How to deal with an upset customer - Great Customer Service (Udemy.com)

It is a great course for beginners, and I can appreciate the recurrence of certain key elements in customer care being reiterated time and time again, in order for a beginner to memorize these. As someone who has already gained experience in the field, a deep dive into some of the topics could have been interesting, but overall, good course to get the jist of what is paramount in Customer Service.

Negotiation and its importance, so that both the client and the business are satisfied, and the experience can spread through word of mouth to other potential customers.

Taking this course has giving me a lot of insight on how to deal with upset customers and how to deescalate the problem with the right tone and the right words of empathy.

I've used a lot of these methods before at a food service job! They all absolutely have worked for me, and they leave you feeling like you did the right thing by yourself and the customer.

This has been a game -changer for me .I learned effective strategies to remain calm, empathize, and resolve issues effectively.one key take away for me was active listening .It completely shifted how i approach customer interactions. Now, i feel more confident handling tough situations, and it improved my relationships with customers and colleagues like.

The course covered exactly what I needed to learn, like how to communicate better with customers and solve their problems effectively. , I feel more confident now in managing different customer situations. yes it is match the way the course was taught worked well for me .Overall, this course was a perfect fit for me and has been really beneficial.

Really good insights. I have been in customer service for 20+ years. The presenter spoke of issues that I haven't heard taught in other presentations. And I have been to LOTS of presentations on customer service.

This would be a great example for a customer service refrence and guide, It puts you on a solid path for growth and understandment for both home life and work life. This course underlines the key points of showing empathy and the mutiple ways of working with a upset Costumer

I believe that this Learning Video was a great example of how we should be as customer service when dealing with an upset customer, I feel like a lot of us take it personal when we are on the phone with a customer, and we forget that the customer doesn't even know us.

I truly learnt so much form this course, i am in the service industry at the moment , i have encounted most of the sernario`s he spoke about, there are now extras i can apply.