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UdemyCommunication SkillsPaid courseBeginner levelCertificate

The Complete Business Communication Masterclass (Udemy.com)

Improve your productivity and relationships in the workplace through the hidden secrets of communication!

4.5
8,375 reviews

Created by: Irina Ketkin

Last updated February 2024

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What you will learn

  • Use an effective communication process
  • Find your communication style
  • Reflect on your communication strengths
  • Develop your communication weaknesses
  • Demonstrate assertive behaviour
  • Adopt assertive language
  • Adapt your body language
  • Write effective emails that get responses
  • Experiment with empathy
  • Adapt your communication style to get better results

How it compares

Against the other 392 rated Udemy courses in Communication Skills on CourseDuck:

  • Rating4.5 out of 5higher than 42% of them
  • Reviews8,375#44 of 393 by number of reviews
  • Length3.1 hourslonger than 67% of them
  • Last updatedFebruary 2024earlier than 70% of them

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Course Description

Welcome to the Complete Business Communication masterclass course, where you will learn how to transform your workplace and relationships through the power of communication.


My name is Irina Ketkin, and I have been a Learning and Development practitioner since 2011 with experience in training soft skills and people development. I have worked with companies around the world and across multiple industries. I help employees, managers and leaders find their voices and fulfil their potential through soft skills training, custom-made development programmes, team building workshops, and personal coaching.


I designed this course for anyone looking to improve their professional lives and enhance their communication game.


By the end of the course, you will be able to use the communication process to your advantage, find your own style, reflect on your communication strengths and develop your weaknesses, you will demonstrate assertive behaviour and adopt an assertive language; We will work with your body, hands, gestures and facial expressions. I will also help you write effective emails that get responses and reports that are actually read! And if that’s not enough, we’ll experiment with empathy and social styles that will help you understand others better and make sure they understand you as well.


Each lesson comes with a range of exercises and discussions you can take part in. And if you want feedback on your progress, all you have to do is ask for it.


If you are looking to improve your workplace or build better relationships with people you work with, then this is the course for you!


And I look forward to seeing you on the other side!
Read More Beginner Beginner Level product length iconTime: 3.1h

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Instructor Details

Irina Ketkin

I am a Learning and Development Consultant and have been in the field since 2011. I work with select few organizations helping them implement their own learning and development programs. My specialties include facilitating live training workshops, creating learning content, and one-on-one coaching sessions. My approach is collaborative, interactive, and engaging, and I work with individuals and teams from all levels of the organization.

Over the years, I have trained thousands of people around the world, facilitated over 500 team sessions, created and curated countless eLearning content, designed websites and produced whiteboard explainer videos and animations, coached and mentored, developed leaders and their teams, motivated people and all the (boring) administrative tasks in between. But what I actually do is

DESIGN LEARNING EXPERIENCES 

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Reviews

4.5

8,375 ratings on Udemy

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By Rebecca MUKANYANDWI on 9/22/2026

I get the process of sharing information, ideas, and feelings between a sender and a receiver to reach an understanding

By Zayana Al Jabri on 8/11/2026

A truly enlightening course! I learned a lot about effective business communication and gained practical insights that I can apply in my professional life. Highly recommended for anyone looking to improve their communication skills!

By Margaret Jones on 6/19/2026

I have taken many classes before this one but not for a while. This was a good review of many practices that I have taken the in the past.

By Diane Cruz on 5/20/2026

The presenter is spending a lot of time talking about things that are commonly known. I would prefer material that is more helpful

By Blanka Pecznyik on 3/18/2026

It is clear. It contains all the relevant information about the topic. I really like the course, it captures my attention. It is nicely summarized.

By Brian Freeland on 2/27/2026

The information that is being presented is very helpful with knowledge that I have not really considered about communication in different formats.

By Luci Taylor on 1/4/2026

the fact that the course did not provide more concrete examples and rigorous exercises have made some of the concepts seem nebulous to the point of being trite.

By Fidel James on 11/26/2025

It is quite good and it will help me in improving my communication at work. I have also found the different means of communications beneficial and I am better informed on which to use and which not to use and the various settings too

By Katleho Sheea on 11/3/2025

It was informative that it served as a cool reminder on a subject matter I though I am well versed in but found that I could be making minute mistakes on

By Vanessa Vasquez on 10/27/2025

As I am taking this course, I have noticed a lot of great examples that I can use in my day-to-day communication with my peers. It brings out much more space and opportunities to expand the mind more.

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Overall Score : 90 / 100

The Complete Business Communication Masterclass
Visit course on Udemy Write a review
  • Video Duration: icon 3.1h
  • Price: $69.99
  • Provider: icon Udemy
  • Updated: icon February 2024
  • Level: Beginner Beginner
  • Language: icon English
  • Certificate: icon Yes
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