Increase sales through great customer service skills (Udemy.com)
How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?
Created by: Robert Da Costa
Produced in 2016
What you will learn
- Interact with customers using best practise techniques and skills to have fantastic engagement and customer service skills
- Learn how to handle clients in all types of situation
Quality Score
Overall Score : 88 / 100
Course Description
If this is a challenge for you then this course is a must for you and your staff.
It doesn't contain hours of needless video content but everything you and your team need to know to build a trusted and sustained relationship with customersfrom improving your listening skills to questioning techniques that enable you to get to the heart of the issue as quickly as possible. I will show you how to build empathy (not sympathy) with your customers and provide you with tools and techniques for dealing with challenging customers.
The course contains many downloadable tools and templates that you can use to support you in delivering exceptional customer service resulting in increased sales and long term relationships.
STOPPRESS:
This course has now been used by hundreds of organisations as their defacto customer service training toolWho this course is for:
Anyone who has to deal with customers; either face to face or via the phone
Instructor Details
- 4.4 Rating
57 Reviews
Robert Da Costa
Rob has25+ years of commercial business experience from working in
blue chip companies to starting, growing and selling his own successful
PR, Marketing and Design agency.
In 1991 hestarted his own marketing
agency and over the next 11 years built an award winning business with
25 staff and revenues in excess of 1.5m. Hesold the business in 2002
and then retrained to become a coach and mentor. Since forming Da Costa
Coaching in 2007 he hasbeen helping owner-managed businesses to start andgrow
their business in a profitable and sustainable way.
His coaching style is business and results focused, empathetic yet
challenging. He is totally passionate about facilitating clients to get
the fast positiveresults and is excited to launch a series of online coaching workshops. Having spent 10 years helping 100s of businesses, he now wants to share his knowledge and experience with a wider audience via his online business courses
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Reviews
- Video Duration:
1 hour on-demand videoh - Price: 11.99 Track Price 11.99 Track Price
- Provider: Udemy
- Year:
2016 - Language:
English - Certificate:
Yes
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