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Customer Service & Team Building Training Course (Udemy.com)

Customer Service Training Course : Team Building Training : Customer Experience Management : Customer Relationship

4.3
38 reviews

Created by: Obeng De Lawrence

Last updated November 2018

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What you will learn

  • Significant knowledge and understanding of team building and custumer success through excellent customer service
  • -Fulfilling personal and organisational needs, - the importance of how you do things, - customers buy experience, -How to get repeat business, - identifying and dealing the silent complainer, -How to become the company ambassador The will know - What’s different about good service? - How to put customers first, - what you need, quality, attention to detail, delivering great service, taking responsibility, - remembering good and bad service - Effective customer communications

How it compares

Against the other 51 rated Udemy courses in Customer Service on CourseDuck:

  • Rating4.3 out of 5higher than 7% of them
  • Reviews38#52 of 52 by number of reviews
  • Length0.7 hoursshorter than 90% of them
  • Last updatedNovember 2018earlier than 90% of them

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Course Description

Customer Service Excellence : Team Building Ideas : Customer Service Training For Excellence

Everybody in every organisation:

•Helps customers directly or

•Helps colleagues who serve the paying customer

Your personal benefits of delivering good customer service:  This course is put together with the hope that the following are achieved:


•You’ll get more satisfaction at work

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•Others will be friendly towards you

•

•You’ll have less re-work if you get it right first time

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•You’ll waste less time fire-fighting problems

•

•You’ll have more control of your time and workload

#customerservice #teambuilding #training #customerservicecourse
Read More All Levels All Levels product length iconTime: 42 mins

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Instructor Details

Obeng De Lawrence

Obeng De Lawrence [PHD] is a Medical Scientist, Lecturer by profession, and Educationalist in the UK.

He started International Teachers College [ITC] –London - and has published books including Gold Minds, and How to become an International Teacher- In Demand

PERSONAL PROFILE

Ø PHD with Distinction [SSBR]. Cambridge University Academic - An innovative Lecturer in Mathematics and the Medical Sciences. A self-motivate, conscientious individual who shows commitment and determination in whatever I do.

Ø I have an excellent track record for maintaining a high standard of management portfolios as consultant educationists, through cautious approach to due diligence and rigorous application of knowledge, technical and fundamental analysis.

Ø I am a good communicator with high level of IT skills both practical and theoretical knowledge and would like to bring these performance enhancement skills into this field of work.


EDUCATIONAL QUALIFICATIONS

2024-2025  SSBR - PHD with Distinction Education Management

2022-07 KYC and AML Compliance Certificate – Level 4

2019 Business Intelligent Analyst – Level 4

2007-2010 Institute of Learning -CPD[Mil] – 21936087 SQA – INTERNAL VERIFIER [IV] Assessor –A1, OCR

2004-2005 University of Cambridge Certificate of Enquiry in (Special & Inclusive Education)

Read More

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Reviews

4.3

38 ratings on Udemy

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Write a review

By J Sahay on 5/26/2020

nothing on the team management was covered eventhough this was the part of the topics. Horrible experience

By Boki Olesitse on 3/30/2020

Yes it was a good match. I am learning things that i did not know

By Jill on 10/2/2019

It was good to learn about different levels of customer services and was of reaching and helping clients and customers. It also taught ways of helping and overcoming both difficult and happy customers.

By Aneiscia Esquivias on 6/23/2019

Yes, it is very informative.

By Alisa Griffith on 2/22/2019

Repeat of information gleaned from other customer-service courses.

By Gloria Andy on 1/13/2019

Amazing,above expectation! The course make me know my flaw and how to get back in shape. Thanks so much!

By Kelvin Sichimata on 1/7/2019

its simply helpful

By Emelia on 11/24/2018

This course has been so far a perfect match for what my expectations were.I work in customer services and was looking to enhance my knowledge.I can identify with most of the statements in the lectures.The best I've picked is giving care to customers,going a little mile ahead to exceeding customer expectations,which truly cost anything to the company but means so much to the Customer.A great tip there!!

By Derek Bruce on 11/22/2018

Very well presented. Customer excellence is so important and this will certainly help with team building training. Thanks a lot!

By Alice drey on 11/22/2018

Amazing , above expectation

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Read all 38 reviews on Udemy

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Quality Score

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Overall Score : 86 / 100

Customer Service & Team Building Training Course
Visit course on Udemy Write a review
  • Video Duration: icon 42 mins
  • Price: $19.99
  • Provider: icon Udemy
  • Updated: icon November 2018
  • Level: All Levels All Levels
  • Language: icon English
  • Certificate: icon Yes
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