The Customer: How to Build Customer Loyalty (BITE SIZE) (Udemy.com)

This short course is very important for sales officers, customer service officers it helps us to create loyal customers and create a sustainable revenue.

It is a realization of what real potential customer advocates could be and also the potential to lose your customers because of the opposition to your actions.

As a customer of various organizations, I have my own expectation about their service, and I do give positive or corrective feedback to them / their managers. I am loyal to many brands but have discontinued some of them. This is the other side of the expectation. Contents are in line with my expectations.

Good one. But 'Section 2. Chapter 6. Keep Customers Keen' chapter is not accessible manually and also this chapter was not played after Chapter 5. Because of it , I could not read it and also the overall progress shows as if I've not completed the course 100%. Fix it please

This course is not only about customer loyalty, but a starting point on how a company should be structured in terms of their marketing, customer support, customer success, public relations and overall customer communication. I'm so glad that I took this course, now companies actions make a lot more sense.

Too generic and simple with no real frameworks or tools to build a loyalty program. Also not enough research and links to scientific papers highlighting the benefits/costs of loyalty programs

"How To Build Customer Loyalty was an informative and thought provoking presentation. The training was valuable and quite an investment... to have for the ages. Thank you. Great Job ! ---LL

To enhance customers loyalty the company has a reward or token for delighted customer. Expert adviser and go for extra mile services will also make customer stay and happy

Not really since my job is not in sales,but found the concept of rewarding customers with a loyalty program beneficial as many stores offer this and the explanation why it is done. Purchasing products generally makes people feel good, and the more they spend or buy they are rewarded. So both the customers and businesses win.

This course is really helpful in knowing and identifying your customers and clients and how to market them for the benefit of your business and the customer loyalty programs underlined, this is how we build customer loyalty and we should understand what measures should be taken to satisfy customers.