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LifestyleEmail Etiquette: Write More Effective Emails At Work (Udemy.com)
How to write emails that get results. How to write emails that build better working relationships.
Created by: Clare Lynch
Last updated April 2024
Our take
Based on the ratings of 76,967 students, a sample of their written reviews and the syllabus, as the course stood in April 2024. No course pays to be reviewed.
This is a short email etiquette course for people who use email most days at work. It runs about 73 minutes across 32 lectures in six sections, with four quizzes, a downloadable coursebook and a seven-point checklist. The syllabus covers structure, tone and formality, subject lines, greetings and sign-offs, mobile layout, out of office replies and proofreading. It also looks at when email is the wrong channel. It is aimed at recent graduates, managers and experienced staff, and it is not meant for sales or marketing email.
Reviewers like how clear it is. Clare Lynch, a Cambridge tutor and copywriter, gets credit for speaking slowly and giving lots of examples. One says it made them more confident, and one manager uses it to explain expectations to staff. The complaints are mild. One reviewer wanted more depth on sensitive emails, another found it repetitive because they were made to take it, and one says some sections would not tick off, which blocked the certificate. Of nearly 77,000 ratings, most are four or five stars.
The course was last updated in April 2024. Email advice ages slowly, so that matters little. With about 194,000 students, it is a very popular pick for its topic. Anyone who already writes tidy emails will probably find it a refresher, not a revelation. For a new graduate, or a manager who wants something to hand a team, it is an easy hour to spend.
Pros
- Short at 73 minutes, so it fits into a lunch break
- Reviewers say the examples for each topic make the advice easy to apply
- Students say Clare Lynch speaks slowly and keeps explanations clear
- Printable seven-point checklist and coursebook to keep by the desk
Cons
- Thin on sensitive emails, one reviewer wanted more detail there
- A refresher for experienced writers, one reviewer found it repetitive
- One reviewer could not tick off sections, which blocked the certificate
It was a good reminder for me, but an even better tool to use to explain my expectations to my employees.
Listed for all levels, but it suits office workers who email daily, from new graduates to managers.
What you will learn
- Write punchier, more powerful emails every time
- Contribute to a positive workplace culture through email
- Never write an embarrassing or ineffective email ever again
- Save time and eliminate stress when writing your next email
- Apply simple layout tricks to adapt your emails for readers on mobile
- Avoid accusations of bullying, back-covering and discrimination in your emails
Course content
6 sections · 32 lectures · 1.2 hours of video 4 quizzes, 14 articles
- 1Welcome to the course! 1 free preview2 lectures · 2 min
- 2What to say in an email - and how to say it 2 free previews11 lectures · 1 quiz · 25 min
- 3When to say it by email (and when not to) 1 free preview5 lectures · 1 quiz · 13 min
- 4Email greetings, sign-offs, signatures and subject lines5 lectures · 1 quiz · 11 min
- 5More email best practices7 lectures · 1 quiz · 18 min
- 6Final thoughts2 lectures · 3 min
Who it is for
The instructor says it suits
- A recent graduate who's new to the workplace
- A manager seeking to build a positive team culture
- An experienced professional who wants to write more persuasive emails
- This course is NOT aimed at people writing sales or direct marketing emails
What you need before you start
- You should be using email most days as part of your work
How it compares
Against the other 392 rated Udemy courses in Communication Skills on CourseDuck:
- Rating4.6 out of 5higher than 73% of them
- Reviews76,967#3 of 393 by number of reviews
- Length1.2 hoursshorter than 75% of them
- Last updatedApril 2024earlier than 69% of them
Course Description
Do you worry your emails aren't having the impact you'd like?
Do you often have to chase people to respond to your emails?
Would you like to save time when writing emails?
Want to know how to get your message across in an email clearly, concisely and compellingly?
