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Conflict management: Prevention and resolution. (Udemy.com)

A step-by-step guide for reducing and resolving conflicts in both your personal and professional life.

Created by: TJ Guttormsen

Last updated November 2020

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What you will learn

  • How to become more comfortable with conflict.
  • How to reduce the amount of conflicts you experience.
  • How to resolve conflicts that can't be avoided.
  • Communication skills that will help with both conflict and everyday conversations.
  • The step-by-step conflict resolution structure that professionals use.
  • Setting and maintaining boundaries.
  • Managing your own and others' expectations.
  • How to deal with difficult people.
  • How to communicate non-confrontationally during a conflict.
  • And lots more..

How it compares

Against the other 230 rated Udemy courses in Leadership & Management on CourseDuck:

  • Rating4.6 out of 5higher than 69% of them
  • Reviews404#168 of 231 by number of reviews
  • Length4 hourslonger than 77% of them
  • Last updatedNovember 2020earlier than 86% of them

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Course Description

Would you like to know how to reduce the amount of conflict you experience?

Would you like to know exactly what to do to solve conflicts when they do happen?

Would you like to be more comfortable dealing with conflict and confrontation in a productive way?

This course, filmed in a high-quality studio - and taught by top-rated Udemy instructor TJ Guttormsen who has worked with conflict management since 2004 – will help you with all this and more!


"Fantastic course easily explained and made simple in a highly structured and easy-to-follow format. It opened my eyes to an objective and sensible approach to conflict resolution. Fully recommend this course."

- Paul M Dubal, Udemy student, 5 stars.

"I love the approached used to help us learn how to deal with conflict and the steps to take to work toward a win-win solution. Everyone needs to take this course - for both personal and professional situations!"

- Sara J. Kegley, Udemy student, 5 stars.


Conflict management helps us both at home and at work.

When we know how to properly prevent and solve conflicts, we won't just improve our relationships, productivity, and overall well-being. We will also be able to handle a wide range of challenging situations and conversations both in our private and professional lives.

TJ Guttormsen worked as a conflict mediator from 2004 till 2009, after which he started working as a communications coach.

In the years since, he’s taught conflict management skills to people across the world to help them improve both their professional and personal relationships.

The content in this course has, until now, only been available on his live seminars and personal coaching – which people have paid in the thousands of dollars for.

And it is designed to make anyone able to deal with conflicts in a simple and constructive way.


"Amazing course with a lot [of} valuable content! Very practical, leading you step by step on conflict resolution and with a lot of examples as well for clarification. Videos were short enough to keep you super focused! And the additional resources are super handy to use them when needed!"
- Marina Andrikopoulou, Udemy student, 5 stars.

"This is an excellent course that helped me understand how to resolve conflicts constructively, strengthening relationships."
- Hanna Zbroszczyk, Udemy student, 5 stars.


The step-by-step conflict management method.

It’s important to note that this is not a course about how to “win the conflict”.

The method you’ll learn in this course focuses on solving the current conflict and making sure it doesn’t happen again.

It aims to turn any conflict you experience into a healthy and constructive one, that will help improve your relationship in the future – regardless of who did what in the past.

Using the step-by-step method you’ll learn in this course, you should be able to solve any conflict where both sides want to put the issue behind them. And you’ll also learn lots of communication techniques that will be helpful in all kinds of conversations – not just those about conflicts.

To help you master all of this, the course covers a variety of important topics. Like:

  • Understanding the fundamentals of conflict.

  • How to overcome any fear or discomfort we might feel related to conflicts.

  • What to do to minimize the number of conflicts we have in our lives.

  • Communication techniques that will improve even conflict-free relationships.

  • And a step-by-step structure for both the necessary preparations to successfully solve a conflict, and the conflict resolution conversation itself.

So as you can see, this course aims to be the complete package.

From making sure you’re comfortable with conflict before it happens, to eliminating issues before they become conflicts, to walking you through exactly how to solve conflicts step-by-step when they do happen.

