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Emotional Intelligence Training: EI in the Workplace (Udemy.com)

Emotional Intelligence Training. Emotional Intelligence in the Workplace. Emotional Intelligence Course, Ability EI

4.5
5,329 reviews

Created by: Ermin Dedic

Last updated August 2025

Our take

Based on the ratings of 5,329 students, a sample of their written reviews and the syllabus, as the course stood in August 2025. No course pays to be reviewed.

This is a short, presentation-style course on emotional intelligence in the workplace, taught by Ermin Dedic, who trained in psychology and leans toward data. It runs 1.7 hours across 28 lectures and six sections. The focus is Ability EI, one of three ways EI gets defined and measured. The syllabus then moves through job performance, emotional labor, emotional exhaustion, work-life balance and leadership. It is aimed at managers and ordinary employees, with no prerequisites beyond an open mind. It reads more like a condensed research overview than a coaching session.

Most of the 5,329 ratings are positive. About 2,360 are five stars and about 1,950 are four. Happy reviewers call it practical and easy to apply, and a custodian supervisor said it gave tools for team communication. Complaints cluster around delivery. Lower-star reviewers call it dry, abstract and heavy on graphs and technical vocabulary, with too few real-life examples. A few wanted more interactive material than presentations. One reviewer also objected to a quiz answer and a line about ending conversations that seemed at odds with EI.

The teaching gets a split verdict: some find the examples clear, others find the delivery flat. The course was last updated in August 2025, so it is fairly current, though the topic does not date quickly. With 17,871 students and a short runtime, it works as a low-commitment starting point. Anyone after skills practice or scripts should look elsewhere. Anyone who wants the research behind EI at work in under two hours will probably be satisfied.

Best forManagers and employees who want a quick, idea-first intro to EI at work and don't mind slides over role-play.
Skip it ifYou want role-play, real-life scripts or a lively on-camera coach, not slides and research findings.

Pros

  • Short at 1.7 hours across 28 lectures, so it fits into a couple of evenings
  • Reviewers say the workplace examples are easy to apply, including a custodian supervisor
  • Covers EI models, emotional labor, emotional exhaustion and leadership
  • Quizzes, two assignments and a self-check activity let learners test their own answers

Cons

  • Presentation-only delivery, and several reviewers found it dry or hard to stay engaged with
  • Heavy on graphs and technical terms, which some reviewers found abstract or confusing
  • Lower-star reviewers wanted more real-life examples and tips for building their own EI
The course has a lot of valuable content, it puts down to earth how to apply EI in the workplace.
Anonymized User, a student

Pitched at all levels, and that holds: no background needed, though the research terms can feel abstract to some.

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What you will learn

  • Be able to discern the 3 constructs of EI
  • Be able to explain how job context moderates (changes) the relationship between EI and Job Performance
  • Be able to explain the types of emotional labor and their impact job performance
  • Understand when emotional exhaustion results in poor job performance and when it doesn't
  • Understand the overall influence of emotional intelligence on job performance
  • Explain how work-life balance impacts job performance
  • Explain what impact EI has on leader-member exchange
  • Be able to utilize day-to-day behaviors that integrate EI principles and help you be a better leader
  • Understand how self-regulation and emotional expression contribute to leadership
  • Understand the impact of empathy on leadership, and what barriers may make it difficult to utilize
  • Practice the various aspects of Ability EI

Course content

6 sections · 28 lectures · 1.7 hours of video 3 quizzes, 2 assignments, 5 articles

  1. 1Introduction to EI 3 free previews7 lectures · 1 quiz · 15 min
  2. 2EI and Job Performance 1 free preview7 lectures · 1 quiz · 24 min
  3. 3EI And Leadership6 lectures · 3 quizzes · 22 min
  4. 4What else?4 lectures · 19 min
  5. 5Conclusions3 lectures · 21 min
  6. 6Bonus1 lecture

Who it is for

The instructor says it suits

  • Managers who want to understand how emotional intelligence can be properly utilized in the workplace.
  • Employees who want to understand the benefits of emotional intelligence in the workplace

What you need before you start

  • Just an open mind.

How it compares

Against the other 230 rated Udemy courses in Leadership & Management on CourseDuck:

  • Rating4.5 out of 5higher than 42% of them
  • Reviews5,329#48 of 231 by number of reviews
  • Length1.7 hoursshorter than 57% of them
  • Last updatedAugust 2025more recently than 50% of them

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Course Description

Welcome to 'Emotional Intelligence Training: Emotional Intelligence in the Workplace'. My emotional intelligence course is specially geared to understanding emotional intelligence in the workplace. There will be plenty of opportunities for you to practice your EI skills.

The focus is on Ability EI, which is one construct of Emotional Intelligence, or in other words, it is one way to think of/and measure EI. Please watch the whole introductory section of this course so you can appreciate the different ways that EI is/can be measured, and so you can also appreciate why I chose to focus on Ability EI.

