Business Skills: Email Etiquette Rules Everyone Should Know (Udemy.com)

Immediately Improve Your Writing Skills, Boost Your Productivity and Avoid Common Errors

Created by: Jacqueline Seidel

Produced in 2017

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What you will learn

  • save time and reduce communication frustration
  • explain circumstances when sending an email is necessary and / or appropriate
  • identify situations when sending or retrieving emails is not acceptable
  • create an email subject line which accurately describes the message's content
  • consider visual components of an email, in order to enhance comprehension
  • determine who should (and should not) receive copies of emails - in CC or BCC
  • know how to manage situations where an email reaches the wrong people
  • identify and use appropriate tone and level of formality

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Quality Score

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Overall Score : 90 / 100

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Course Description

According to Business Insider, "the average U.
S. employee spends about a quarter of his or her time at work combing through the hundreds of emails each employee sends and receives each day ".

But despite the sheer volume of emails we send and receive, many business professionals do not use email appropriately. Inappropriate email etiquette can negatively impact on perceptions of professionalism, on efficiency and can increase a company's risk of liability.

This course helps you minimise that risk by coaching you in exceptional email etiquette. Naturally, that includes a focus on professionalism in the workplace, behaviour, email structure, formatting, spelling, the importance of spelling and grammar, the all-important subject line and much more.

Based on my eleven years' experience training professionals in more effective business communication, this course is your go-to guide to write right, every time.

Join me for video and text lectures, hands-on activities, quizzes and more. Download handy resources. Get personalised feedback via the Q&A board, share your experiences and contribute to a growing knowledge base created by professionals just like you from all over the world.

Ready to put your best foot forward? Fantastic. Looking forward to seeing you in the course.
Who this course is for:
This course is for all business professionals who want to be more confident and effective when they write to their clients and coworkers.

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Instructor Details

Jacqueline Seidel

ENGLISH PROFILE:

I offer two distinct types of courses: for instructional designers and ESL professionals, and for English learners.

For Instructional Designers and ESL Professionals - I want to show you how to build a successful career as a trainer by helping you focus on both the profession and the possibilities generated by implementing instructional design principles and observing best practice business management.

Why? Because I love being a successful business owner, I love being a trainer. And I want to share this passion and enthusiasm with you, help you solve training problems and build a successful career.

For English Learners - capitalise on my 11 years experience training business professionals in effective communication skills, and find out why my clients keep coming back for more!

So, who am I? I'm an Australian business skills and language trainer based in Germany since early 2006, and my professional background is originally in the Australian private and public sectors. I combine this business and policy background with a passion for providing interesting, engaging and enjoyable training programs.

Through my company, O'Connell Advanced Training Solutions, I provide advanced coaching and development in more effective business English communication, delivered through competency-based, customised, indivi

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Reviews

4.5

285 total reviews

5 star 4 star 3 star 2 star 1 star
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By Tushar Jaywant Yannawar on 11/15/2020

nice explanation about email.

By Pavlina Kovtsun on 11/8/2020

Nice refresher for business email etiquette. So important to be professional when communicating over email daily with a broad audience.

By Bablesh Rajpoot on 11/1/2020

Etiquette makes people comfortable and at ease, it shows that we value and respect others. Etiquette promotes kindness, consideration, and humility. Etiquette gives us the confidence to deal with different situations in life, it gives us life skills.

By Thomas C Slape on 10/27/2020

This course so far is a good match for me as I am trying to improve how I write and use emails on a daily basis in the course of my work and with the work I do with my clients.

By Amanda Whelan on 10/25/2020

This course has been well organized and the presentation is efficient

By Karabo Modimakwane on 10/16/2020

I need to be more professional when communicating with a work email.

By Vetia Perkins on 10/14/2020

Excellent course.

By Rose Anne P Simbolas on 10/5/2020

great

By Sebabatso Lemaoana on 9/27/2020

The course was was informative,also highlight things we tend to overlook.It really helped me to see the importance of etiquette email writing that its only about your response but also about the brand as emails are public.To make sure that when you write emails on behalf of a brand to pay attention to detail, Thank you

By Obsidian foresty on 9/27/2020

I learn about etiquette to write/ reply massage in the email.
Subject line, content , spell name and signature is important point.
Black text, standard font, standard formatting is used in Business Email.

By Patricia Mmakola on 9/24/2020

Thank you for a valuable course.I have learned a lot which I will transfer my knowledge of understanding to my teammates.

By Vaibhav Tayde on 9/23/2020

It's was awesome to learn this things