraints due to work and family related work loads. Would like to continue even personally. It's impactful

The course provided valuable information and knowledge. However, I had some concerns regarding the tutor's delivery. The presentation did not flow naturally, with frequent filler words such as "uhm," "uh," and "I think," as well as noticeable background noise, which affected the overall experience. Additionally, a more structured approach would have been beneficial, including more frequent slide changes to enhance visualization and engagement. Improved narration skills from the tutor would also have contributed to a more effective learning experience.

My experience was awesome that I have acquired more skills and knowledge in customer service and learnt how system efficiencies are to be improved to ensure customers are served well and ensure customer satsifaction.

This course has helped me a lot. I now understand how to deal with customers. Making customers feel important, empathising with them, knowing when to say no, and keeping consistent services.

I love the Canvas and the concepts that were shared I really enjoyed that. What I think could be better are the assignments and quizzes. There wasn't much to test you on, but overall it was a good course.

I'm really enjoying the course so far. The content is well formatted, the course itself is very dense and with a lot of concepts, but keeping it very practical!

Ivan seems to have his finger on the pulse of what it takes to be an exemplary Customer Service Agent and why it's important. If you're looking for a refresher or even if you're new, this is a course that you should consider.