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The Complete Salesforce Certified Business Analyst Course (Udemy.com)

Salesforce Business Analyst Certification Exam - Earn Salesforce's Newest Certification and Learn Business Analysis

Created by: Mike Wheeler

Last updated July 2026

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What you will learn

  • Prepare for the Salesforce Certified Business Analyst Certification Exam
  • Learn the Principles of Business Analysis for Salesforce Projects
  • Write effective User Stories
  • Requirements Elicitation
  • Write User Acceptance Testing Scripts
  • Develop Salesforce solutions to drive business improvements
  • Learn how to identify and collaborate with stakeholders
  • How to capture requirements
  • Elicit and understand business needs

How it compares

Against the other 100 rated Udemy courses in Salesforce on CourseDuck:

  • Rating4.0 out of 5higher than 5% of them
  • Reviews2,051#31 of 101 by number of reviews
  • Length5.3 hoursshorter than 61% of them
  • Last updatedJuly 2026more recently than 90% of them

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Course Description

I attained the Salesforce Certified Business Analyst Certification on the first day of its release to the public - July 11, 2022! 

Now I want to teach you how to pass this certification as well.

Be one of the first to attain Salesforce's newest certification - the Salesforce Certified Business Analyst exam.

In this course, I fully prepare you for this certification exam.

Salesforce Business Analysts understand business needs, capture requirements, and collaborate with stakeholders to develop Salesforce solutions that drive business improvements.

I have worked professionally on the Salesforce platform over the past decade, and have taught Salesforce online for over seven years. In fact, I am the best-selling Salesforce instructor in the world.

I have structured this course after the Salesforce Certified Business Analyst Certification Exam Guide.

You will find individual sections devoted to each of the six knowledge areas of the exam guide, which include:

  • Customer Discovery

  • Collaboration with Stakeholders

  • Business Process Mapping

  • Requirements

  • User Stories

  • User Acceptance

I provide you with real-world scenarios and ample resources and hands-on experience to learn all of the learning objectives on the exam.

NOTE: To register for the Salesforce Certified Business Analyst Exam, you are not required to hold any Salesforce Certifications. That's right - there are no pre-requisites for this exam - so this can now be your first Salesforce Certification!

By the end of this course, you should attain the following knowledge:

  • Familiar with the Salesforce implementation lifecycle.

  • Understand Salesforce environment best practices.

  • Gain experience in a given industry environment.

  • Understand facilitation and documentation techniques.

By the end of this course, you should attain the following skills:

  • Plan discovery activities based on key stakeholders.

  • Map business processes, elicit requirements and write user stories.

  • Demonstrate effective written and verbal communication skills when working with business and technical stakeholders at all levels of the organization.

  • Apply strong analytical and problem-solving skills.

By the end of this course, you should possess the following abilities:

  • Move easily between a wide variety of influencing and communication styles to engage effectively with diverse audiences and maximize impact.

  • Become a trusted advisor with key stakeholders.

  • Break down complex business processes into manageable steps.

  • Evaluate and recommend Salesforce features as part of solution design.

Please note that a candidate for this exam is not expected to know or do the following:

  • Change management

  • Managing project

  • Building ROI

  • Developing custom code

  • Designing technical solution

  • Ongoing administration of tools, product ownership

  • Legal and compliance issues

Typical job roles of a Salesforce Certified Business Analyst candidate may include:

  • Business Analyst

  • Consultant

  • Business Systems Analyst

  • Product Owner

  • Platform Manager

  • CRM Manager

  • Business Process Specialist

  • Business Operations

  • Salesforce Administrator

  • Business Excellence Leader

Get started today toward attaining your Salesforce Business Analyst Certification!

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Instructor Details

Mike Wheeler

I am the founder of Velza Training & Consulting for AI and Salesforce Implementations and Consulting Services!

I am the first instructor to teach Generative AI on the edX platform. My courses consistently reach best-seller status across Claude, NVIDIA, ChatGPT, Microsoft, Salesforce, Prompt Engineering, Context Engineering and AI.

I am also the author of the 'Salesforce Certified Platform Administrator Study Guide' published by O'Reilly Media, released October, 2025.

