UdemyCustomer ServicePaid courseAll LevelsCertificate

The Customer: Service at its BEST (MASTER SERIES) (Udemy.com)

Service At Its Best will give you the tools to make a connection and build a relationship with your customer base

4.2

55 reviews

Created by: Learoy Tonight

Last updated December 2021

What you will learn

Develop a customer centric service strategy
Recognise actions that can damage your customer centric service strategy
Develop an effective customer journey map
Identify the importance of team roles in delivering service
Determine factors that create customer value
Link service to outcome
Develop strategies to support the modern day customer
Drive a culture that welcomes customer feedback - and uses it effectively
Develop strategies to proactively manage complaints before they arise
Diffuse difficult customer situations to focus on actionable solutions
Measure customer experience meaningfully
Integrate customer experience metrics into staff KPI’s which drive the correct behaviours
Build customer loyalty in your own business

How it compares

Against the other 51 rated Udemy courses in Customer Service on CourseDuck:

Rating4.2 out of 5higher than 1% of them
Reviews55#51 of 52 by number of reviews
Length4 hourslonger than 86% of them
Last updatedDecember 2021earlier than 66% of them

Course Description

There is no question about the impact great customer service has on an organisation. "The Customer: Service At Its Best" will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.

Here’s a test. You find out that your boss’s boss is going to come in the next day and will be giving you feedback on your customer offer, based on their experience with you.

Do you:

[A] stay back late making sure everything is just so and meet with your team to set out your expectations, or
[B] do everything just as you always do?

If you answered [A], then it’s highly likely you don’t have a customer centric culture, and you need a new strategy, stat!

Let Learoy challenge your current customer service strategy, expand your idea of what best practice customer service is, and guide you in providing the service, that you as a customer/human, would want to receive.

Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you’re trying to create.

Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We’re excited about education and want to give you the opportunity to be the best you can be.

This Master Series will take you approximately 3-4hrs to complete and will cover all of the components required to build a customer centric workplace. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations.

What are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.

All Levels

Time: 4h

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Instructor Details

Learoy Tonight

4.2 Rating
55 Reviews

Learoy believes that an investment in education is an investment in your future business. Learoy has a driving passion for outcomes, business return and creating engaging learning experiences.

Learoy Tonight is essentially bite size learning, it's all about learning that little bit now and implementing those new skills and knowledge in the workplace tomorrow.

Learoy isn't your typical education company. It's a forward-thinking, digital business that's leading the way. We've done the research and we're driving results through education. You'll see.