The goal of the course is to help organizations increase their sales, workplace mental health, and reduce stress by understanding, developing, and applying emotional intelligence!

The concept of Emotional Intelligence became popularized in 1995 when Daniel Goleman wrote a book titled 'Emotional Intelligence: Why It Can Matter More Than IQ'. Since then, organizations have attempted to apply EI principles to improve organizational outcomes.

We look at how emotional intelligence can increase job performance and leadership ability, and offer practical advice and tips on how to develop and use it. Quizzes and assignments test your understanding of the material.

The course is designed to be concise, have short lessons, and present the information directly. Your time is valuable, and I want to jam in as much relevant information as possible in the least amount of time. Therefore, I hope you choose my course for your emotional intelligence training.

Questions and Discussions are encouraged in the Q&A.

There is no risk as Udemy offers a 30-day money-back guarantee!

Enroll today! 'Emotional Intelligence Training: Emotional Intelligence in the Workplace' will transform your workforce into a more efficient and understanding group.

Read More All Levels All Levels product length iconTime: 1.7h

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Instructor Details

Ermin Dedic

I have a passion for anything data, whether it is applying statistical methods to data more generally, or utilizing a data-driven approach in the Healthcare or Finance/Banking industries.

I studied Psychology for 6-years, including 2 years of Graduate school, where I was training to be a Child/School Psychologist. I was fortunate enough to have the opportunity to experience a blend of course work and clinical work but also recognize some of the problems facing the mental health system and graduate school system. While I am very interested in finding a solution for the latter, this is a long-term goal.

I did ultimately decide to voluntarily leave the Grad program, it was via academics that I fell in love with statistics and statistical software like SPSS/SAS.

Furthermore, it was my Graduate school experience that not only solidified my interest in teaching, it's where I received a lot of positive feedback on my ability to break down complex topics.

I enjoy receiving messages from students who have passed exams, obtained interviews, or gained employment, from taking one of my courses.

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Para meus alunos de língua portuguesa ...

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Reviews

4.5

5,329 ratings on Udemy

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By Vikash Tiwari on 5/20/2026

This course was very informative and practical. It helped me better understand emotional intelligence in the workplace, including empathy, emotional awareness, conflict resolution, and communication. The examples and activities made the concepts easy to understand and apply in real work situations. Overall, it was a good match for me and improved my understanding of workplace relationships and emotional intelligence.

By Udemy User on 3/24/2025

5 stars This course offers clear and practical insights into emotional intelligence in the workplace. The first concept helped me reflect on my own emotional responses and how they affect my professional behavior. I appreciate how the instructor breaks down complex ideas into simple, relatable examples. The pace is great, and the content feels immediately applicable. I’m looking forward to completing the rest of the course.

By Anonymized User on 1/31/2025

This course shares really interesting ideas about emotional intelligence and makes you reflect on how important it is in everyday life and in the workplace, especially when working in teams. It’s a great starting point that sparks curiosity and encourages you to keep learning more about the topic. The content is engaging, easy to follow, and definitely leaves you wanting to dive deeper. Highly recommended for anyone looking to explore emotional intelligence.

By Jill Lawrence on 10/15/2024

Breaking down the EI models and helping explain the differences was helpful. The activity was interesting and I didn't always have the same answers, but good to understand what appropriate answers might be. And finally, offering guidance that you can't change who a person is, but you can offer insight as a means to educate.

By Michelle Erickson on 1/5/2023

This course was an alright starting point to provide an elementary understanding of EI and a few good points were made; however, in contrast to previous introductory courses I have taken on this topic I did not find it all that informative/found the content a little dry. I was a bit surprised at how highly rated this is overall, and that rating is what was used to select this course.

By Nirajkumar jaiswar on 1/16/2022

By this course i got to understand apart from having good communication skills it is also important for us to have a good Emotional Intelligence because it makes us more understanding about the others situation and their problems,it also teaches us about negotitaion

By Christopher James Brant on 11/5/2021

The course was really great, informative, and instructive. EI seems to be overlooked at times and can have a much more profound impact on a workplace than people realize. I recommend this course to everyone whether you are a manager or report.

By Rose Anne P Simbolas on 11/22/2020

good

By Denise Washington on 11/8/2020

This course is a very good match for me.

By Joe Szynal on 11/8/2020

The subject of human behavior at the workplace fascinates me and this course applied it to leadership traits which was very informative.

By Octavio Macias on 11/1/2020

nA

By Paula Thornton on 10/13/2020

its okay - interesting matter

Showing 12 of 121 reviews

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Quality Score

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Overall Score : 90 / 100

Emotional Intelligence Training: EI in the Workplace
Visit course on Udemy Write a review
  • Video Duration: icon 1.7h
  • Price: See price on Udemy
  • Provider: icon Udemy
  • Updated: icon August 2025
  • Level: All Levels All Levels
  • Language: icon English
  • Certificate: icon Yes
  • Lectures:28 in 6 sections
  • Practice:3 quizzes
  • Students:17,900
  • Subtitles:4 languages
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