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UdemyCommunication SkillsPaid courseAll LevelsCertificate

Business Writing Plus Artificial Intelligence Communications (Udemy.com)

Improve your workplace communication! Learn writing practices, business correspondence, grammar, document drafting ++

Created by: Peter Alkema

Last updated October 2025

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What you will learn

  • Explore the different communication models and processes that any organization may adapt
  • Differentiate written communication barriers such as perceptual, cultural, language, etc.
  • Know the different concepts of business writing: context, closure, decision, and action
  • Learn the different workplace communication methods: horizontal, upward, and downward
  • Understand your audience's culture, demographics, experience, habits, etc. for better communication
  • Define what professional business writing is and its importance
  • Understand the factors on why written communication fails
  • Improve an organization's communication aspect through Business Writing
  • Lay down the purpose and process of communication as a foundation for professional business writing
  • Learn the most important considerations when communicating
  • Identify the different communication success and failure factors

How it compares

Against the other 392 rated Udemy courses in Communication Skills on CourseDuck:

  • Rating4.4 out of 5higher than 22% of them
  • Reviews1,477#141 of 393 by number of reviews
  • Length29 hourslonger than 97% of them
  • Last updatedOctober 2025more recently than 52% of them

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Course Description

Get instant access to a 77-page guidebook

Introduce yourself to our community of students in this course

Encouragement and celebration of your progress

Clear and concise step by step instructions, lessons and engagement

This online writing course will teach you the principles and practices of professional communication as well as the different types of business writing. English is the global business language but it’s confusing and illogical – this course will help you!

This business writing course is designed to teach you how to write better in the workplace, even if you are just getting started. The lessons, quizzes and assignments will give you the confidence to write better so that you can get ahead.

Master Business Writing Techniques to Communicate Better In The Workplace!

While there are plenty of writing courses that focus on specific types of writing or documents this is a comprehensive course for beginner to advanced writing.

This course is designed for all career levels of professionals who want to improve their writing skills, write better business documents and communicate better - especially great for early-stage careers.

What will you learn:

· Written communication failure

· Communication barriers

· Concepts of business writing: context, closure, decision, and action

· Define professional business writing

· Improve an organization's communication

· Purpose and process of communication

· Explore the different communication models

· Workplace communication methods

· Important considerations when communicating

· Audience's culture, demographics, experience, habits

· Communication success and failure factors

· Learn and put the writing process into practice

· Define good professional business writing

· Create the first draft and select an information structure

· Techniques in paraphrasing and rewriting

· Rules of grammar

· Parts of speech and their usage

· Guidelines, strategies, and steps in persuasive writing

· Substantiate ideas

· Edit and proofread a letter

· Guidelines and formats of a business letter

· Types of business letters and when to use them

· Emails as a means of communication

· Tips and tricks during business presentations

· Business meeting guides and formats

· Minutes of the meeting: what and what not to include

Types of business documents and writing that you will learn:

  • Business letters

  • Emails

  • Business presentations

  • Reports

  • Text messages

  • Letter of inquiry

  • Letter of acknowledgment

  • Letter of complaint

  • Letter of collection

  • Letter to the press

  • Letter of application

  • and more!

Improve Your Business Writing Techniques, Communicate Better, Advance Your Career

Regardless of what your level of experience is or what type of writing you currently achieve, this in-depth course is designed to provide you with everything you need to take your writing skills to the next level.

Whether you prefer presentations, meetings documents, grammar or articulate a persuasive argument, a good writer is capable of getting their point across clearly and concisely. By developing and practicing these skills, you can write even better so you can master the world of business communication and take your career to the next. This course shows you how.

Unlike other writing classes that are more limited in scope, this complete course teaches you how to write amazingly well and how to complete a variety of different business documents.

Contents and Overview

This course is aimed at teaching professionals at all levels what it takes to improve your business writing techniques to communicate better.

You'll start with the basics and tackle the writing process plus how and why written communication often failures. You'll then dive into the different styles of writing you can focus on, as well as how to write persuasively and for different audiences, contexts and purpose.

Then you will learn important considerations when writing such as reason, audience, purpose and content. You'll also learn communication methods for the workplace: horizontal, downward, upward. Then we get into understanding your audience: culture, experience, demographics, habits and levels.

Learn what Is professional business writing? context, decision, action, closure. Communication success & failure factors: audience, tone, implications. Learn the writing process: planning, drafting, tone, style 7 Cs, register. Characteristics of good professional business writing: clear, concise, no jargon.

The first draft, selecting structure, paraphrasng & rewriting. Grammar: parts of speech, verbs, adjectives, conjunctions, articles, tenses. More advanced grammar: singular, plural, wordiness, commonly confused words. Persuasive writing: purpose & guidelines, strategies & steps.