From one of Udemy's top writing instructors comes this short, sharp course on email etiquette. In it you'll discover how to:
- follow a proven formula for structuring effective emails
- write for international readers by understanding a key principle of intercultural communication
- strike the right tone of voice and level of formality
- get a desired response from your reader by following a key golden rule when crafting any email
- adapt your emails to reflect the switch from desktop to mobile
- maintain a positive workplace culture through email
- avoid accusations of bullying, back-covering and discrimination in your emails
- craft a subject line that maximises your chances of your email being read
- create an out of office reply that will empower your team to handle things smoothly while you're away
- proofread your email effectively to avoid those embarrassing howlers
You'll also get a downloadable coursebook, including a 7-point checklist to print out and keep by your desk so you never write an ineffective email ever again.
So stop stressing over what to say and how to say it.
Enrol now to make your very next email as punchy, powerful and persuasive as possible.
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Instructor Details
- 4.6 Rating
76,967 Reviews
Clare Lynch
A University of Cambridge tutor. A professional copywriter.
WINNER OF UDEMY'S AWARD 2019 FOR STUDENT SUCCESS
University of Cambridge tutor Dr Clare Lynch is an expert writer with decades of experience.
Clare hasn’t simply edited the work of other journalists at elite publications, such as The Financial Times. She’s also herself a hugely successful copywriter in her own right.
What's more, in October 2019, Udemy bestowed their Student Success award on Clare for her dedication to her Udemy students.
20+ years of writing experience
In her 20+ year career, Clare has crafted copy from scratch for elite clients in a wide range of fields, including lifestyle, retail, property, tech, pharma, finance and government.
Over the course of that career, Clare has honed her techniques for getting under any reader’s skin – and crafting messages that instantly resonate with the target audience. Techniques she now shares with over 28,000 students on Udemy.
Clare’s experience as a writer embraces a huge range of writing formats and styles – including case studies, white papers, feature articles, direct mail campaigns, web content, ad copy, video scripts, CEO speeches and brand messaging.
A blogging expert
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Reviews
By Dihansa - Ext Gamage on 8/14/2026
The course was a great match for me as it provided practical guidance on professional email communication in a corporate environment. I found it useful and relevant to my day-to-day work.
By Philip Kuti-George on 7/21/2026
yes it is a very good march for me. it help me to understand very important things in communicating via email. thank you.
By Margaret Walling on 7/15/2026
This course was concise and to the point. Examples given for each topic were very helpful. I expect I will be applying these to my emails on a daily basis. Thank you.
By Jared Krasnove on 7/6/2026
videos were very informative and easy to follow. I feel like I have gained proficiency in writing emails already
By Praveen Kumar K on 6/8/2026
It is a good learning experience on how to write professional emails. The points covered in the course are very useful. Thank you.
By Tracy Lewis on 6/1/2026
Being fairly new to more detailed emails, this course so far gives direct response etiquette instead of a 1 line reply.
By Justin Ugulini on 5/22/2026
I took this course myself and also facilitated it for new hires who all found it very helpful, ex: SCRAP, TIC, Rule of one, etc.
By Aalim Shaikh on 4/29/2026
The Email Etiquette content was clear, easy to understand, and very practical. I found it useful and can apply these learnings in my daily email writing
By ROBIN ROJO on 4/23/2026
the SCRAP structure, i was not aware of it, and i am learning different ways to write and request in an email
By Anonymized User on 4/11/2026
The is very useful for graduate to e-mail as a professional with specific details and structuring of the e-mail
By 211160 - Nazneem Kokshi Sangma on 11/15/2020
The concepts are clearly explained and we can implement in our daily work situations.
By Courtney Spry on 11/15/2020
I am amazed at the amount of info I am learning from this course already. I send emails each and every day and had never thought to look into ways I could be doing so more professionally and effectively.
Quality Score
No CourseDuck member has rated this course yet. Taken it? Give each part a thumbs up or down.
Overall Score : 92 / 100
- Video Duration:
1.2h - Price: $15.99
- Provider: Udemy
- Updated:
April 2024 - Level:
All Levels - Language:
English - Certificate:
Yes - Lectures:32 in 6 sections
- Practice:4 quizzes
- Students:194,200
- Subtitles:19 languages
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