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UdemyCustomer ServicePaid courseBeginner levelCertificate

Customer Service to Customer Relationship Management (Udemy.com)

Moving customers from consumers to advocates

4.5
1,183 reviews

Created by: Coach Jarret

Last updated January 2019

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What you will learn

  • Satisfied customers are returning customers. Converting your customers into brand advocates will not only bring you more customers but savings in advertisement costs. How do you do that? Check out this course and begin doubling and even tripling your revenue through brand advocates.

How it compares

Against the other 51 rated Udemy courses in Customer Service on CourseDuck:

  • Rating4.5 out of 5higher than 31% of them
  • Reviews1,183#34 of 52 by number of reviews
  • Length1.5 hoursshorter than 50% of them
  • Last updatedJanuary 2019earlier than 88% of them

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Course Description

While all businesses focus their efforts on excellent customer service it usually ends there. It is also important that the relationship built with the customer from the point of sale is sustained. The goal of your business should be to develop brand ambassadors and it starts with your regular customers! This course is designed for the leaner to understand and acknowledge their role in the development of a culture of Service. It is expected that the learner will have a clear understanding of their role in customer relationship and learn skills in handling difficult situations with ease so as to project a positive and professional image of the business to its customer.
Beginner Beginner Level product length iconTime: 1.5h

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Instructor Details

Coach Jarret

Coach Jarret has over 11 years of hands on experience in Learning and Organizational Development and loving each and every moment of it.

As a freelance Life and Career Coach, his goal is to ensure that learners from all walks of life and profession who have personal and professional goals will be able to achieve them through online learning, classroom learning, and individual coaching.

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Reviews

4.5

1,183 ratings on Udemy

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By Abba Sani on 2/12/2026

the course is highly beneficial for salespeople because it transforms them from simple product pushers in to trusted advisors, which directly lead to higher conversion rates and increased sales

By Xolisile Nqabeni on 10/8/2025

I like how the course starts from the very basics on customer services, it is very insightful and grasps the very basics of how to start and maintain relationships in order to ensure repeated sales and positive experiences with your brand.

By Naledi Mandisa Mokhatla on 9/17/2024

This course emphasises on the importance of client relationship management. Client relationship management is essential for the following: fostering trust, encouraging loyalty, driving growth, customer retention, increased sales and advocacy (clients testimonials are influential.

By Welhemina Mahlako Mashiane on 5/27/2024

The customer service skill that I learned included a course on dispute resolution management. I feel this course helped me a great deal when it comes to my confidence level, and working with disgruntled customers. I would like to take the advanced level of this course, as a follow-up."

By Melan Consults on 8/8/2021

A very good and educative experience so far, this is because I face a lot of of customers and clients at work. With what I learnt so far I can engage them more and achieve better results at work.

By Newton Seiiti Hayashi on 3/19/2021

I had an experience of owner of a franchising business and committed many mistakes that were clear after I do this course. It was very clear and focused explanation with good practical examples! Very good!

By Munindra Narayan on 5/3/2020

The content was good. But background sound was coming for the entire video. The recording was not done in a closed environment or some technical glitch was there.

By Itepu Stefan Osemudiamen on 4/12/2020

The course content is so rich. I have been able to learn a lot about customer service to customer relationship most especially customer relationship management framework.

By Chukwunyere Calista Adanna on 9/15/2019

thanks so much Jared! it was an interesting lecture now i know the different between customer service and customer relationship management. thank you i enjoyed your class

By Cristina Balaceanu on 7/19/2019

Thank you very much for this course! It's really helpfull Can you please advise me on how I can have the certificate of completion? Looking forward to hearing from you.

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Overall Score : 90 / 100

Customer Service to Customer Relationship Management
Visit course on Udemy Write a review
  • Video Duration: icon 1.5h
  • Price: $10.99
  • Provider: icon Udemy
  • Updated: icon January 2019
  • Level: Beginner Beginner
  • Language: icon English
  • Certificate: icon Yes
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