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UdemyCustomer ServicePaid courseAll LevelsCertificate

Increase sales through great customer service skills (Udemy.com)

How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?

4.2
230 reviews

Created by: Robert Da Costa

Last updated November 2018

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What you will learn

  • Interact with customers using best practise techniques and skills to have fantastic engagement and customer service skills
  • Learn how to handle clients in all types of situation

How it compares

Against the other 51 rated Udemy courses in Customer Service on CourseDuck:

  • Rating4.2 out of 5higher than 1% of them
  • Reviews230#45 of 52 by number of reviews
  • Length0.9 hoursshorter than 72% of them
  • Last updatedNovember 2018earlier than 92% of them

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Course Description

If you can retainlong term customers rather than constantly replacing them with new clients, then it canincrease your profitby over 50%.
If this is a challenge for you then this course is a must for you and your staff.
It doesn't contain hours of needless video content but everything you and your team need to know to build a trusted and sustained relationship with customersfrom improving your listening skills to questioning techniques that enable you to get to the heart of the issue as quickly as possible. I will show you how to build empathy (not sympathy) with your customers and provide you with tools and techniques for dealing with challenging customers.
The course contains many downloadable tools and templates that you can use to support you in delivering exceptional customer service resulting in increased sales and long term relationships.
STOPPRESS:
This course has now been used by hundreds of organisations as their defacto customer service training toolWho this course is for:
Anyone who has to deal with customers; either face to face or via the phone
Read More All Levels All Levels product length iconTime: 54 mins

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Instructor Details

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Rob has25+ years of commercial business experience from working in blue chip companies to starting, growing and selling his own successful PR, Marketing and Design agency.
In 1991 hestarted his own marketing agency and over the next 11 years built an award winning business with 25 staff and revenues in excess of 1.5m. Hesold the business in 2002 and then retrained to become a coach and mentor. Since forming Da Costa Coaching in 2007 he hasbeen helping owner-managed businesses to start andgrow their business in a profitable and sustainable way.
His coaching style is business and results focused, empathetic yet challenging. He is totally passionate about facilitating clients to get the fast positiveresults and is excited to launch a series of online coaching workshops. Having spent 10 years helping 100s of businesses, he now wants to share his knowledge and experience with a wider audience via his online business courses

Read More

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Reviews

4.2

230 ratings on Udemy

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By Asim uddin on 6/17/2020

how to provide great services, creating my customer personas, Dealing with difficult customers and listening skills.

By Prateek Mehta on 6/9/2020

It was nice

By Lilian Muendo on 5/20/2020

This was the best course ever. Ready to deal with my customers professionally and to their satisfaction. Hope to take another one soon!

By Raymond Schumacher on 2/20/2020

So far so good, have been working on a few customer personas to match the customers my current role brings me into contact with.
After completing this course, I will be recommending that the rest of our department works through it. This was very informative and put theory behind a lot of the things that require on the job training.

By Talatu Garba on 11/20/2019

awesome

By Kerry Dreyer on 11/7/2019

interesting

By Rajeev Nair on 11/2/2019

Very good

By Liseth Breidenbach on 8/9/2019

It's very general and basic, but this is what you can expect in a short time.

By Kate Webber on 7/24/2019

I thought this course was very helpful, especially the part about dealing with difficult customers and how to emphasise with them.

By Ashraf Mourad on 7/14/2019

the instructor is kinda monotone, i spaced out many times, subtitles were incorrectly written too.

By Tunde Anifowose on 5/10/2019

its increase my customer service skills

By Andrea Hoekzema Thompson on 4/27/2019

nice - I enjoy learning about people's personalities

Showing 12 of 57 reviews

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Overall Score : 84 / 100

Increase sales through great customer service skills
Visit course on Udemy Write a review
  • Video Duration: icon 54 mins
  • Price: $19.99
  • Provider: icon Udemy
  • Updated: icon November 2018
  • Level: All Levels All Levels
  • Language: icon English
  • Certificate: icon Yes
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