Substantiating your ideas: evidence, support, research, counter arguments. Editing & proof reading: guidelines, practices, In-text referencing, citation. Learn business correspondence: letters, emails, reports, texts, presentations. Types of business letters: inquiry, acknowledgment, complaint, collection, media.

All about emails! Guidelines, examples, important considerations. Business presentations: KISS, voice, venue, content, conclusion, difficult people. Learn business reports: executive summary, contents, body, conclusion, recommendation. Learn professional text messaging, now a critical part of business communication.

Then we will finish off the course on business meetings: procedures, minutes, role players, format, guidelines

Who are the Instructors?

Robyn Shirley is your lead instructor – a professional making a living from her writing and teaching skills. She has joined with content creator Peter Alkema to bring you this amazing new course.

You'll get premium support and feedback to help you become a better business writer!

Our happiness guarantee...

We have a 30-day 100% money back guarantee, so if you aren't happy with your purchase, we will refund your course - no questions asked!

We can't wait to see you in the course!

Enroll now, and we'll help you write better than ever!

Peter and Robyn

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Instructor Details

Peter Alkema

"What an amazing course! After finishing this course, I have confidence. Thank so much Dr Peter Alkema" ... "This is exactly the jump-start I needed. Very clear and concise"

I lead Digital Transformation & Architecture at ABB and I've been featured on CNBC Africa and won the Gartner CIO Of The Year in 2016. I founded and led the largest banking hackathon in South Africa which was published in 2019 as a case study by Harvard Business School.

I've taught over 100,000 students about technology, business, academics and self-development. In 2020 I completed my PhD at Wits University In Johannesburg. The study introduced a ground-breaking theory of Agile software development teams. My woodworking book was published in 2014 and has sold over 10,000 copies.

Olugbenga Gbadegesin: "Excellent delivery" / Lebogang Tswelapele: "This is what I have been longing for" / Paskalia Ndapandula: "Peter speaks with so much clarity" / Amantle Mangwedi: "It was straight to the point and the sections are cut into nice short segments which made it easier to go through" Kathy Bermudez: "Excellent material. Well organized..."

Werner van Wyk: "Thank you Peter, once again your lesson and course have given me so much knowledge and understanding" / Yvonne Rudolph "I really look forward to take everything i learned in action" / Josephine Mahlangu: "exactly what I needed to know, absolutely valuable and helpful for my personal growth"

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Reviews

4.4

1,477 ratings on Udemy

Select a bar to show only those reviews.Select the bar again to show every rating.

By Dario Fadiga on 6/23/2026

Yes, it is a great match for my writing skills. I like the structure of this course and I am looking forward to going through this course and learning more about business writing.

By John Mark Rea on 8/22/2024

I would like to take a moment to share my thoughts regarding my experience with the writing course. the course has significantly helped me understand the proper and formal ways of writing, which is essential in professional setting. as a Filipino, i face the challenge of English not being has equipped me with valuable skills to improved my writing abilities

By Jennifer Prosa on 3/13/2024

So far I have learned some new information I was not aware of, some of the words used to be more concise was really good information. I am also enjoying the in-depth explanations as we go along.

By Robin Mitchell on 3/5/2024

Lots of background noise that is distracting, forcing the presenter to loudly speak over the background noise, instead of speaking in a consistent tone. It sounds like someone is unloading a dishwasher and speaking in the background.

By GUILLERMO ALEJANDRO BARRERA on 2/27/2023

Robin Shirley explains so well every topic, and makes enjoyable the course. The topics are important and useful. Things to improve: -Avoid split a topic in videos of 1:xx minutes. -The quality of the slide on the videos is so bad, we have the materials, but on 2023 isn't imaginable. -The production of the videos are low, they go dark at so many times. -The quality of the quizzes could better. -I reported some typos, after a lesson where teach about review our materials, and got an automated answer about my welcome to the course (again). By the way, why Robin isn't listed as an instructor in the overview tab?

By Frances Gwaba on 2/14/2023

Excellent. Those subtle mistakes one makes without training became all too clear during this course. Its detailed and the delivery is clear, engaging and very up to date for the current work environment.

By Anonymized User on 1/11/2023

It was really enlightening learning new things about the seemingly easy job of putting words down in order to share information and communicate while also discovering some overlooked aspects of writing, grammar as well as presentation.

By Anonymized User on 11/9/2022

I was not able to complete assignments from Section 21 & 22. I reckon that stopped me from getting the certificate of completion. In General the whole course offers a comprehensive training in all aspects of the business communication

By Levern on 3/14/2022

My personal experience is the commonly confused works. In this course it shows me that there are many words that sounds the same, spelling is the same but has different meaning to it and that really helps me a lot so that I can correct myself where I am incorrect.

By Mary Otigbu on 3/7/2022

I really need this course as a project manager. Communication is a top relevant skill for my job. This course is amazing. Please why can't I download my certificate? I have gotten to the end of the course. Please I need help

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Overall Score : 88 / 100