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Conflict Management with Emotional Intelligence (Udemy.com)

Discover ways to develop your interpersonal skills to manage disagreements, difficult situations and interactions

4.4
( 312 Reviews )

Created by: Robin Hills

Produced in 2021

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What you will learn

  • Identify what conflict is about and how people react to conflict.
  • Recognize why some conflict is to be expected and why it is a part of healthy relationships.
  • Contrast the various modes that can be used in conflict resolution.
  • Assess your own mode of conflict and how this helps or hinders you in working with conflict.
  • Explain how emotional responses differentiate from rational responses in conflict.
  • Determine your behavioural preferences around managing and working with time and how they impact upon your flexibility.
  • Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties.
  • Discover how emotional intelligence is used to resolve conflict and build emotional bonds.

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Quality Score

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Overall Score : 88 / 100

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Course Description

Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around. Conflict occurs over money, goods, services, power, possessions, time, and much more.
If something exists and more than one person wants or needs it, there is a potential for conflict to occur.
Conflict occurs all the time - at home, at work, between individuals, in teams, in groups, in tribes and between nations. Where there are people, there is conflict. Somedisagreement and conflictisinevitable as this wherelearning, creativity, andunderstandingoccurs. It is not that conflict occurs that is the issue, it is how it is managed.
This course is aboutproactively workingtogether with othersin ways that will help you tocommunicate more efficientlyas youwork with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.
Negotiating and resolving conflict requires good use ofemotional intelligence - your ability to balance your emotional needs with your thinking. Managing conflict involvesusing skills such as rapport, empathy and listening.
Conflict modes and stylesare reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode / style that you prefer to use in conflict situations. Completing this practical activity will enable you to identify ways to reframe and defuse conflict, creating more productive outcomes and results.
The course, also, covers flexibilityand how you use behavioural preferences around working with time. Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict.
This course is a standalone course for anyone interested in understanding how to manage, work with and resolve conflict. It compliments other courses that exploreemotional intelligencein more depth.
You'll receive all the information that you need and will becoachedusingloads of practical hintsthat you can use straight away.
The course is made up of a series of lectures and containscomprehensive course notes. There are a series of interactive exercises that involve some activity with other people and some reflection.
The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training. It forms part of ouradvanced emotional intelligence courseendorsed by theInstitute of Leadership and Management.
PLEASENOTE-This course isNOTfor you if you are not prepared to work through the exercises that make up a fundamental part of the course.
Conflict cannot be managed justbywatching the video lectures. It requires you to do some reflective thinking, toget some feedback and to discuss your development with others. I'm afraid that you won't get the best from the course unless you are prepared to do this.
There areSEVENpractical activities included within the course that are designed to help you understand conflict management and how you can improve in working with conflict. All of them require you to engage with your team and do some work outside of the course.
This course is beingcontinually refined and updated to ensure it remains current and relevant.
Full grammatically-correct English captions available.
Latest update - November 2021.
Who this course is for:
This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of conflict, the issues involved and ways to resolve conflict effectively.
This course will support anyone who is regularly involved in managing or resolving conflict.
Read More product length iconTime: 3.5h

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Instructor Details

Robin Hills

Hi. I'm Robin Hills. I have the most comprehensive range of on-line courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet. I am not teaching any other types of course as I am a specialist in emotional intelligence and it is the focus of my business.
I am an emotional intelligence coach, trainer and facilitator with over 35 years' business and commercial experience. I provide knowledge and skills that help people understand themselves and others better.
My work takes me into small start-ups through to large corporatemulti-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities.This provides me a practical understanding of how emotional intelligence works and can be applied in the real world, which enables me to keep up to date with relevant issues.

I'm a registered practitioner with the British Psychological Society and sit on the NW committee of the Association for Business Psychology.
My articles and papers on resilience have been published in international books and journals.

My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusi

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Reviews

4.4

312 total reviews

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By Ofre Festus Bisong on 11/22/2020

Yes but the site is slow at loading.

By Sudheer on 11/15/2020

Excellent Course Highly recommended for everyone

By 207394-Vangari Prabhakar on 11/15/2020

It is a good match with my present job situation.

By Deependra Jain on 11/15/2020

I found the learning relevant and refreshing, topics and examples are practical and well rounded. We practice some of these concepts well, however the essence is to continuously improve and apply more in real world conflicts. Over all a great course Kudos

By Veronica Elena Olizon on 11/15/2020

So helpful and insightful. I like the module in understanding toxic situations and the modes of Conflict Management.

By Sasank Jammi on 11/8/2020

The course was very insightful,it could be a bit elaborate.

By Kit Reynolds on 11/8/2020

The course is well paced, thought provoking and easy to follow.

By Mark van Zanden on 11/8/2020

Succinct introduction and practically moving forward quickly. I like the speed of development and the expectation setting right at the front
I was expecting a bit more advanced thinking on how to identify and manage one's own emotion (perhaps it's coming later). The material on what is conflict felt a bit banal (almost like compliance training)

By Vaddepally Vaishnavi on 11/8/2020

The course was really a good match for me and I have learnt the several new concepts related to EI

By Aarohee Sabnani on 11/8/2020

It was good because I learnt the various toxic situations and the way to handel them

By Elizabeth Storr on 11/8/2020

This was my first Udemy course . Iwasn't sure what to expect but found it very interesting and thought provoking. I am aware that I avoid conflict but have learnt more about when this is appropriate and when unhelpful. It has also helped me to consider the persepctive of others in difficult situations.

By Alexander McCalla on 11/8/2020

Content is great but this course needs some serious editing and focus. Break this up into easily consumable bits. the main takeaway from the course shouldn't be the information revealed near the start. The course has unnecessary complexity to it - we don't need to know how the brain works to be better at Conflict Management (and that's coming from someone who loves learning more about how the brain works)

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Conflict Management with Emotional Intelligence
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  • Video Duration: icon 3.5h
  • Price: 11.99 Track Price 11.99 Track Price
  • Provider: icon Udemy
  • Year: icon 2021
  • Language: icon English
  • Certificate: icon Yes
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