Customer | How to Understand Customer Needs (Udemy.com)
Be guided on understanding the modern customer and how their needs have changed over time
Created by: Learoy Tonight
Produced in 2016
What you will learn
- Recognise how internal service impacts external service
- Define internal and external customers
- Determine factors that create customer value
- Link service to outcome
- Identify needs of internal and external customers
- Develop strategies to support the modern day customer - inclusive of the millennial customer
- Develop strategies to gain an emotional connection with your customer
Quality Score
Content Quality
/
Video Quality
/
Qualified Instructor
/
Course Pace
/
Course Depth & Coverage
/
Overall Score : 88 / 100
Course Description
There is no question about the impact great customer service has on an organisation. How to understand customers needs will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour. We see it often an organisation says theyre customer centric and have a customer strategy to prove it, so why do they provide such a poor customer experience? Looks like a chicken, clucks like a chicken But its not a chicken?! This course will help you understand how your internal processes impact your external service. It gives you tools to determine the factors that create customer value and links your service to outcome. You will also be guided on understanding the modern customer and how their needs have changed over time. That customer experience strategy of yours may just need a little tweaking so that you can truly respond to your customers needs. Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment youre trying to create. Learoy Tonight is a fresh business with interesting and modern ideas about education. Many people take part in creating these courses from subject matter experts, to researchers and designers to ensure you are provided with the best learning experience and the most up to date information. Were excited about education and want to give you the opportunity to be the best you can be. Each course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to understand customer needs. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations. This course is a small section of Customer At Your Service. If you would like to really challenge yourself, join us for the entire journey. What are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.
Who this course is for:
Anyone looking to improve the experience of their customersAnyone with an interest in driving a strong customer focus within their organisationAnyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty toAnyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisationAnyone from a small, medium or large organisation
Who this course is for:
Anyone looking to improve the experience of their customersAnyone with an interest in driving a strong customer focus within their organisationAnyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty toAnyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisationAnyone from a small, medium or large organisation
Instructor Details
- 4.4 Rating
279 Reviews
Learoy Tonight
Learoy believes that an investment in education is an investment in your future business. Learoy has a driving passion for outcomes, business return and creating engaging learning experiences.
Learoy Tonight is essentially bite size learning, it's all about learning that little bit now and implementing those new skills and knowledge in the workplace tomorrow.
Learoy isn't your typical education company. It's a forward-thinking, digital business that's leading the way. We've done the research and we're driving results through education. You'll see.
More courses by Learoy Tonight
Culture | How to Make Team Decisions (2015)
4.2 (276 Reviews)
Provider: Udemy
Time: 18 mins on-demand videoh
$11.99
Culture | How to Manage Team Conflict (2015)
4.2 (268 Reviews)
- Provider: Udemy
- Time: 25 mins on-demand videoh
$11.99
Customer | How to Build a Customer Service Strategy (2016)
4.3 (171 Reviews)
- Provider: Udemy
- Time: 29 mins on-demand videoh
$11.99
Culture | How to Motivate your Team (2015)
4.2 (40 Reviews)
- Provider: Udemy
- Time: 35 mins on-demand videoh
$11.99
More other courses
Unofficial Udemy Student Guide: Courses Free or Dirt Cheap (2019)
4.9 (312 Reviews)
- Provider: Udemy
- Time: 3.5h
$11.99
Professional Advanced Angelic Healing Practitioner Course (2021)
4.9 (310 Reviews)
- Provider: Udemy
- Time: 3h
$11.99
Professional Accredited Earth Angel Course (2021)
4.9 (301 Reviews)
- Provider: Udemy
- Time: 2.5h
$11.99
Cours signe bb tout le vocabulaire autour du bb (2021)
4.9 (198 Reviews)
- Provider: Udemy
- Time: 1 hour on-demand videoh
$11.99
Reviews
- Video Duration:
1 hour on-demand videoh - Price: 11.99 Track Price 11.99 Track Price
- Provider: Udemy
- Year:
2016 - Language:
English - Certificate:
Yes
30-Day Money-Back Guarantee
Udemy Coupon Price Tracker
