Master Course in Service Marketing and Product Marketing 2.0 (Udemy.com)
Service Marketing, Marketing fundamentals, Digital Marketing, Service Industry, Marketing Strategy, Product Marketing
Created by: Dr. José Prabhu J
Last updated July 2025
What you will learn
- Understand the fundamental concepts and principles of service marketing.
- Recognize the unique characteristics and challenges of marketing intangible services.
- Analyze consumer decision-making processes and their impact on service consumption.
- Identify factors influencing customer perceptions, attitudes, and loyalty in service contexts.
- Develop effective service marketing strategies aligned with organizational goals.
- Formulate segmentation, targeting, and positioning strategies for service offerings.
- Comprehend the extended marketing mix for services, including people, processes, and physical evidence.
- Apply the 7Ps framework to design and manage service experiences that meet customer needs.
- Create comprehensive service marketing plans with clear objectives and tactics.
- Execute service marketing campaigns, measure performance, and adapt strategies as needed.
How it compares
Against the other 173 rated Udemy courses in Marketing on CourseDuck:
- Rating4.6 out of 5higher than 76% of them
- Reviews341#77 of 174 by number of reviews
- Length28.2 hourslonger than 97% of them
- Last updatedJuly 2025more recently than 50% of them
Course Description
Master Course in Service Marketing and Product Marketing 2.0: Elevate Your Skills and Strategies
In an ever-evolving business landscape, service marketing has become an indispensable tool for companies striving to gain a competitive edge. With the advent of the digital age, traditional marketing methods have undergone a radical transformation, and this necessitates a fresh perspective on how we market services. Introducing the Master Course in Service Marketing 2.0 - a comprehensive program designed to equip you with the latest skills and strategies needed to excel in the dynamic world of service marketing.
Why Service Marketing Matters in 2.0
Before delving into the details of the Master Course, let's take a moment to understand why service marketing has never been more critical than it is today. In the age of technology and information, services have become the lifeblood of the global economy. From healthcare and finance to hospitality and technology, almost every industry is service-oriented. Consequently, the ability to effectively market services is paramount for business success.
Here are some key reasons why Service Marketing 2.0 is a game-changer:
1. Digital Transformation: The digital revolution has reshaped consumer behavior and expectations. Service providers must adapt to the digital landscape to reach and engage with their customers effectively.
2. Customer Experience: In a service-driven world, customer experience is everything. Providing exceptional experiences is not just a competitive advantage but a prerequisite for business survival.
3. Data-Driven Insights: Big data and analytics have empowered marketers to gain deep insights into customer preferences and behavior. Service Marketing 2.0 leverages data-driven strategies to create personalized and effective marketing campaigns.
4. Globalization: In an interconnected world, services are often offered on a global scale. Marketers must understand how to tailor their services to diverse cultures and markets.
5. Sustainability: Ethical and sustainable practices have gained prominence. Service Marketing 2.0 explores how sustainability can be integrated into marketing strategies to resonate with eco-conscious consumers.
In a world where services have taken center stage, mastering the art of service marketing is not just a choice; it's a necessity. The Master Course in Service Marketing 2.0 offers an unparalleled opportunity to gain the knowledge, skills, and strategies needed to excel in this ever-evolving field. Embrace the digital era, harness data-driven insights, and create exceptional customer experiences - all through our comprehensive and dynamic course.
Don't miss your chance to be at the forefront of Service Marketing 2.0. Enroll today and transform your career!
In this master course, I would like to teach the major topics: (More topics updating )
Introduction to Service Marketing
Consumer Behavior in Service Marketing
Service Marketing Strategy
Service Marketing Mix (7Ps)
Service Marketing Planning and Implementation
Contemporary Issues in Service Marketing
Sales forecasting in sales management
Machine learning & Sales Forecasting
Sales and distribution management
Types of marketing management , marketing functions, and marketing stages
International marketing
How to become a marketing director
Marketing research types and Methods
Entrepreneurial market research and marketing strategy
Marketing psychology theories, practices, colors and social media
Fundamentals and Strategies of Network Marketing
SEO, PPC and SEM
Sales Funnels and Landing Pages
Web Marketing Tools and Technologies
Account Based Marketing (AMB) Strategies
Cost-Per-Action (CPA) Marketing, Video & News Letter Marketing
Video marketing strategies for your service and product sales
Remote (Online) Sales and Steps
Agile Marketing
Develop the sales plan
Service Marketing Innovation and Marketing Campaigns
Marketing Channels and Techniques
CRM (Customer Relationship) in Marketing
Understanding Consumer Behavior: The Key to Successful Marketing
Marketing and Branding
Mastering Geotargeted Advertising and Social Media Strategies for Local Impact
Integrated Sales Management Strategies
Media Advertising Planning
How to become a marketing manager, marketing expert and analyst
Brand Equity Fundamentals for your products and Services
Analyzing Competitors and Positioning
PART II Updated Lectures : Master Course in Service Marketing 2.0 (More lectures updating now !)
