Managing Generational Conflict (Udemy.com)

Powerful knowledge for managing & reducing conflict, increasing engagement & productivity, and turning customers to fans

Created by: Ken Beller

Produced in 2017

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What you will learn

  • Upon completing this course, you will be able to:
  • Create a culture of greater inclusion and collaboration across different generations
  • Decrease workplace conflict and increase employee engagement and productivity
  • Implement effective strategies for recruitment, retention, rewards, and incentives
  • Make and instant and lasting connection with customers of different generations
  • Improve customer service and turn customers into raving fans
  • Increase market share by designing products and services that speak to customer values
  • Define the 6 Value Populations and the 9 core values and 12 workplace attributes associated with each one
  • Explain the generational shift occurring from an in-dependent to inter-dependent cultural model

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Quality Score

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Overall Score : 92 / 100

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Course Description

Would you like to reduce the conflict and improve the relationships in your personal and professional life? This course can help you do that by revealing a major hidden cause behind a lot of the conflicts and miscommunication we all facegenerational differences.

You might be familiar with the traditional approach to generations, like Baby Boomers, Gen X, Gen Y, etc., but in this course youll learn why the traditional approach to generations is flawed and discover a new and powerful approach that makes much more sense. Youll probably even learn that youre part of a generation, or Value Population, youve probably never even heard of before, such as the Performers, the Techticians, the Believers, etc.

Whats more, youll see how you and people of different generations in your life grew up in very different times and have very different values and perspectives on life. Its as if you come from very different worlds. To bridge this gap, youll gain powerful tools to help you communicate and get along with them better, both at work and at home.

At work, this knowledge can help you in areas such as:

Sales and Marketingto better communicate and connect with customers

Managementto better lead employees of different generations

Human Resourcesto better attract, engage, and retain employees

Continuous Improvementto improve collaboration, productivity, and innovation

At home, this knowledge can help you improve relationships with:

Yourselfits a powerful tool for self-discovery and personal growth

Your Kids, Parents, Spouse, Friends, Neighbors, etc.

Basically Anyonewho was born in America and is of a different generation

Heres what a few people who have taken this course had to say about it:

Ive been using the Near Bridge generational concepts for the last few years, personally and professionally. They have been invaluable tools to help me understand my clients and my two sons who are both in different Value Populations. I only wish Id had this knowledge when my parents were aliveit explains so much and would have led us to a much richer understanding and relationship.

Bill Hertan, founder, TRI Partners, Inc.

A wealth of information presented in a dynamic, interactive way. Get ready to be engaged and informed!

Aurora Realin, manager, Florida Hospital

To help you get started, the first 8 lectures are offered for free so you can learn how this powerful approach can change your life. Who this course is for:
MARKETERS powerfully connect with target markets by speaking to core values and turn customers into raving fans MANAGERS reduce conflict and connect easily with employees of different generations INDIVIDUAL CONTRIBUTORS communicate better with your manager and co-workers so you can be more productive and get better raises and performance reviewsINDEPENDENT PROFESSIONALS (real estate agents, financial planners, etc.) strengthen relationships with current clients, attract new ones more effectively, and improve loyalty and referralsANYONE better understand yourself and others from different generations so you can reduce the conflict and improve the relationships in your life

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Instructor Details

Ken Beller

Ken Beller is the cofounder and president of Near Bridge, Inc., a consulting firm that specializes in reducing generational conflict. Near Bridges groundbreaking research reveals the hidden factors that motivate people of different generations and provides practical ways to engage and empower employees and turn customers into raving fans.
Ken is the lead author of the highly-praised book, The Consistent Consumer: Predicting Future Behavior Through Lasting Values. Jim Kouzes, coauthor of The Leadership Challenge and president emeritus of The Tom Peters Group, called The Consistent Consumer one of the most important books on customers to come out in years.
An accomplished international business leader, Ken has lived and worked in 20 countries across North America, Europe, and Asia. Throughout his career, he has successfully developed, implemented, and run multicultural and cross-functional initiatives for some of the worlds leading companies, including General Electric, Daimler Benz, Applied Materials, and NASA.
Well-versed in all aspects of large and small business operations, Ken has grown and managed organizations with annual revenues ranging from $500 thousand to over $100 million and he has been responsible for the operations strategy of a $1 billion business. He has substantial hands-on expertise in global business planning, acquisition integration, process and product development, engineering, operat

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Reviews

4.6

54 total reviews

5 star 4 star 3 star 2 star 1 star
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By Eric Biggs on 11/15/2020

Of the courses I am taking for conflict, this is definitely the most interesting in how it presents the groups and values

By Vetia Perkins on 10/27/2020

Excellent course.

By King Sam on 10/18/2020

Great Course

By Annabell Gutierrez on 9/24/2020

Gkod course

By Lalitha K on 9/22/2020

The content was mostly around american experiences and I coudnt relate to the examples

By James W. Moffitt on 9/9/2020

This is a very valuable course with most of these generational differences being in today's work force. I work in a very diverse and technical work environment and this course will help me immensely.

By Mark Joseph S Alamo on 8/11/2020

GOOD

By Carlos Alberto Rizzitiello Junior on 8/9/2020

Good, what I expected!

By 213455-Muralimohan Reddy C on 8/4/2020

Giving examples of US only . It will be better if examples of different nations

By Karen Requia on 7/10/2020

Fascinating! I was mesmerized the whole time. Spot on, gave me some clarity that is going to help me understand where others are coming from, and I'm sure my stress level and frustrations when dealing with others will disappear.

By Sai Pratheesh Haridoss on 6/23/2020

Very well explained. Thank you.

By NSENGIYUMVA Elyse on 6/22/2020

My experience will be stronger enough than today through this course as a teacher this will help me more in my daily life especially in my career.