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The Customer: How to Map out their Journey (BITE SIZE) (Udemy.com)

What are the critical points in the customer journey, and how can you make sure their experience is a positive one?

3.7
252 reviews

Created by: Learoy Tonight

Last updated December 2021

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What you will learn

  • Place your customer at the front of your business
  • Recognise actions that can damage a customer centric culture
  • Develop a customer centric service strategy
  • Prevent potential customer pain points
  • Create an environment that enables customer retention

How it compares

Against the other 1,210 rated Udemy courses in Business on CourseDuck:

  • Rating3.7 out of 5among the lower-rated ones
  • Reviews252#865 of 1,211 by number of reviews
  • Length0.5 hoursshorter than 99% of them
  • Last updatedDecember 2021earlier than 84% of them

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Course Description

There is no question about the impact great customer service has on an organisation. How to map out the customer journey will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.

If you want to provide an amazing customer experience, you need to understand the journey of your customer. What are the critical points in their journey, and how can you make sure their experience at these points is a positive one? Mapping out the customer journey will give you insight into their experience. It also helps to establish key areas of focus and encourages a better sense of direction for your customer strategy.

Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you’re trying to create.

Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We’re excited about education and want to give you the opportunity to be the best you can be.

This BITE SIZE course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to map out your customer’s journey. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations.

This BITE SIZED course is also part of our Master Series - The Customer: Service At Its Best.

If you would like to really challenge yourself, join us for the entire journey.

So what are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.
Read More All Levels All Levels product length iconTime: 30 mins

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Instructor Details

Learoy Tonight

Learoy believes that an investment in education is an investment in your future business. Learoy has a driving passion for outcomes, business return and creating engaging learning experiences.

Learoy Tonight is essentially bite size learning, it's all about learning that little bit now and implementing those new skills and knowledge in the workplace tomorrow.

Learoy isn't your typical education company. It's a forward-thinking, digital business that's leading the way. We've done the research and we're driving results through education. You'll see.

Read More

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Reviews

3.7

252 ratings on Udemy

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By Beto Cervantes on 1/13/2020

Gostei da duração e formatação curta dos vídeos. A gente busca soluções complexas a um problema que na verdade é simples. Poderia fazer um exercício ao vivo de construção de mapa, mas tudo bem ficou bom!

By Eudis Enrique Gonzalez Zambrano on 9/29/2018

El curso me parece muy bueno para tener una idea acerca del overol Customer Experience, sin embargo esperaba ejemplos más claros de cómo realizar el Customer Journey Map (ejemplos y casos reales) de cómo luce uno.

By BBD Training & Education on 8/5/2018

Simply superb. Clear, brief, to-the-point and valuable. This course has empowered me with some extra knowledge I did not have on how to make my brand's customer service a wow experience.

By Robert Greeff on 6/18/2018

The course was easy to understand, clear and concise and a fashion that was immediately applicable, however navigating to section 10 & 11 was not continuous as the previous sections...I had to go back to manually work through the slides to complete the course...

By Amber D on 4/12/2018

I really liked this, I have been asked to learn about and start doing customer journey mapping at work so I wanted a basic overview of what this means - not something technical and complicated. I would have liked to have seen more examples of how journey maps can be constructed and maybe a few case studies would have been helpful but overall this was a nice little starter course.

By Anonymized User on 1/15/2018

Amazing Course. Learnt a lot in relation to how to map a customer journey. Instructor was great and precise to the points.

By Anonymized User on 12/16/2017

The course enlightened me to understand what a Customer Journey Is? The video lectures gave me an insight on Customer Journey which I now understand as it's a new topic for me to focus on within Customer Service.

By Bayu Yunantias on 10/4/2017

It gives a brief introduction into Customer Journey Mapping, to better understand how someone could utilize this skill to create a win-win solution for both business and user, however it addressing more the "why", without really going into the "how".

By Almohannad Alsbeai on 12/11/2016

is not the practical as I expected to be ... supporting the materials with more real-life examples would make the content much better People who prepare this course seems not to have practical expereience

By Ari Virtanen on 8/31/2016

Nice course, but too much new things to swallow in such a short time. Showing the key points intead of dropping for few secs would have helped. I like when lecturer is standing on the screen, but it can't be the only thing. Still need to see visual stuff to learn it better :). It did make me hungry for more, so i'm giving 3,5

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Overall Score : 74 / 100

The Customer: How to Map out their Journey (BITE SIZE)
Visit course on Udemy Write a review
  • Video Duration: icon 30 mins
  • Price: See price on Udemy
  • Provider: icon Udemy
  • Updated: icon December 2021
  • Level: All Levels All Levels
  • Language: icon English
  • Certificate: icon Yes
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