Skip to content
UdemyMarketingPaid courseAll LevelsCertificate

Master Course in Service Marketing and Product Marketing 2.0 (Udemy.com)

Service Marketing, Marketing fundamentals, Digital Marketing, Service Industry, Marketing Strategy, Product Marketing

Created by: Dr. José Prabhu J

Last updated July 2025

icon
What you will learn

  • Understand the fundamental concepts and principles of service marketing.
  • Recognize the unique characteristics and challenges of marketing intangible services.
  • Analyze consumer decision-making processes and their impact on service consumption.
  • Identify factors influencing customer perceptions, attitudes, and loyalty in service contexts.
  • Develop effective service marketing strategies aligned with organizational goals.
  • Formulate segmentation, targeting, and positioning strategies for service offerings.
  • Comprehend the extended marketing mix for services, including people, processes, and physical evidence.
  • Apply the 7Ps framework to design and manage service experiences that meet customer needs.
  • Create comprehensive service marketing plans with clear objectives and tactics.
  • Execute service marketing campaigns, measure performance, and adapt strategies as needed.

How it compares

Against the other 173 rated Udemy courses in Marketing on CourseDuck:

  • Rating4.6 out of 5higher than 76% of them
  • Reviews341#77 of 174 by number of reviews
  • Length28.2 hourslonger than 97% of them
  • Last updatedJuly 2025more recently than 50% of them

icon
Course Description

Master Course in Service Marketing and Product Marketing 2.0: Elevate Your Skills and Strategies

In an ever-evolving business landscape, service marketing has become an indispensable tool for companies striving to gain a competitive edge. With the advent of the digital age, traditional marketing methods have undergone a radical transformation, and this necessitates a fresh perspective on how we market services. Introducing the Master Course in Service Marketing 2.0 - a comprehensive program designed to equip you with the latest skills and strategies needed to excel in the dynamic world of service marketing.

Why Service Marketing Matters in 2.0

Before delving into the details of the Master Course, let's take a moment to understand why service marketing has never been more critical than it is today. In the age of technology and information, services have become the lifeblood of the global economy. From healthcare and finance to hospitality and technology, almost every industry is service-oriented. Consequently, the ability to effectively market services is paramount for business success.

Here are some key reasons why Service Marketing 2.0 is a game-changer:

1. Digital Transformation: The digital revolution has reshaped consumer behavior and expectations. Service providers must adapt to the digital landscape to reach and engage with their customers effectively.

2. Customer Experience: In a service-driven world, customer experience is everything. Providing exceptional experiences is not just a competitive advantage but a prerequisite for business survival.

3. Data-Driven Insights: Big data and analytics have empowered marketers to gain deep insights into customer preferences and behavior. Service Marketing 2.0 leverages data-driven strategies to create personalized and effective marketing campaigns.

4. Globalization: In an interconnected world, services are often offered on a global scale. Marketers must understand how to tailor their services to diverse cultures and markets.

5. Sustainability: Ethical and sustainable practices have gained prominence. Service Marketing 2.0 explores how sustainability can be integrated into marketing strategies to resonate with eco-conscious consumers.

In a world where services have taken center stage, mastering the art of service marketing is not just a choice; it's a necessity. The Master Course in Service Marketing 2.0 offers an unparalleled opportunity to gain the knowledge, skills, and strategies needed to excel in this ever-evolving field. Embrace the digital era, harness data-driven insights, and create exceptional customer experiences - all through our comprehensive and dynamic course.

Don't miss your chance to be at the forefront of Service Marketing 2.0. Enroll today and transform your career!

In this master course, I would like to teach the major topics:  (More topics updating )

  1. Introduction to Service Marketing

  2. Consumer Behavior in Service Marketing

  3. Service Marketing Strategy

  4. Service Marketing Mix (7Ps)

  5. Service Marketing Planning and Implementation

  6. Contemporary Issues in Service Marketing

  7. Sales forecasting in sales management

  8. Machine learning & Sales Forecasting

  9. Sales and distribution management

  10. Types of marketing management , marketing functions, and marketing stages

  11. International marketing

  12. How to become a marketing director

  13. Marketing research types and Methods

  14. Entrepreneurial market research and marketing strategy

  15. Marketing psychology theories, practices, colors and social media

  16. Fundamentals and Strategies of Network Marketing

  17. SEO, PPC and SEM

  18. Sales Funnels and Landing Pages

  19. Web Marketing Tools and Technologies

  20. Account Based Marketing (AMB) Strategies

  21. Cost-Per-Action (CPA) Marketing, Video & News Letter Marketing

  22. Video marketing strategies for your service and product sales

  23. Remote (Online) Sales and Steps

  24. Agile Marketing

  25. Develop the sales plan

  26. Service Marketing Innovation and Marketing Campaigns

  27. Marketing Channels and Techniques

  28. CRM (Customer Relationship) in Marketing

  29. Understanding Consumer Behavior: The Key to Successful Marketing

  30. Marketing and Branding

  31. Mastering Geotargeted Advertising and Social Media Strategies for Local Impact

  32. Integrated Sales Management Strategies

  33. Media Advertising Planning

  34. How to become a marketing manager, marketing expert and analyst

  35. Brand Equity Fundamentals for your products and Services

  36. Analyzing Competitors and Positioning

PART II Updated Lectures : Master Course in Service Marketing 2.0 (More lectures updating now !)

