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IT Support and Service Desk - Part 2 - More Advanced Topics (Udemy.com)

Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 2

4.4
155 reviews

Created by: Marious Kuriata

Last updated March 2025

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What you will learn

  • How a Support / Service Desk operates
  • Basic concepts of virtual machines (Hyper-V, Virtual Box)
  • Monitoring IT resources
  • Procedures and key terms
  • Web applications and hosting
  • Cloud solutions and backups
  • Troubleshooting
  • Enterprise password managers
  • Security concepts

How it compares

Against the other 1,182 rated Udemy courses in IT & Software on CourseDuck:

  • Rating4.4 out of 5higher than 30% of them
  • Reviews155#892 of 1,183 by number of reviews
  • Length3.6 hoursshorter than 65% of them
  • Last updatedMarch 2025earlier than 52% of them

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Course Description

This is Part 2 of my course dedicated to IT Service Desk. Learn more about Service Desk tools, virtualization, cloud software, web applications, and monitoring of IT resources.

This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days!

This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst. This is part 2 of my course dedicated to IT Service Desk

You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills and have a good understanding of things I have covered in Part 1 (e.g. SLA, DHCP, Bitlocker).

Here is what you can expect in this course:

  • Real service desk tools: Zoho Service Desk

  • Overview of virtualization (Hyper-V and Virtual Box)

  • Web application - learn how to host your own website!

  • Monitoring (PRTG, Nagios)

  • Eneterprise Password Managers (Thycotic, PPS)

  • Security concepts (DNS filtering, cloud backups, overview of certificates)

  • TrueNAS as a virtual machine

  • IT Procedures (KPIs, goals, SMART, advancing your career)

  • A lot of tips and tricks

  • ...and more...

I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist.

Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there.

Join now!
Read More Beginner Beginner Level product length iconTime: 3.6h

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Instructor Details

Marious Kuriata

Hi, my name is Marious. I have been working in IT for 20 years (web design, networking, security, tutoring, management).

My courses/certifications: MCSE, MCSA, MCTS, MCP, Cisco CCNA, CCNP, CCNA Security, CCSP, Zyxel Security Professional,

Postgraduate studies in networking & security. A Master's Degree in Human Resources. 

20 years of experience in IT. This has included designing, troubleshooting and installing networks, Cisco routers, switches, access points and firewalls (ASA Firewalls, Aironet, VLANs, routing protocols RIP, OSPF, EIGRP, BGP, spanning tree, VPNs, Cyberoam, IPS/IDS, Riverbed), Previous experience includes Microsoft systems, IT Manager,  Technical Trainer (Cisco, Comptia, Microsoft) and Private Tutor. 

  CCNA Cisco Certified Network Associate (2009) 

  CCNP Cisco Certified Network Professional (2010) 

  CCNA_SEC Cisco Certified Network Associate Security (2012) 

  CCNA_ASA Cisco ASA Firewalls Specialist: Security and VPNs (2013) 

  CCSP (CCNP Sec) – Cisco Certified Security Specialist (2013) 

  ZCNP ZyXEL Certified Network Professional (2012) 

  MCSE Microsoft Certified Systems Engineer (2011) 

  MCP Microsoft Certified Professional (Windows Server) (2009) 

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Reviews

4.4

155 ratings on Udemy

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By Diego Arturo Machado Acosta on 12/11/2025

Great and clear content. Topics gives us all the material's context.

By Jorge da Silva Pereira on 11/24/2025

Very interesant and informative. A very good refresser as well! Thank you for taking the time to create this course!

By Piotr Wojciechowski on 5/3/2023

Bardzo dobry i wyczerpujący temat kurs. Polecam

By Marcus Ng on 3/29/2023

Great course to introduce you to a lot of concepts, useful software and on the job challenges. Marious is a good teacher and will show you examples as he explains the topic. This is not an in depth course however, it is your job as the student to understand the topic then do your own research and googling about the topic. This course will point you in the right direction and works as a good study guide for people who want to feel confident applying for a service desk job. Thank you Marious

By Garfield on 2/23/2023

Another great course from this author. I recommend this training for everyone who want start his career in IT or want get promotion from first level support.

By Amar Sonik on 12/30/2022

Awesome course, great refresher, even if you are, new to IT or seasoned IT professional, it's always good to sharpen your skills. And Marious is one guy who helps others with constant updates. This is a good course, be sure to checkout part 1 before coming to part 2.

By Jacob Devine on 12/26/2022

I believe that the author of this course is merely advertising a collection of products and does not provide any deep explanations that the average IT help desk worker has from experience. For example, he advertises Kali Linux, which is a programme used for hacking. The average IT help desk support worker does not use Kali Linux, because it is not the job of the IT help desk support worker to hack computers.

By Peter Stampede on 10/16/2022

Another excellent course by Marious! This course is perfect for getting a better grasp on IT Support and Help desk topic but honestly this info is applicable to Operations and DevOps roles too at a junior/entry level. Everything he discusses I deal with on a day-to-day basis. That's what separates Marious from the other Udemy courses. He really gives you a guide of how to survive in your day-to-day work and be good at your job. I can't thank him enough for that. I really appreciate Marious' ability to explain things clearly with great visual examples, and I love the hands on labs. Everything he does I can practice on my home computer and lock in these critical IT skills. This is an awesome course, 5 stars!!

By Marino Tarulli on 3/31/2022

Good so far well-spoken and knowledge

By Adam Johnson on 10/12/2021

Pretty good, would like some more work through examples of common tasks.

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Overall Score : 88 / 100

IT Support and Service Desk - Part 2 - More Advanced Topics
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  • Video Duration: icon 3.6h
  • Price: $39.99
  • Provider: icon Udemy
  • Updated: icon March 2025
  • Level: Beginner Beginner
  • Language: icon English
  • Certificate: icon Yes
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