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Total Quality Management: Certification (Udemy.com)

Build a TQM system using customer focus, leadership, employee involvement, process management and improvement

4.6
613 reviews

Created by: Robert Chapman

Last updated August 2026

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What you will learn

  • How to deploy a Total Quality Management project
  • How to deploy Total Quality Management in your organization
  • How to deploy the tools and techniques of Total Quality Management successfully
  • How to continually improve your organization
  • How to deploy the TQM principles into your organization
  • How to change the culture of your organization to put quality at the heart of your operations
  • The process to improve your products, services and outputs
  • The approach to embed quality into your processes
  • How to instil and focus on operational excellence
  • Once deployed, TQM will improve your operational performance

How it compares

Against the other 243 rated Udemy courses in Project Management on CourseDuck:

  • Rating4.6 out of 5higher than 68% of them
  • Reviews613#123 of 244 by number of reviews
  • Length5.1 hourslonger than 61% of them
  • Last updatedAugust 2026more recently than 82% of them

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Course Description

Total Quality Management is an approach to the identification, delivery and control of quality within an organization. It is a tried and tested method, highly in demand in today's workforce, which sees a company placing quality at the core of its overall operation strategy. It contains a set of 8 principles and 8 key steps that one must follow in order to successfully deliver quality in compliance with successful quality management. Within this course, you will learn:

- The fundamentals of Quality (what is TQM, Quality, Continuous Improvement etc.)

- The 8 principles of Total Quality Management.

- The 8 steps to deliver Total Quality Management.

- The tools and techniques you can use in a TQM project or as part of your daily activities.

At the end of the course, you will have the knowledge and the confidence to deliver quality in your organization, improving both the quality and performance of your people, procedures and processes. You will positively impact your products and services, improve your customer and client experience and deliver overall change and improvements to your wider operational performance.

Going forward, you will be skilled to deliver plans, strategies and techniques in a range of organizations to lock in operational excellence and sound quality performance throughout.
Read More All Levels All Levels product length iconTime: 5.1h

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Instructor Details

Robert Chapman

I’m Robert Chapman, founder and director of Business Improvement Solutions Ltd, and a Business Improvement and Transformation specialist with more than 13 years of hands-on experience improving processes, solving operational problems and delivering large-scale change.

Throughout my career, I’ve led major improvement and transformation initiatives for global organisations, helping them save millions of dollars, increase productivity, reduce waste, streamline processes and build more effective ways of working.

My experience has taught me that successful improvement is not just about understanding a methodology. It is about knowing how to apply the right tools to real business problems, engage the people involved and turn analysis into measurable, sustainable results.

My expertise covers the full spectrum of Business Improvement and Transformation, including:

Process Improvement and Continuous Improvement

Process Mapping and Process Management

Root Cause Analysis and Problem Solving

Lean Six Sigma

AI and Business Process Automation

Voice of the Customer

Performance Measurement and Reporting

Change, Culture and Global Transformation

My courses are designed to make complex improvement techniques clear, practical and immediately usable. I use real-world examples, structured methods and step-by-step guidance to help you apply what you learn in your own role, team or organisation.

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Reviews

4.6

613 ratings on Udemy

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By saraiva Ivana on 9/25/2026

This course is a fantastic introduction to building a complete TQM system. The lessons on keeping a strong customer focus and improving daily processes are explained so clearly that anyone can follow along.

By Jacob Johnston on 9/23/2026

An incredible learning experience! The instructor explains complex quality assurance tools with crystal clarity. Earning this certification has visibly elevated my professional profile and project management confidence.

By Faustas Urbanavičius on 9/9/2026

The absolute best prep for total quality certification! In-depth coverage of process capability analysis, continuous improvement cycles, and regulatory compliance gives professionals a massive competitive advantage.

By Anna Vassiljeva on 9/8/2026

A game-changing course for process managers! Mastering control charts, continuous feedback loops, and waste reduction strategies provides a complete blueprint for delivering flawless products and services consistently.

By Maja Novak on 9/8/2026

Top-tier certification prep for ambitious professionals! Comprehensive coverage of quality policy design and cross-functional collaboration gives you everything needed to implement high-impact quality standards immediately.

By Ella Kelly on 7/30/2026

A comprehensive Total Quality Management course explaining quality principles, continuous improvement, customer focus, and organizational excellence with practical insights for quality professionals and students

By Troy Santos on 6/27/2026

The course introduces Total Quality Management (TQM) principles and best practices for improving quality and organizational performance. Great for building process improvement, quality management, and continuous improvement skills.

By Navaneethakrishnan Palanisamy on 6/20/2026

I learn some key points of TQM from this course. This course provides essential data to learn. Thank you for your effort and sharing the information.

By Deepak kumar Biswasray on 1/26/2026

As a Quality Engineer, my experience with this course was very positive. It enhanced my practical understanding of Total Quality Management and its application in my daily quality-related work.

By Poonam Wangnoo on 12/26/2025

Excellent. There are only 57 lectures available and course has been shown completed. But it is showing the progress 57 lectures completed out of 60. But lecture 58,59 & 60 not available to get the Udmey Certificate

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Overall Score : 92 / 100

Total Quality Management: Certification
Visit course on Udemy Write a review
  • Video Duration: icon 5.1h
  • Price: $79.99
  • Provider: icon Udemy
  • Updated: icon August 2026
  • Level: All Levels All Levels
  • Language: icon English
  • Certificate: icon Yes
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