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UdemyCommunication SkillsPaid courseBeginner levelCertificate

Business Skills: Email Etiquette Rules Everyone Should Know (Udemy.com)

Immediately Improve Your Writing Skills, Boost Your Productivity and Avoid Common Errors

4.5
22,618 reviews

Created by: Jacqueline Seidel

Last updated September 2017

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What you will learn

  • save time and reduce communication frustration
  • explain circumstances when sending an email is necessary and / or appropriate
  • identify situations when sending or retrieving emails is not acceptable
  • create an email subject line which accurately describes the message's content
  • consider visual components of an email, in order to enhance comprehension
  • determine who should (and should not) receive copies of emails - in CC or BCC
  • know how to manage situations where an email reaches the wrong people
  • identify and use appropriate tone and level of formality

How it compares

Against the other 392 rated Udemy courses in Communication Skills on CourseDuck:

  • Rating4.5 out of 5higher than 42% of them
  • Reviews22,618#18 of 393 by number of reviews
  • Length1.7 hoursshorter than 57% of them
  • Last updatedSeptember 2017earlier than 97% of them

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Course Description

According to Business Insider, "the average U.S. employee spends about a quarter of his or her time at work combing through the hundreds of emails each employee sends and receives each day ".  

But despite the sheer volume of emails we send and receive, many business professionals do not use email appropriately.  Inappropriate email etiquette can negatively impact on perceptions of professionalism, on efficiency and can increase a company's risk of liability.

This course helps you minimise that risk by coaching you in exceptional email etiquette.  Naturally, that includes a focus on professionalism in the workplace, behaviour, email structure, formatting, spelling, the importance of spelling and grammar, the all-important subject line and much more.

Based on my eleven years' experience training professionals in more effective business communication, this course is your go-to guide to write right, every time.

Join me for video and text lectures, hands-on activities, quizzes and more.  Download handy resources. Get personalised feedback via the Q&A board, share your experiences and contribute to a growing knowledge base created by professionals just like you from all over the world.

Ready to put your best foot forward?  Fantastic.  Looking forward to seeing you in the course.
Read More Beginner Beginner Level product length iconTime: 1.7h

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Instructor Details

Jacqueline Seidel

ENGLISH PROFILE:

I offer two distinct types of courses: for instructional designers and ESL professionals, and for English learners.

For Instructional Designers and ESL Professionals - I want to show you how to build a successful career as a trainer by helping you focus on both the profession and the possibilities generated by implementing instructional design principles and observing best practice business management. 

Why? Because I love being a successful business owner, I love being a trainer. And I want to share this passion and enthusiasm with you, help you solve training problems and build a successful career.

For English Learners - capitalise on my 11 years’ experience training business professionals in effective communication skills, and find out why my clients keep coming back for more!

So, who am I? I'm an Australian business skills and language trainer based in Germany since early 2006, and my professional background is originally in the Australian private and public sectors. I combine this business and policy background with a passion for providing interesting, engaging and enjoyable training programs.

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Reviews

4.5

22,618 ratings on Udemy

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Write a review

By Ashcroft Terminal Training on 8/7/2026

I'm new to the email world. This course gave me a good roadmap to writing and reviewing emails. I feel confident that I can write and send professional looking emails.

By Tinus Rossouw on 6/30/2026

I'm learning such a lot on email etiquette at work, and approaching it professionally. Thank you very much for the course content and structure.

By Caile Kendel on 6/27/2026

course talks a fair bit on proof reading emails, it seems proof reading wasn't done on this course as it contains many grammatical/spelling errors within the course + tests.

By Udhayakumar T on 3/12/2026

This is a very helpful message. I'll certainly be practicing these tips to improve my email composition. Thank you for sharing this tips. I plan to apply them to improve my communication style.

By Mohapi Malesa on 3/12/2026

I enjoyed taking the course because it helped me learn more about writting professional emails and communicate better.

By Hong Van on 3/10/2026

I just starting the course but really feel that the trainer is putting not only her experience but her heart, her good attitude and enthusiasm into the course. All the best wishes for you! :)

By Kimberly Jo Sandoval on 3/6/2026

She is very informative and I feel I will use this knowledge in the future. I currently use most of it now. So this is a great refresher.

By Margarita Gonzales on 12/28/2025

I do tend to type the subject line in all caps to get the attention of my manager, which I did not realize this was not appropriate to do. Sometimes I do change the topic away from the subject line.

By Irene Enriquez on 12/10/2025

This training is valuable, and I learned many things about email etiquette that can be applied to our day to day work in the office.

By Anonymized User on 11/13/2025

This was well-informative as the company's I worked for here in the U.S. did things differently. Thank you so much for sharing this.

By Tushar Jaywant Yannawar on 11/15/2020

nice explanation about email.

By Pavlina Kovtsun on 11/8/2020

Nice refresher for business email etiquette. So important to be professional when communicating over email daily with a broad audience.

Showing 12 of 295 reviews

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Overall Score : 90 / 100

Business Skills: Email Etiquette Rules Everyone Should Know
Visit course on Udemy Write a review
  • Video Duration: icon 1.7h
  • Price: $12.99
  • Provider: icon Udemy
  • Updated: icon September 2017
  • Level: Beginner Beginner
  • Language: icon English
  • Certificate: icon Yes
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