If you're looking for something that will make dealing with conflicts an easy and straight-forward process, this is it.

Sign up now, and become a master of conflict management in no time.


"The early stages of this course go through some fundamentals, then it turns into a super powered practical guidance on conflict management. I’ve purchased a couple of course on this subject but TJ’s course is the best constructed, highest delivery and most practical course currently available on conflict management. A must follow if you are dealing with this issue on a regular basis."

- Aurelie Harrison, Udemy student, 5 stars.

"Very thorough, in the beginning you realize that you still have a lot to learn. A great step by step, presentation well done."
- Hischane Van Blommestein, Udemy student, 5 stars.

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Instructor Details

TJ Guttormsen

TJ Guttormsen has worked with multi-million dollar international businesses, CEOs, award-winning musicians, Olympic athletes and people like you and me for over a decade - helping them improve their communication, social confidence, and performance.

He holds three university degrees in psychology and education and is a multiple-time published author - and here on Udemy, he shares some of his best work to date.

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Reviews

4.6

404 ratings on Udemy

Select a bar to show only those reviews.Select the bar again to show every rating.

By Liliana Romano on 4/16/2024

Really simple to understand, applicable not only professionally but personally. I believe that is how things should be explained in the simple way possible. I felt in a chat not a training and I still learned a few things. Congratulations to the teacher

By Rick Buist on 12/5/2023

Too much self-promotion at the front of the class. There is some good content here, but 4 hours is excessive. It could easily have been reduced to 1-1.5 hours without missing any of the content. Some good advice interspersed with obvious observations and repetition.

By Zachary Bodnar on 9/22/2023

Great content and in depth analysis of the subject. Some small graphics and a longer look at the case study would improve the course. Perhaps even some quiz's or a case study to go through at the end of the section would really solidify this course as top tier. Still 100% recommend taking this course to improve your conflict management skills and communication.

By Krisztián Romek on 9/22/2023

Good parts: I needed to find a complementary course to assertive communication. This one fills the gaps that I needed to fill. I will gladly print out the summarization of conflict resolution steps and put it onto my wall as a cheat sheet until memorized. Bad parts: maybe this is just me but I find the audio quality not so clear. Some software like MS Powerpoint cannot filter out noisy signals without distortion of the voice, while other software do better. Maybe that helps.

By Johanna Kaiser on 3/2/2023

Great insights for managing all kind of conflicts! I had so many "aha" moments in which I recognized patterns of myself or loved Ones. With the tools provided by this course, I am confident to address future conflicts earlier and better and with deeper knowledge how to do it in a non-confrontational way.

By Goitseone Matere on 2/28/2022

Absolutely relevant even though it took me forever. I wish to continue with related courses to enrich my skills and competencies. I would to appraise the lecturer for being so resourceful and looking forward to working with him for further trainings. Thank you Udemy for affording the people this opportunity

By Jaron Moorer on 4/26/2021

This was definitely was a great course that gives you a lot of options in how to resolve conflicts you may be having with others being work or home life. I’ve been trying out some of the techniques and I feel the difference when I’m addressing things that may become a conflict to me in the future.

By Aurelie Harrison on 4/15/2021

The early stages of this course go through some fundamentals, then it turns into a super powered practical guidance on conflict management. I’ve purchased a couple of course on this subject but TJ’s course is the best constructed, highest delivery and most practical. Course currently available on conflict management. A must follow if you are dealing with this issue on a regular basis.

By Melinda Sawyer on 3/28/2021

Conflict resolution can be one of the most difficult subjects. TJ does an admirable job, whether in social relationships or with coworkers. I'm sure many employees wish their boss would take this course. It's actually a course everyone can use.

By Marina Andrikopoulou on 1/11/2021

Amazing course with a lot and valuable content !!! Very practical, leading you step by step on conflict resolution and with a lot of examples as well for clarification. Videos were short enough to keep you super focused!!!! And the additional resources are super handy to use them when needed! Great job TJ!!!!

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Overall Score : 92 / 100