Manager's Guide to Difficult Conversations (Udemy.com)

I have read the book about having difficult conversations three times with three different companies. I really enjoyed this workshop and was especially grateful for the downloads for all the pertinent information. Most people are not having difficult conversations every day so I'm grateful for the "cheat sheets" that can be reviewed when it's necessary to have a difficult conversation.

Course was good on a technical level, both speakers are speaking clearly and are slowly. The content does not go to deep into matters, which might be the inevtiable result of condensing this topic to 90 minutes. I personally hoped for a little more detail. The exercises/resources are in most cases verbatim transcripts of what has been said (or vice versa). Especially the example scenarios left me hanging on how to start the conversation at all (e.g. the colleague not adhering to the company hygiene standards or the 'fire a friend' scenario). All in all: Good summary of the "usual tags" in this area, presented very well, but staying at a kind of "bird's eye view".

All points were covered well, just one point on sandwiching negative feedback between positive things, somewhere I read this reduces effectiveness so this should be avoided. this makes us look as if we are not truthful sometimes is saying things that needs to be addressed. So may be this point should be elaborated in this course.

Content needs to be updated to reflect handling difficult conversations in the Remote-only environments, as most of the Timing and Location decisions cannot apply from this course to the remote-only companies. The content, although insightful, is not presented in an engaging way to the student and feels very much like being read from the screen by the presenters.

Most of the points discussed and explained are very relevant. The course gives a fair idea of situations that might arise in such interactions. It does give us tools to use in different situations, though you never know what the other person's reaction could be in any such interaction. So, one should always be ready for any kind of situation.

This was a good experience, and provided helpful verbiage and situations to consider. Would find it helpful if it had more information relating to employment termination and handling that particular discussion in greater detail (more verbiage, more do's and dont's, etc.). This would be helpful for my staff members as well. Thank you.

Manejan los temas con mucha claridad y son muy buenos oradores, me hubiese gustado que los recursos fuesen mas atractivos ya que parecen archivos planos y se hacen en mi opinión poco atractivos para leerlos de nuevo. Por ultimo me hubiese gustado tener posibilidad de que estuviese en español

Overall it was a good course and the presentation style was good, effective and easy to digest. It was missing real world examples though - it felt too theory-based and would have benefited from bringing that theory into everyday life with role-plays so you could see how the theory was used in a real life scenario. Some good material nonetheless and very useful skills to practise.

Great insight to the importance of getting those difficult conversations right. Through being authentic and well prepared you're guided in gaining perspective that’s helpful, rather than looking back in hindsight at what you should have or would have done better! There is a basis for growing emotional intelligence here, including tips which some employers and employees may not have previously considered. Clear support PDF material accompanies the videos, with key points for ease of reference. Expertly presented by Joeel and Natalie using some relatable examples that are easy to follow.

This course is designed to strengthen your skills as a leader. If you struggle with having difficult conversations with your employees, this course is a great resource to utilize. The course helps you become a stronger leader and a better communicator with your employees. The material covers a variety of strategies dealing with different circumstances. Not only does the course provide you with videos, you receive visual aides and downloadable material to enhance your leaning experience.