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[2021] Customer Service 2.0: Learn Digital Customer Service (Udemy.com)

Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.

4.6
( 196 Reviews )

Created by: Davis Jones

Produced in 2021

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What you will learn

  • Use the IPX system to diagnose and solve customer issues in a community-first context thats appropriate for the social media era
  • Mirror tone and provide social customer care for a global base of digitally-connected users
  • Monitor your brand on social media, blogs, and other digital channels
  • Generate revenue through compassionate customer service

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Quality Score

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Overall Score : 92 / 100

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Course Description

Version 3, fresh for 2021!
5/5 Stars:"This course has been an amazing experience for me because it helps me to learn new ways to provide better support. Thanks for all the lessons, you are a great teacher!" - Mazharul Islam5/5 Stars:"I just loved the format of this presentation. the short segments made it easy for me to complete this course quickly with all the interruptions I usually get during the day. Thank you!" - Genevieve ClementCustomer Service 2.
0:
Upgraded for the Social Media EraCustomer service leadership and communication skillsAuthentic customer support for the social media / smartphone worldDiagnosing, prioritizing, and solvingcustomer issuesLeverage customer support for product managementLoyalty andcustomer relationship managementEarn your Digital Customer Service Certificate fast!
Perfect for Early-career Professionals, Product Teams, and EntrepreneursWhile professionals in many functions and across many geographies will benefit from this course, some audiences that will likely find immediate applications for these skills are:
Early-career professionals looking to join customer service teams (a great place to start at many companies)Product Teams that recognize the value of constructive customer engagement for rapid product iterationEntrepreneurs who use social media and other digital tools to communicate with customersIf you want to learn how to serve the population of more than 2.
5 billion smartphone users worldwide, then this course is for you. Eazls Digital Customer Service Certificate Course introduces you to customer service for the smartphone era. In this course, youll authentically engage with your customers, diagnose and solve customer issues, and foster loyalty that results in increased revenue for your organization. Youll learn how to do all of this in a way thats both informative and engaging.
In this course, you will:
Use the IPX system to diagnose and solve customer issues in a community-first context thats appropriate for the social media eraMirror tone and provide social customer care for a global base of digitally-connected usersMonitor your brand on social media, blogs, and other digital channelsGenerate revenue through compassionate customer serviceThis course is also chock full of activities that allow you to practice what youre learning. Youll work with your instructor over 4 exercises to diagnose a customers problem, solve a customer service issue, provide social customer care, and prioritize customer service inquiries.
Why Learn Customer Service for the Social Media Era?
Learning digital customer service can benefit you professionally as you gain the ability to solve customer issues in a community-first context. This is an excellent skill for a world where more than 100 million new people get access to smartphones annually and more than 7.
2 billion people in the world are connected to the Internet by a mobile device of some kind.
Why Learn with Eazl?
Learning digital customer service can be challenging and complex. To navigate this maze, you need a learning experience thats engaging (thats why we animate our lectures!), based on real-world examples (thats why we have fun case studies!), and includes great supplementary materials. Thats what youll find inside.
Your instructor for this course will be Davis Jones who has taught more than 100,000 students in more than 180 countries. Youll also have access to Eazls private student groups and customer support team.
By the end of the course, you will be able to confidently, compassionately serve people in the social media era. Join us on this adventure today! Well see you inside the course.--------------------------------------------ContentUpgrade Journal Version 2 (November 2019):
Your course now has interactive assignments that enable you to watch real footage of scenarios that require the kind of customer care you're studying in the course, then take actions based on what you've learned (thanks Udemy for building the cool new Assignments feature!). Mariana from the Eazl team has also done full captions for this course for the version 2 update to make your learning experience even better! Version 3 (November 2021):
Your course has been upgraded to version 3!
Now, all of the lectures that include introductions to new concepts(e.
g. "Social Care")are complimented with animations and / or footage that reinforces that concept. This will enable you to learn more quickly, and increase the amount of knowledge you retain. Your course now also includes resources related to Coronavirus (COVID-19), which is forcing many customer service teams to adapt to new environments, and to solve new kinds of problems.
Who this course is for:
Early-career professionals looking to join customer service teams (a great place to start at many companies)Product Teams that recognize the value of constructive customer engagement for rapid product iterationEntrepreneurs who use social media and other digital tools to communicate with customers
Read More product length iconTime: 1 hour on-demand videoh

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Instructor Details

Davis Jones

Davis Jones is the Chief Learning Officer for Eazl, a business school whose courseware is used by organizations like Tesla, Harvard, the World Bank, and Lyft and more than 250,000 students worldwide. Mr. Jones also participated in the Harvard University Graduate School of Education Leaders of Learning program in 2018.
Mr. Jones began his career in digital education following the publication of Career Hacking in 2014. Today, it is the best-selling career management course in the history of the Internet and is integrated into undergraduate and graduate-level programs at the University of San Francisco, EDHEC Business School, Sonoma State University, and other colleges and universities in the US and abroad. Following the publication of Career Hacking, Mr. Jones negotiated commissions for Eazl to produce courseware on digital marketing, digital customer service, and multiple other business topics. Today, this courseware is used by organizations in both the private (e.g. Tesla, PayPal) and public (e.g. the World Bank) sectors.
Mr. Jones earned undergraduate (economics) and graduate (MBA) degrees from traditional universities. He is also a committed lifelong learner. In addition to his participation in the Harvard Graduate School of Education Leaders

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Reviews

4.6

196 total reviews

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By Noreen Galicia Parafina on 12/20/2020

I am one of those people that needed to do some necessary social media work. The clients I work with were always faced personally and face to face. This orientation to caring for customers as a community online is very good for me.

By Angel Castro on 12/20/2020

Hasta ahora si, solo que me gustara fuese en espaol

By Jyrki Antero Seitamki on 12/13/2020

Maybe this would be useful for someone who has never done customer service before.

By shawn knowles on 12/13/2020

I learned the five basic rules of customer service it was very outstanding

By Hester V Bryant on 11/27/2020

Very interesting and helpful.

By Collen Mahlasela on 11/25/2020

The attention to detail in ensuring that the information is shared in a way that makes the most sense is just amazing

By Alexandru Preda on 11/23/2020

Good, what I expected from an 1 hour course. Not very much meat on the bone if you are not an absolute entry level guy, but did manage to get a couple of usefull ideas. Didn't like that the guys was looking down from time to time on his paper notes. To look professional, get a prompter or learn the bullet points. All in all, an enjoyable experience.

By Gorata Seutlwetse on 11/11/2020

yes its a very good match more so that I work in a customer facing environment, so the tips are really helpful

By Jayanti Athalye on 11/6/2020

Very good. I like it.

By Marcel Dreyer on 11/5/2020

Its nice to get a fresh and different input on a daily topic such as Customer Service on such a high level of professionalism, thanks

By Naim Alias on 11/4/2020

Some instances I do find it hard to relate to real world scenario. I had to go back a couple more times to fully grasp the concept. Regardless, I enjoyed my time throughout this course.

By Martin Escobedo on 11/3/2020

Great training

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[2021] Customer Service 2.0: Learn Digital Customer Service
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  • Video Duration: icon 1 hour on-demand videoh
  • Price: 11.99 Track Price 11.99 Track Price
  • Provider: icon Udemy
  • Year: icon 2021
  • Language: icon English
  • Certificate: icon Yes
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