Conflict Management and Communication Skills (Udemy.com)

I managed a conflict with an associate who was dissatisfied after not receiving a promotion opportunity and became resistant to following directives. I addressed the issue professionally by listening to his concerns, setting clear expectations, and reinforcing accountability while maintaining a respectful working relationship.

While the information provided is great and the instructor is an amazing speaker, this course lacks the professional look that could come from slides (I cannot read the instructor's handwriting on the angled white board) and there is a lack of transition from topic to topic within each section that gives the material a choppy or half-done feel. The slides located within the Resources for each section are also lacking and lack proper citation of sources.

Feel that this only represents conflict management where both parties are offering perspectives and ideas but fails to train for conflict management for absent or unengaged parties. My conflict arises from others failing to have evidence for their ideas. Asking open ended questions like what is recommended does not resolve this conflict because the lack of engagement/challenging of ideas and assumptions is the source of conflict. Asking open ended questions in this case hurts the rapport more than help with the unengaged individual because they feel challenged and are embarrassed that they have no or poor justification for their assumption but refuse to abandon the emotional attachment to an objectively poor idea based on outcome.

Great set of lectures to remind ourselves in a very concentrated form of people phsychology, leader vs manager, emotional intelligence, cultural diversity and many other things. The lecturer is giving great memorable examples along the way. 4 stars as not exactly what i expected, i thought i will learn some new technics while it was all reminder of the good old methods

In a world filled with polarization and the 'know-it-all approach', it is refreshing to take this course. The practical knowledge is delivered through simple, straightforward explanations, making the course engaging and relevant. The everyday situations used to drive the point across are relatable, and Mihai's authentic, empathetic teaching style can create rapport with anyone making the entire learning experience more than worthwhile.

I have just finished the course and I would like to say thank you for all of the information provided. I have been working in design in various companies and after following the leadership part I understand why those places were not the best for me and what was lacking from the people who were leading the teams and managing the people.

I am working in a very international environment. In this context, it becomes essential to master good communication skills as well as conflict management. This course provides all the necessary tools to succeed in that regard, I am fully satisfied! The instructor is very clear and goes straight to the point, in a very efficient way. I will be happy to put all the course content into practice right away. I highly recommend it!

Always a pleasure to learn from Mihai Gafar, a source of wisdom and inspiration. I enjoyed the vulnerability and openness to show up authentically and deliver the course in an empathetic manner, spiced up with real life experiences. I have ended the training with gold takeaways.

I am so grateful for this course! I have learned so much about how to communicate effectively and manage conflicts in both my personal and professional life. This is a must-take course for anyone looking to improve their communication skills.

It's actualy quite eye opening. I enjoy the analogies; I don't come from a business environment, I never had an office job, but there are a lot of tips that could help me in my interpersonal relationships. I've been working in healthcare for the last 5 years, and this course will help me in my relation with patients, but also with other doctors. The state of conflict is almost allways present in my environment; either patients don't agree with your assessments, or colleagues have different knowledge because their learning sources are different. And in healthcare collaboration is key, because no one can know absolutely everything about a subject, no matter how ultra specialized they are. I think that the part about conflict mediation is extremely applicable in my domain, because most patients are in conflict with themselves by not accepting some diagnostics or some treatments, and this course will help me help them ask themselves the right questions in order to choose the right therapeutic path.