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UdemyCommunication SkillsPaid courseAll LevelsCertificate

Certificate in Conflict Management - Fully Accredited (Udemy.com)

Learn conflict management; resolution at workplace/ relationships though mediation, emotional intelligence; much more.

Created by: Prof. Krishna N. Sharma, Ph.D.

Last updated January 2026

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What you will learn

  • Learn step-by-step conflict management and conflict resolution techniques.
  • Learn workplace conflict management.
  • Learn conflict management in personal relations.
  • Learn de-escalation strategies.
  • Learn unique techniques e.g. diplomacy, negotiation, mediation, arbitration, assertiveness, emotional intelligence, and anger management etc.

How it compares

Against the other 392 rated Udemy courses in Communication Skills on CourseDuck:

  • Rating4.3 out of 5higher than 11% of them
  • Reviews115#359 of 393 by number of reviews
  • Length2.4 hourslonger than 58% of them
  • Last updatedJanuary 2026more recently than 57% of them

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Course Description

Enroll in this IAOTH, UK Accredited Professional Certification in Conflict Management course to master essential conflict management skills and strategies for navigating conflict in the workplace effectively. It is a masterclass for conflict management & resolution at workplace (workplace conflict management) and in personal relationships though mediation, emotional intelligence and many other techniques.

Many of our students take this course as a part of their leadership and manager training. Learning this will help you efficiently handle difficult conversations and also get better at even other important areas e.g. Emotional intelligence, relationship building, communication skills, management skills, customer service, teamwork, resilience, assertiveness, company culture, anger management, interpersonal feedback, and negotiation.

In this course, you will learn to identify and understand different conflict styles, including accommodating and compromising approaches, through real-world conflict examples. You will gain insights into the importance of conflict management in organizational behavior and explore proven conflict resolution strategies and techniques. Whether it's managing conflict in an organization or resolving conflict in the workplace, or managing conflict at home, our course equips you with the tools needed for conflict management success. With expert guidance and practical conflict management examples, you'll enhance your conflict resolution skills and foster a more productive and harmonious work environment. Don't miss out on this opportunity to elevate your conflict management prowess.

In this course, you will learn:

  • Introduction to Conflict Management

  • The Nature of Conflict

  • Types of Conflict: Workplace, Home, and Personal

  • Conflict in Management: Organizational Behavior Perspectives

  • Conflict Styles and Handling Styles

  • Definition and Examples of Conflict Management

  • Conflict Management vs. Conflict Resolution

  • The 5 C's of Conflict Management

  • Conflict Management Techniques: A Comprehensive Overview

  • Developing Effective Conflict Management Skills

  • Emotional Intelligence and Listening as Key Skills

  • Leadership and Confidence in Managing Conflict

  • Anger Management in Conflict Situations

  • The 5 Styles of Conflict Resolution

  • Thomas-Kilmann Conflict Model in Conflict Resolution

  • Diplomacy and Mediation as Resolution Techniques

  • Step-by-Step Conflict Resolution Processes

  • Conflict De-escalation Strategies

  • Mindfulness in Conflict Resolution

  • Meditation Techniques for Stress and Anger Management

  • Conflict Management Strategies in the Workplace

  • Conflict Management for Couples and at Home

  • Conflict Management Strategies for Customer Relationship

  • The Impact of Culture on Conflict and Management

  • Conflict Management in the Digital Age

  • Policies and Procedures in Managing Workplace Conflict

This programme is accredited, and this Udemy course is recognized for certification by Virtued Academy International, an autonomous institute, under the Virtued Society, incorporated under the act 21, 1860 of the Government of U.P., India. Validity & Utility of the training is conditionally in conformity with the Constitution of India, and the laws of the land under Article 19 1 G. Virtued Academy International provides continuing education for individuals interested in self-development and students should contact the IAOTH, UK for registration/ accreditation and relevant local authorities for the scope of practice.

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Instructor Details

Prof. Krishna N. Sharma, Ph.D.

Prof. Krishna N. Sharma, the world’s youngest Vice-Chancellor (2017), is a nine-time (9) world record holder as an educator, researcher, and prolific author, with 40+ best-sellers among his 400+ published books.

He is Vice-Chancellor at St. Louis University, Cameroon. He has previously served as Vice-Chancellor at Victoria University, Uganda; and has taught in multiple countries. He has been associated with multiple universities in Africa, Asia, and Europe.

He is 2 times TEDx speaker. As an edupreneur, he has 3,25,000+ enrolments in his courses and the students in his courses are from 196 countries.

As his contribution to pain management, he is the 1st Indian healthcare practitioner to develop a complete school of thought in Manual Therapy - Krishna's Kinetikinetic Manual Therapy (KKMT), which is included in any country's national physiotherapy curriculum. His Manual Therapy Technique (KKMT) has been introduced in Uganda, Cameroon, Sri Lanka, Singapore, Malaysia, Ukrain, Qatar, and Georgia. There are also researches done on KKMT by students and faculties of Sapienza Università di Roma, Italy; Universita di Roma Tor Vergata, Italy; Université de Dschang, Cameroon; St. Louis University, Cameroon; Parul University, India; and K.L.E. University, India.

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Reviews

4.3

115 ratings on Udemy

Select a bar to show only those reviews.Select the bar again to show every rating.

By Marty Ritz on 5/31/2026

Course could use some animation and more images to support visual learning of concepts when read

By Leyana Anderson on 10/15/2024

Having what is being taught on slides would be helpful rather than just narrating. For example, when discussing what is needed for home and personal conflicts, list that on a separate slide with bullet points. ex: * active listening * compromise etc..

By Billie Hartage on 9/15/2024

The course was very informative in equipping students for effective conflict management strategies in the workplace and in everyday relationships. Thank you.

By Shehu Abdus-Salam Aladodo on 7/29/2024

The course has been an eye-opening one for me so far. As an individual who is embarking on the journey to become a Human Resource Manager, this is quite resourceful.

By Mayco Quiroz on 7/26/2024

It is a good match. I manage several teams.

By Rabin Adhikari on 6/9/2024

The course contents are very interesting and effective, but not interactive. The whole presentation sounds like a monologue or news reading. Readers and listeners do not have opportunities to participate and engage with the course materials. This can be done by adding animation, quizzes, yes/no and multiple choice questions to test the readers understanding at the end of each chapter and at the end of the course.

By Werner Naude on 5/31/2024

Yes, being a manager and dealing with multiple cultures and differences in people, conflict is almost unavoidable. This give me a structure to identify and resolve conflict in the work place.

By Thabo Mathews Modisha on 5/17/2024

My biggest challenge is videos are not playing well.

By Olya C on 5/1/2024

Good to learn about different strategies for different settings. Also, useful to know step by step conflict resolution process.

By Agustiar Muslih Hidayat on 4/28/2024

i have understand about nature conflict and types of conflict

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Overall Score : 86 / 100