Skip to content
Write a review
UdemyIT CertificationsPaid courseBeginner levelCertificate

Cisco Certified Support Technician (CCST) IT Support (Udemy.com)

Exam Prep Course: hardware, operating systems, networking essentials, mobile devices, security concepts

4.4
317 reviews

Created by: Marious Kuriata

Last updated October 2025

icon
What you will learn

  • Use Service Desk tools for IT support tickets
  • Identify and troubleshoot key hardware and networking components
  • Assist users with hardware, connectivity, and mobile issues
  • Recognize and address common IT security threats

How it compares

Against the other 848 rated Udemy courses in IT Certifications on CourseDuck:

  • Rating4.4 out of 5higher than 28% of them
  • Reviews317#492 of 849 by number of reviews
  • Length4.3 hoursshorter than 72% of them
  • Last updatedOctober 2025earlier than 57% of them

icon
Course Description

Unlock your potential with my Cisco Certified Support Technician (CCST) IT Support Exam Prep Course! This hands-on course prepares you for the CCST IT Support certification, designed to build the foundational knowledge and skills every entry-level IT support technician needs. Covering essential topics like troubleshooting, hardware management, security, and end-user support, this course focuses on practical, real-world scenarios to make sure you're fully prepared for success. There is also an e-book for you to download covering core exam objectives and definitions.

What You'll Learn:

  • Real-World IT Support Scenarios: Dive into real-life examples through our Jira Service Desk module, where you'll learn by doing—opening tickets, diagnosing issues, and resolving real problems from end-users.

  • Core Hardware Concepts: Get comfortable with essential hardware basics, from BIOS settings to ports and connectors, and experience a unique hands-on approach by exploring realistic purchase decisions and benchmark testing.

  • Networking Essentials: Master the foundations of networking with in-depth sessions on network devices, IP protocols, and connectivity testing tools. Our labs, including a WiFi 7 lab with a Zyxel Access Point, offer practical experience in network diagnostics.

  • Supporting Mobile Devices: Learn how to assist users with mobile device management and application troubleshooting, an essential skill in today’s workplace.

  • Security Awareness: Understand common security threats like malware, password protection, firewalls, and VPNs. The security section includes a remote tools lab to give you experience with devices across different platforms.

This course goes beyond theoretical knowledge, prioritizing hands-on experience to prepare you thoroughly for the CCST IT Support exam. Whether it’s troubleshooting tickets, running diagnostics, or assisting end-users, you’ll gain the skills and confidence needed to excel in your IT support role and earn your certification.

Join now!
Read More Beginner Beginner Level product length iconTime: 4.3h

icon
Udemy Discount

The discount is applied through our link. Open the course from here and Udemy's current promotional price is applied at checkout on most courses, no code to type.

Get the Udemy discount

Some courses are excluded from Udemy's promotions. If the price does not drop, clear your browser cookies and use the button again.

icon
Instructor Details

Marious Kuriata

Hi, my name is Marious. I have been working in IT for 20 years (web design, networking, security, tutoring, management).

My courses/certifications: MCSE, MCSA, MCTS, MCP, Cisco CCNA, CCNP, CCNA Security, CCSP, Zyxel Security Professional,

Postgraduate studies in networking & security. A Master's Degree in Human Resources. 

20 years of experience in IT. This has included designing, troubleshooting and installing networks, Cisco routers, switches, access points and firewalls (ASA Firewalls, Aironet, VLANs, routing protocols RIP, OSPF, EIGRP, BGP, spanning tree, VPNs, Cyberoam, IPS/IDS, Riverbed), Previous experience includes Microsoft systems, IT Manager,  Technical Trainer (Cisco, Comptia, Microsoft) and Private Tutor. 

  CCNA Cisco Certified Network Associate (2009) 

  CCNP Cisco Certified Network Professional (2010) 

  CCNA_SEC Cisco Certified Network Associate Security (2012) 

  CCNA_ASA Cisco ASA Firewalls Specialist: Security and VPNs (2013) 

  CCSP (CCNP Sec) – Cisco Certified Security Specialist (2013) 

  ZCNP ZyXEL Certified Network Professional (2012) 

  MCSE Microsoft Certified Systems Engineer (2011) 

  MCP Microsoft Certified Professional (Windows Server) (2009) 

Read More

icon
More courses by Marious Kuriata

Free

$64.99

$11.99

$64.99

$129.99

$12.99

All courses by Marious Kuriata

icon
More IT Certifications courses

$59.99

$10.99

$10.99

$19.99

$11.99

$19.99

All IT Certifications courses

icon
Reviews

4.4

317 ratings on Udemy

Select a bar to show only those reviews.Select the bar again to show every rating.

Write a review

By Moyahabo Evans Manabalala on 3/11/2026

The course was good, I learn a lot and I am able to take exam.

By Istvan Szabo on 12/15/2025

Great material, nice, easy to understand course. Thank you Marious, really enjoyed.

By Mark Anthony J. Esguerra on 11/25/2025

Newbie here and learn a lot in this course. Well explained. Thank you to Mr. Marious.

By Anonymized User on 10/6/2025

interesting course and well explained with details

By Anonymized User on 9/27/2025

it's helpful to refresh basic of computer

By Chandra Bahadur Biswa on 7/30/2025

cool course learn basic of IT Support

By Antoni Novoa Collado on 6/28/2025

He aprendido muchos conocimientos que no sabia.

By Julian Low on 5/6/2025

As someone who has passed the CCST (IT Support) exam, here is my perspective. This is the hardest of the three CCST exams, for the simple reason that there is no syllabus on Cisco NetAcad to study for (except for a bit on Cisco's troubleshooting methodology), it's largely a test of your experience/intuition. So while I did find this course useful, it is definitely more to refresh/summarise what you already know. If you don't have foundational IT knowledge, I am afraid this course can't help you (the instructor also mentions this at the start of the course) and you should definitely work on that aspect first.

By Owonifuja Sunday Gbenga on 1/28/2025

its good enough for me as a beginner in IT and i so much understand the simplicity of the course

By Gustavo Leon Delgado on 12/24/2024

Definitely a great course with very helpful study resources. This was one of my study resources. I passed my Cisco Certified Support Technician - IT Support certification exam on 12/30/24.

Showing all 10 reviews on CourseDuck

Read all 317 reviews on Udemy

icon
Quality Score

No CourseDuck member has rated this course yet. Taken it? Give each part a thumbs up or down.

Content Quality
/
Video Quality
/
Qualified Instructor
/
Course Pace
/
Course Depth & Coverage
/

Overall Score : 88 / 100

Cisco Certified Support Technician (CCST) IT Support
Visit course on Udemy Write a review
  • Video Duration: icon 4.3h
  • Price: $69.99
  • Provider: icon Udemy
  • Updated: icon October 2025
  • Level: Beginner Beginner
  • Language: icon English
  • Certificate: icon Yes
30-day money-back guarantee on most paid courses

Udemy Coupon Price Tracker

Udemy price history

For any issues or feature requests please email CourseDuck's Co-Founder at mkuhlman12@gmail.com