Managing conflict with skill and confidence (Udemy.com)
Understanding conflict and resolving disagreements with confidence at work and in life
Created by: Skill Boosters
Produced in 2019
What you will learn
- Students will be able to manage conflict situations more effectively and deal with anger and strong emotional responses in a constructive way.
- The vital keys to preventing escalation and dispute.
- How to turn potential flare-ups into constructive conversations.
- Ways to engage with people who might become confrontational.
Quality Score
Overall Score : 88 / 100
Course Description
immensely costly to organisations, damaging to relationships and
disastrous for productivity. It might be an argument between a line
manager and a member of their team, a personality clash between
colleagues or even a power dispute between different departments. Wherever it arises,
conflict is a major cause of stress in the workplace and it can lead
to long-standing grievances, factionalism and absenteeism.
Confident conflict resolution skills will set you apart. Being able
to handle conflict effectively, whatever the situation, is an ability
that will help you to build strong, constructive working relationships
and improve the overall performance of your team, group or
department.
This course features easily learned tactics, clearly
explained by Barry Winbolt, a trainer and mediator, based on his
30 years' experience oftackling workplace conflict in different
settings and cultures. In a series of engaging videos, he explains
the pitfalls that cause conflict and the patterns thatlead to escalation. He shows you how to avoid those frustrating cycles of argument and resistance. He
then provides a comprehensive toolkit for creating positive
outcomes through conversations that build trust rather than dividing people. He explains why early intervention is best, how to deftly
handle disputes before they get out of control, and turn them into
constructive conversations.
By the end of this course, you'll have a better understanding of conflict, which will reduce any uncertainty you may have in tackling it. It will place you ahead of the pack; positive conflict management skills are a key component of leadership.
This short course will give a better understanding of:
A framework for handling conflict and disputes with confidencePatterns of conflict and how it escalatesHow to stop a disagreement escalating into a disputeWhen and how to intervene in a dispute between others
The key communication steps you needto resolve a conflictHow to avoid confrontation and deadlockHow to move from confrontationto constructive conversations.
Who this course is for:
Anyone who wants to learn how to turn potential conflicts into constructive conversations.
People who want to be more confident when dealing with conflict. Managers who need to improve their conflict resolution skills.
Helping professionals who need to engage with clients and avoid confrontation.
Trainee mediators, conflict resolvers, arbitrators and lawyers.
Instructor Details
- 4.4 Rating
230 Reviews
Skill Boosters
At Skill Boosters we work with leading subject matter experts todesign, develop and deliver effective video basedtraining for the workplace. We are passionate about delivering impactfultraining which helps to build productive, tolerant and inclusive individuals, teams andworkplaces and which improves lives and lifechances.
Ourcourses combine video drama, expert analysis, documentary sequences and interactive study to provide flexible, cost-effective training that engages, informs and inspires ourlearners.
Skill Boosters courses and resources are trustedby many of the world's leading organisations to develop and improve the skills and behavioursof their people.
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Reviews
- Video Duration:
1 hour on-demand videoh - Price: 11.99 Track Price 11.99 Track Price
- Provider: Udemy
- Year:
2019 - Language:
English - Certificate:
Yes
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