Master Jira Search & Jira Query Language (JQL) (Udemy.com)

Finding tickets in Atlassian's Jira ticketing systems (Jira Software or JIra Service Management) can be frustrating. But it doesn't have to be!

This course is built for students of all skill levels, from completely new beginners to Jira to seasoned veterans, and for any type of job including Project Managers, developers, support desk agents and more. It applies to ANY version of Jira, including Cloud, Service Management, Data Center, Server, Software, Work Management and more.

This course includes a lot of hands-on learning opportunities by using your own free Jira instance. This will let you easily follow along and experiment with your own searching.

What will you learn?

This course covers background information about searching in Jira, including topics like filter permissions and ticket visibility. Additional features, like subscriptions are discussed to help make your saved searches even more useful for your team. I’ll even teach your some tricks to quickly share searches without having to save them.

Next you learn about the basic search feature, which (despite the name) is a great way to quickly search for, and find tickets. You’ll learn how to add or remove fields from your search and change which columns of data are visible.

While basic search is powerful, it does have its limitations, which is where Jira Query Language, or JQL comes in. You’ll learn how to use this powerful tool to find tickets based on almost any criteria. You’ll learn how to use Jira's operators, like greater than, less than and more. We’ll cover JQL’s keywords, like “IN”, “AND” and “OR”, and walk through live examples of using them all. You’ll learn how to search for text, and why it’s different than other fields, as well as how to use dates in JQL.

JQL also has a number of functions to help make your searching easier. We'll cover a range of functions, including ones that will help you find tickets based on SLA status, manage tickets in sprints and more.

Last, we’ll cover Jira dashboards, and how they help you visualize your search results. We’ll look at common gadgets, dashboard layouts and sharing dashboards with your team.

Throughout the course you’ll test your knowledge with some quizzes. These are designed to get you thinking through how to solve common requests in search, and to better understand how it all comes together.

Why should you take this course?

1. Avoid frustration - Being able to easily find tickets will remove a LOT of frustration from your Jira experience.

2. Easily find relevant tickets - Using JQL will make it significantly easier to locate specific tickets, speeding up your overall process.

3. Share information - Dashboards and saved filters will help you easily share information with your team

Who is this course for?

1. Software Engineers - Engineers will benefit by being able to quickly track down tickets they are responsible for, or find critical information more quickly.

2. Project Managers / Scrum Masters - PM's benefit by being able to quickly sort and find tickets to provide updates, manage incoming work and share information.

3. Product Owners - PO's will learn how to quickly, and easily, locate specific tickets so they can more effectively manage their backlog.

4. Support Agents - Locating similar tickets easily will help answer incoming requests, and being able to reference others work speeds up solving issues.

5. Analysts - Pulling up historic tickets to identify trends and research is very beneficial.

6. Anyone else who uses Jira - Everyone using Jira can benefit from understanding how searching works.

I’m looking forward to seeing you in the course, and happy Jira-ing!