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How to Have Difficult Conversations: Conflict Management (Udemy.com)

Master the art of having difficult conversations. Discover effective communication skills to speak with assertiveness.

Created by: Roma Sharma

Last updated August 2022

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What you will learn

  • Feel confident and well-prepared to initiate a tough conversation
  • Manage difficult conversations easily at work and in personal life
  • Understand the underlying structure of difficult conversations
  • Stand up to figures of authority with confidence and assertiveness
  • Leverage listening skills to find the deeper meaning in a conversation
  • Express yourself in a way that people will listen to you without being defensive
  • Stay calm, and focused in the face of attacks or accusations
  • Create high-trust relationships by communicating authentically
  • Give interpersonal feedback effectively
  • Get through to the most resistant people

How it compares

Against the other 230 rated Udemy courses in Leadership & Management on CourseDuck:

  • Rating4.3 out of 5higher than 15% of them
  • Reviews108#219 of 231 by number of reviews
  • Length2.4 hourslonger than 57% of them
  • Last updatedAugust 2022earlier than 81% of them

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Course Description

Have you been avoiding confronting a troublesome colleague, disagreeing with your partner, or asking your boss for a raise? If there was a way to have difficult conversations easily, what would that do for you?

We avoid difficult conversations out of fear that we will make things worse. We are often worried about how we will be perceived. Our pent-up feelings long for expression. This increases our resentment and provides no resolution to the presenting problem.

How to have difficult conversations is a comprehensive course that is designed to help you have tough conversations assertively in your personal and professional relationships. This course has proven tools and strategies to help you achieve conflict resolution no matter how difficult your situation is.

Once you master the art of having difficult conversations, you will be able to speak your mind freely, regardless of the gravity of the situation or who you are standing up to. This ability will equip you with unparalleled confidence. When you are able to overcome the speed bumps in a relationship, trust builds up, making the rest of the journey a smooth ride.

This course is for you if you want to:

  • Feel confident and well-prepared to initiate a tough conversation

  • Manage difficult conversations easily at work and in your personal life

  • Learn the best ways to give interpersonal feedback

  • Express yourself in a way that people will listen to you without being defensive

  • Keep the conversation on track even when your emotions distract you

  • Leverage listening skills to find the deeper meaning in a conversation

  • Learn effective ways to get through to difficult people

The ability to have tough conversations is an essential leadership skill. It enables you to gain the trust of your co-workers. In personal life, managing tough conversations is essential as well. Whether you want to discuss your relationship difficulties with someone or just express your innermost thoughts, knowing how to do so while maintaining the relationship is an essential skill.

By the end of this course, you will be able to…

  • have difficult conversations with ease

  • understand the underlying structure of difficult conversations

  • stay calm, and focused in the face of attacks or accusations

  • stand up to figures of authority with confidence and assertiveness

  • learn from difficult situations and devise long-term solutions to problems

  • create high-trust relationships by communicating authentically

It doesn’t matter if you have had difficulty raising issues or getting through to people in the past. In this course, you will find new insights into how you can succeed in the future.

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This course will give you the complete roadmap on how to initiate, manage, and close a difficult conversation in a way that strengthens your relationships.

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Testimonials:

I have been successfully conducting training programs on communication skills in organizations and open forums since 2014. Here is what my trainees are saying:

“This is one of the best programs I’ve attended. Roma is a simply excellent trainer.”

– Lavanya Rao, Healthcare specialist


“Roma is an amazing trainer, therapist, and coach. Highly recommended for those who want to get what they want in life.”

-Hisam Ali, Student of Psychology


“Roma has profound knowledge and expertise. Her sessions show her caliber extensively.”

– Saksham, Software Engineer


“Roma is an excellent trainer with in-depth knowledge in conversational persuasion and influence.”

– Ritu Sharma, Counsellor


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If you like practical techniques explained with real-life examples that you can implement in your life right away, you will love this course.

Enroll in this course today and discover the most effective ways to make difficult conversations easy!

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More about Roma

Roma Sharma is an author, certified coach, and trainer who has been working in the field of emotional well-being since 2014. She runs a training company that authors programs for people from a variety of backgrounds—the IT Industry, Educational Institutions, Counseling Academies, and Hospitality Industry to name a few. She works with organizations to design programs that specifically address their training needs.