Digital Transformation in Service Marketing
Service Innovation and Design Thinking
Service Customization and Personalization
Service Quality and Excellence
Co-Creation of Value in Services
Building Service Brand Identity
Digital Customer Journey Mapping in Services
Managing Online Service Communities
Service Marketing Analytics
Artificial Intelligence in Service Marketing
Managing Customer Experience (CX)
Omni-Channel Service Delivery
Crisis Management in Service Marketing
Pricing Strategies for Services
Service Ecosystem Management
Ethical Considerations in Service Marketing
Globalization and Cross-Cultural Service Marketing
Service Marketing in B2B Environments
Sustainability in Service Marketing
Mobile Marketing in Services
Loyalty Programs and Retention Strategies
The Role of Word-of-Mouth and Referrals in Service Marketing
Understanding the Sales Technology and Sales Automation Process
The Significance of Personal Branding in Sales and Marketing
Elevating Sales Leadership: Inspiring and Managing High-Performing Teams
CRM in customer segmenting and targeting
Understanding the Sales Technology and Sales Automation Process
The Significance of Personal Branding in Sales and Marketing
Elevating Sales Leadership: Inspiring and Managing High-Performing Teams
Understanding Service Business Strategy
Measuring Customer Satisfaction in Services
Instructor Details
- 4.6 Rating
341 Reviews
Dr. José Prabhu J
Achievements on Udemy : (UDEMY TOP BUSINESS BEST SELLER & FULL TIME UDEMY INSTRUCTOR)
[1] Enrolled over 678,000 students from 216 countries & 54+ Udemy Business (UFB) Courses for Business Subscription.
[2] Delivered a staggering 4.24 million course enrollments, with 24,521,724 minutes taught Including UFB Courses (Upto Sep' 2026).
[3] Offered a diverse array of 290+ courses, covering Business, General Management, Leadership, IT, Software and Systems, Psychology, Education, and Media Studies.
Credentials and Qualifications of Dr. José:
Dr. José's extensive qualifications showcase his dedication to various fields:
[1] Earned a Ph.D. in Entrepreneurship & Business Management in 2019, contributing to the understanding of business dynamics.
[2] Holds an M.Phil. in Business & General Management, establishing a solid foundation in comprehensive management knowledge.
[3] Completed a Masters in Financial Markets in 2015, demonstrating expertise in financial systems.
[4] Acquired a Masters in Information Technology in 2013, equipping him with technological proficiency.
[5] Achieved a Masters in Human Resource Management (MBA) in 2011, highlighting organizational skills.
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Reviews
By Vaishnavi Manik Salgar on 5/16/2026
The course was exceptional, exceeding my expectations with its practical insights and clear delivery. It was a perfect match for my learning goals, providing valuable skills I can apply immediately.
By Anonymized User on 5/21/2025
its very informative and knowledgeable
By Rithika P Harish on 5/18/2025
Extremely satisfied with the concept presentation
By Prathyush n on 4/1/2025
yes it was good,got knowledgeable insights about service marketing..
By Ruchi Tomar on 3/15/2025
i liked the course alot, it help me alot in the future
By Anonymized User on 10/12/2024
Yes, it is a good match for me. Gave me a clear idea of the factors involved in service marketing and the guidelines to help provide a better service for our customers.
By Anonymized User on 9/13/2024
The course enabled to understand service marketing in detail.
By Emily Ong Sio Lay on 3/5/2024
Yes, cos everyone should know that it is important to market their services.
By Bismark Mawuli Ketor on 11/21/2023
Its really taking up this course because it has taught me the contemporary issues in the service market and how to become a marketing manager to who delivers upto customer expectations
By Bede Uche Nwankwo on 10/7/2023
I was been dealing with Tangible product for sometime now. Taking this Course is an upgrade to what I already know.
Quality Score
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Overall Score : 92 / 100