I am passionate about helping you become a 'Creator in a Consumption World'

I gravitate towards tools and tech that empower the non-technical to build and create amazing things online.

That is why I was drawn to amazing tools and platforms, such as Salesforce, ChatGPT and more.

After Thousands of Udemy Survey ratings for my courses, the students have spoken:

"Are you learning valuable information?" 99.6% answered YES

"Are the explanations of the concepts clear?" 99.8% answered YES

"Is the instructor knowledgeable about the topic?" 99.9% answered YES

Before discovering Salesforce, I worked as a Technical Writer, Trainer, and built blogs using Wordpress. Once I found Salesforce, I saw it as the quickest path to building world-class web and mobile applications for businesses and consumers.

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Reviews

4.0

2,051 ratings on Udemy

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By Ladmad on 4/1/2024

I believe for a Business Analyst Course that there could have been more demos and I would have much preferred, if there was some more examples of business use cases that you would face at work potentially. I would have liked for this course to be a little longer with some more descriptive explanations of definitions and how they would be used in business use cases. It was informative but, I don't feel ready to take my exam after watching this course. I feel that I have to more of my own research to feel confident in taking the exam.

By Joseph Palacios on 12/12/2023

Lots of good information and structure. However, I was expecting a more concise and direct methodology. Some of the "off the trail" info was very useful, but some was just fluff. Also- sooo much time wasted with mini-clips for material that could have easily have been combined- where there were multiple 2 and 3 minutes segments following each other, the overall pace was slowed versus just merging them.

By David Gray on 2/18/2023

Definitely helpful. I passed my exam on the first try. I think Mike's course is imperative. But, it lacks any sort of checks to see if the student is actually absorbing the information. Especially in the context of how SFDC asks exam questions. My recommendation, in addition to this course, (obviously) complete all the BA trailheads. I also recommend Focus On Force and taking the free Hubspot BA cert course.

By Tomisin A-G Oduye on 2/6/2023

Failed the Business Analyst exam by 1-3 marks a few times before taking this course. Initially I was just relying on Focus on Force questions. I carefully went through this course as well as 100% of the Business Analyst Cert Trailmix + the extra modules Mike suggest which were not included in the BA trailmix. I have now been able to overcome the deficit and finally pass this exam. Very greatful for this course for the structure and the extra information materials Mike had prepared.

By Simonetta Melon on 1/17/2023

Esistono già notevoli differenze tra i contenuti di questo corso e i nuovi requisiti Salesforce per la certificazione di BA. Ciò nonostante, il corso offre un ottima guida rispetto ai topics per la certificazione e offre utili informazioni aggiuntive. Mike Wheeler è una certezza!

By Daniel Wyatt on 11/24/2022

Whilst it was a good match for me I didn't think it went as deep as the Certified Admin course. Having already completed the Prepare for Your Salesforce Business Analyst Credential Trailhead I didn't think that this course added a great deal and was missing the practice exam questions that were really useful in the Certified Admin course.

By Anet Gambina on 11/16/2022

Thank you, Mike, for doing the heavy lifting in aligning the learning objectives of each section and then organizing the course accordingly. There are a lot of hidden "extras" in this course -- appreciate all you do in driving Salesforce knowledge to the masses.

By David Brill on 10/21/2022

The instructor goes into a deep level of detail when needed. He made sure to include areas that he did encounter when on the exam that were not in the Trailmix as well as stating what he did not see on the exam but is needed when actually working as a BA. He taught how to succeed as a BA, not just teach to the test.

By Adrian DeBoer on 10/15/2022

Pretty good course. He goes above and beyond providing tips and additional resources (external links and trailheads that aren't included in Salesforce's original trailmix). Some of the additional resources he provides I wouldn't have known about and him pointing them out are worth the cost of the course alone.

By Halil Karaagac on 8/27/2022

Thank you Mike for creating this course, this is probably the first course since Salesforce introduced the BA certification. I do want to appreciate that you are already working on improvements. I am sure your course will be better a few months later, especially Salesforce itself improves the questions and the trailhead modules. Cheers.

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Overall Score : 80 / 100