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Zendesk for Customer Service Agents-Complete Training Course (Udemy.com)

Learn how to use all available options of Zendesk and manage your tickets like a real PRO. This is a complete training

4.5
1,452 reviews

Created by: Georgi Smarts

Last updated September 2026

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What you will learn

  • How to deal with tickets in Zendesk like a PRO
  • How to be productive with Zendesk
  • Best practices on how to use Zendesk
  • Tricks and tips that will make you standout

How it compares

Against the other 1,182 rated Udemy courses in IT & Software on CourseDuck:

  • Rating4.5 out of 5higher than 45% of them
  • Reviews1,452#310 of 1,183 by number of reviews
  • Length2.9 hoursshorter than 72% of them
  • Last updatedSeptember 2026more recently than 91% of them

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Course Description

This course contains the use of artificial intelligence.

Welcome! I am here to help you learn quickly how to use Zendesk like a PRO!

Beginners welcome: no need to know anything about Zendesk.

Zendesk can be challenging to learn on your own without guidance from an experienced trainer. In this course, I will walk you through every step of using Zendesk in an easy to understand way for the absolute beginner.

This course will give you a deep understanding of Zendesk's functionality by using hands-on, contextual examples designed to showcase why Zendesk is awesome and how how to use it for customer support.

In this Zendesk course you will learn:

· How to setup a free trial account with Zendesk

· Get familiar with the Zendesk interface

· How to create tickets on behalf of customers

· All the ticket options

· How to merge, delete and change status of tickets

· How to recover deleted tickets

· How to setup your Agent Profile

· How to use macros to automate your work

· How to create new macros

· How to use the options available under your account

· Tips and tricks on Zendesk productivity

· How to use shortcuts

· How to search Zendesk like PRO

· How to create custom ticket fields

and much, much more!


Enroll today and enjoy:

  • Lifetime access to the course

  • 3 hours of high quality, up to date video lectures

  • Practical Zendesk course with step by step instructions on how to implement the different features

Thanks again for checking out my course and I look forward to seeing you in the classroom

This course contains a promotion.
Read More Beginner Beginner Level product length iconTime: 2.9h

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Instructor Details

Georgi Smarts

Hello!

I’m Georgi, though most know me as George Smarts.

I’ve spent 12 years helping Fortune 500 companies improve the way they deliver projects, solve data challenges, and work as teams. I love what I do and I enjoy teaching others how to get real results using the same skills and tools I’ve mastered over the years.

I’ve had the chance to work on large-scale international IT and data initiatives, and along the way I’ve used just about every major project management platform, productivity tool, and a growing range of AI solutions. My approach is practical and hands on. Everything I teach comes from real experience, not theory.

Here are the areas I focus on and why they matter to me:

• Project Management software tools. I enjoy discovering features that help people work together more efficiently and deliver better outcomes. I have experience with all the big players in this space.


• Data and analytics. I’ve led many data initiatives. I enjoy making complex concepts simple and helping others build confidence using data to make decisions.


• AI tools for everyday work. I help professionals understand how to use AI to reduce repetitive tasks, improve communication, strengthen planning, and make better decisions.

My courses are designed to help you:

Read More

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Reviews

4.5

1,452 ratings on Udemy

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By Susie Glaze on 8/27/2026

I love the way he presented the class by using a yellow dot to follow. However, he needs to either take the course off or redo with current Zendesk UI. It is almost impossible to follow along when everything on zendesk 2026 has moved. The removal of 1 star is because he hasn't attended to changing the course. It takes too long before we realize he will never use the correct UI. By then no refund.

By Eranga Jayalath on 8/18/2026

I really enjoyed the Zendesk Customer Specialist course. It gave me a clear understanding of key features like ticket management, tagging, macros, automations, and reporting. The practice scenarios were especially helpful in connecting the tools to real customer-service situations. Overall, it was a practical and valuable learning experience.

By Jenny Collins on 6/19/2026

Zendesk does not give Dashboard or Reporting Options.. It's very confusing trying to follow along

By Sarah Ta on 6/17/2026

It was honestly a great course gave detailed explanations and examples. The guided steps and the hands on practice helped a lot exceeded my expectations.

By Wanderley Soares on 6/1/2026

Curso excelente. Apesar da versão utilizada ser anterior a atual, é fácil encontrar os atalhos na nova versão e acompanhar sem problemas. Eu nunca tinha utilizado o ZenDesk e o curso foi extremamente útil. O instrutor explica em detalhes o que facilita o entendimento. Muito satisfeito.

By Joe Canchola on 5/29/2026

Great detailed instructions. I took off one star because it is outdated with the version of Zendesk being from 2021 and some things are in a different place and you have to hunt around to find them. Other than that, it was a great course and I learned a lot and now feel proficient at Zendesk.

By Vanessa Alejandra Orozco Domico on 4/29/2026

It is really very useful for reinforcing knowledge and excellent for those who have never had the first interaction with Zendesk. Highly recommended!

By Dom-Nikko Negrite on 3/21/2026

The course is very informative and easy to understand, especially for beginners. It is also a good refresher course for users who already have experience using it. Overall, I learned a lot from this course.

By Addison Howarth on 2/6/2026

So far so good, I just started but it looks like this course covers everything on how to expertly use Zendesk and will be able to put this on my resume when I find a content moderating remote job, thanks!

By Enriqueta Dennett on 12/22/2025

The most informative and easy to understand course ! I had a lot of fun learning Zendesk and look forward to using my new found knowledge. I would highly recommend this course to new users. The practice examples are so useful and help you gain confidence with the platform itself .

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Overall Score : 90 / 100

Zendesk for Customer Service Agents-Complete Training Course
Visit course on Udemy Write a review
  • Video Duration: icon 2.9h
  • Price: $10.99
  • Provider: icon Udemy
  • Updated: icon September 2026
  • Level: Beginner Beginner
  • Language: icon English
  • Certificate: icon Yes
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