Roma's Books

Roma has authored three books and a box set in her series called Boost Your Self-esteem & Confidence. Her books have hit the #1 new release spot in several different categories, such as Emotions & Mental health, and Communication Skills, on the Amazon marketplace. Her books have 15,000+ readers worldwide. Visit Roma's website to find her books, articles, and courses. You can find the website link on her profile page.

Credentials:

1) B.E (CSE)

2) Diploma in Counselling Skills, person-centered therapy

3) International Certification in Transactional Analysis 101

4) Foundation course in Transactional Analysis

5) Master Practitioner of NLP (ABNLP), NLP Trainer

6) Advanced Diploma in Hypnosis (Business-NLP, UK)

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Instructor Details

Roma Sharma

Roma Sharma is a Certified Coach and Trainer who has been working in the field of emotional well-being since 2014. She runs a training company that authors programs for people from a variety of backgrounds—the IT Industry, Educational Institutions, Counseling Academies, and Hospitality Industry to name a few. She works with organizations to design programs that specifically address their training needs.

Roma has a keen interest in understanding human behavior and connecting with people at a deeper level. Besides training and coaching, she hosts a meetup in her city to discuss various topics related to mental health. She likes to take up issues that her audience members experience in their day-to-day lives and provide them with clarity to devise simple solutions that work well for them. She has had the privilege of watching her clients become very successful in attaining the transformation that they set out to achieve.

When she is not training, she loves to bake cakes, read books, and play with cats.

Roma's Books

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Reviews

4.3

108 ratings on Udemy

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By Anne-Marie McDonagh on 8/17/2024

I was pleasantly surprised by the introductory video.

By Shannon Leach on 5/9/2024

This will assist with conversations that are concerned others may not be receptive to.

By Luxmi Deeya Sobnack on 3/1/2024

It's an eye-opening course that covers a lot about how to tackle different difficult real-life situations. Some of the quizzes were challenging and took a while to understand the concepts. Nevertheless, as the course went on, those concepts started to make more sense and the examples given were practical and helpful.

By Catherine A. Duca on 10/14/2023

Presenter is clear, concise and proceeds at a pace and tempo that suits my learning style. Also, content is high level and delivered in a tone that conveys the material is digestible. Difficult conversations can not only take place but can be had with the possibility of a mutually beneficial outcome.

By Sujeen Mungru on 3/15/2023

It was a reality check for me. U hit the nail on the head for majority of the lessons. I have tried many of these approaches in my life and working history. It is hard to straighten a crooked/bent tree UNLESS u chop/cut it at the base, so it can regrow straight/upright. Its nice to mention employees who come to work, thinking they own the company AND those who come to work ONLY looking forward to pay day. I see many of these topics did not discuss the RACIAL side, since in my country we have many cultures and ethic groups and AFFIRMATIVE ACTION, also the BLACK ECONOMIC EMPOWERMENT POLICY in PLACE. Some of these approaches might cause racial issues and face disciplinary process in work place. Have u heard the saying - ' if it is not broken don't fix it' - People do not want to change for the better, old ways, don't like new solutions - job security. Also u have not mentioned How old workers treat new recruits and onboarding from another department. THANK YOU FOR THIS WONDERFUL LESSON. I will re-visit.

By Nastaran Amini on 1/28/2023

it would be much better if we could have the pdf of talking or subtitle of that

By Sukanya Ramasamy on 10/10/2022

Found the course simple and easy to understand. Her voice was soothing and the visuals were simple and effective. Would try working on the takeaways.

By Ranjit Maurya on 8/7/2022

This is kind of interesting topic part of human software I think Miss Roma can help me upgrade it, with this course.

By Shreyas Rajan on 8/6/2022

A meaningful course well structured and articulated for handling conflicts at work and in personal life .This course has helped me resolve issues at my workplace . The trainer has given good examples and I recommend this to other learners who are interested in conflict management

By Ashwin Rasquinha on 8/4/2022

The course was above my expectations. The insights given on this topic which is very crucial now a days and the examples given by the trainer is an eye opener to the different tools and techniques she has introduced and how we can use them in handling difficult conversations.This course is helpful to all individuals to handle conflicts in their personal and corporate life.

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Overall Score : 86 / 100