  1. Digital Transformation in Service Marketing

  2. Service Innovation and Design Thinking

  3. Service Customization and Personalization

  4. Service Quality and Excellence

  5. Co-Creation of Value in Services

  6. Building Service Brand Identity

  7. Digital Customer Journey Mapping in Services

  8. Managing Online Service Communities

  9. Service Marketing Analytics

  10. Artificial Intelligence in Service Marketing

  11. Managing Customer Experience (CX)

  12. Omni-Channel Service Delivery

  13. Crisis Management in Service Marketing

  14. Pricing Strategies for Services

  15. Service Ecosystem Management

  16. Ethical Considerations in Service Marketing

  17. Globalization and Cross-Cultural Service Marketing

  18. Service Marketing in B2B Environments

  19. Sustainability in Service Marketing

  20. Mobile Marketing in Services

  21. Loyalty Programs and Retention Strategies

  22. The Role of Word-of-Mouth and Referrals in Service Marketing

  23. Understanding the Sales Technology and Sales Automation Process

  24. The Significance of Personal Branding in Sales and Marketing

  25. Elevating Sales Leadership: Inspiring and Managing High-Performing Teams

  26. CRM in customer segmenting and targeting

  27. Understanding the Sales Technology and Sales Automation Process

  28. The Significance of Personal Branding in Sales and Marketing

  29. Elevating Sales Leadership: Inspiring and Managing High-Performing Teams

  30. Understanding Service Business Strategy

  31. Measuring Customer Satisfaction in Services

icon
Udemy Discount

The discount is applied through our link. Open the course from here and Udemy's current promotional price is applied at checkout on most courses, no code to type.

Some courses are excluded from Udemy's promotions. If the price does not drop, clear your browser cookies and use the button again.

icon
Instructor Details

Dr. José Prabhu J

Achievements on Udemy : (UDEMY TOP BUSINESS BEST SELLER & FULL TIME UDEMY INSTRUCTOR)

[1] Enrolled over 678,000 students from 216 countries & 54+ Udemy Business (UFB) Courses for Business Subscription.

[2] Delivered a staggering 4.24 million course enrollments, with 24,521,724 minutes taught Including UFB Courses (Upto Sep' 2026).

[3] Offered a diverse array of 290+ courses, covering Business, General Management, Leadership, IT, Software and Systems, Psychology, Education, and Media Studies.

Credentials and Qualifications of Dr. José:

Dr. José's extensive qualifications showcase his dedication to various fields:

[1] Earned a Ph.D. in Entrepreneurship & Business Management in 2019, contributing to the understanding of business dynamics.

[2] Holds an M.Phil. in Business & General Management, establishing a solid foundation in comprehensive management knowledge.

[3] Completed a Masters in Financial Markets in 2015, demonstrating expertise in financial systems.

[4] Acquired a Masters in Information Technology in 2013, equipping him with technological proficiency.

[5] Achieved a Masters in Human Resource Management (MBA) in 2011, highlighting organizational skills.

icon
More courses by Dr. José Prabhu J

$19.99

$34.99

$19.99

$34.99

$34.99

$34.99

icon
More Marketing courses

$19.99

$79.99

$29.99

$19.99

$19.99

$12.99

icon
Reviews

4.6

341 ratings on Udemy

Select a bar to show only those reviews.Select the bar again to show every rating.

By Vaishnavi Manik Salgar on 5/16/2026

The course was exceptional, exceeding my expectations with its practical insights and clear delivery. It was a perfect match for my learning goals, providing valuable skills I can apply immediately.

By Anonymized User on 5/21/2025

its very informative and knowledgeable

By Rithika P Harish on 5/18/2025

Extremely satisfied with the concept presentation

By Prathyush n on 4/1/2025

yes it was good,got knowledgeable insights about service marketing..

By Ruchi Tomar on 3/15/2025

i liked the course alot, it help me alot in the future

By Anonymized User on 10/12/2024

Yes, it is a good match for me. Gave me a clear idea of the factors involved in service marketing and the guidelines to help provide a better service for our customers.

By Anonymized User on 9/13/2024

The course enabled to understand service marketing in detail.

By Emily Ong Sio Lay on 3/5/2024

Yes, cos everyone should know that it is important to market their services.

By Bismark Mawuli Ketor on 11/21/2023

Its really taking up this course because it has taught me the contemporary issues in the service market and how to become a marketing manager to who delivers upto customer expectations

By Bede Uche Nwankwo on 10/7/2023

I was been dealing with Tangible product for sometime now. Taking this Course is an upgrade to what I already know.

Showing all 10 reviews on CourseDuck

Read all 341 reviews on Udemy

icon
Quality Score

No CourseDuck member has rated this course yet. Taken it? Give each part a thumbs up or down.

Content Quality
/
Video Quality
/
Qualified Instructor
/
Course Pace
/
Course Depth & Coverage
/

Overall Score : 92 / 100