Effective Business English for Service Staff (Udemy.com)

Your comprehensive guide to more effective English communication - for office administration, retail and hospitality!

( 97 Reviews )

Created by: Jacqueline Seidel

Produced in 2016

What you will learn

organise meetings - send invitations, contact participants, write the agenda and take the Minutes
meet and greet guests to your company, and engage in small talk
understand and use English business jargon - both written and spoken
describe your products and services, and engage in simple sales conversations with potential customers

Quality Score

Content Quality

Video Quality

Qualified Instructor

Course Pace

Course Depth & Coverage

Overall Score : 90 / 100

Course Description

you organise in English-language meetings? Take phone calls from English-speaking clients? Need to send English emails? Attend trade fairs where English is spoken?
And is English your second language?
This course is for non-native English speakers needing frontline skills in:
planning meetingspreparing meeting agendas and writing the minutestaking phone calls and messagesgreeting visitors to the companysending English emails about your company, products or servicestalking to clients or potential customers So if you work in administration or sales, and if you have lower-intermediate or intermediate English language skills then this course is for you!
I'm a professional, qualified and experienced English trainer with over 9 years' experience teaching business English to companies and individuals here in Germany. I base my training on many years' experience working in the public and private sectors in Australia, and believe that learning by doing is the most effective way. In this course you'll listen, watch, read, write and produce your own meeting Invitations, Agendas, Minutes and more! You'll hear phone calls, take messages, write about your products and services. And - you'll have direct contact with me, your teacher, and I'll work with you every step of the way.
By the end of this course you will be a confident and effective communicator in Business English!
Who this course is for:
This Business English course is for non-native English speakers with a pre-intermediate / intermediate level of English.
This course is probably not for advanced speakers of English, as it covers business topics at an intermediate level.
As this course has sections focused on the differences and similarities between German and English-speaking business cultures, it may not be relevant or interesting to learners outside those contexts.

Time: 3h

Instructor Details

Jacqueline Seidel

4.5 Rating
97 Reviews

ENGLISH PROFILE:

I offer two distinct types of courses: for instructional designers and ESL professionals, and for English learners.

For Instructional Designers and ESL Professionals - I want to show you how to build a successful career as a trainer by helping you focus on both the profession and the possibilities generated by implementing instructional design principles and observing best practice business management.

Why? Because I love being a successful business owner, I love being a trainer. And I want to share this passion and enthusiasm with you, help you solve training problems and build a successful career.

For English Learners - capitalise on my 11 years experience training business professionals in effective communication skills, and find out why my clients keep coming back for more!

So, who am I? I'm an Australian business skills and language trainer based in Germany since early 2006, and my professional background is originally in the Australian private and public sectors. I combine this business and policy background with a passion for providing interesting, engaging and enjoyable training programs.

Through my company, O'Connell Advanced Training Solutions, I provide advanced coaching and development in more effective business English communication, delivered through competency-based, customised, indivi