Mastering Conflict Management and Resolution at Work (Udemy.com)

It's gaves complete package not only explanation, it also contains exercise, reflection. however the explanation is a bit lenghty for me, and I expect that it shows some video that shows the practice of others.

It had great examples but less tols than what I expected. There is a good classification of topics one could upskill on when understanding conflict. I would suggest including more tools to objectively exercise how to adapt the tools in conflicts and how best to objectively map situational awareness on the conflict

The presenter is very pleasant, well dressed, speaks calmly, and gives a sense of confidence when you listen to her. I really like the presentation; it helped me a lot by guiding me on how to handle this type of situation. I will recommend it to my coworkers.

The Conflict Resolution course has been highly beneficial in the conduct of my daily responsibilities as Plant Head. It provides practical tools and perspectives that I can apply across different aspects of my role—whether in organizational alignment, managing relationships, streamlining work processes, or ensuring safety and operability within the plant. From my own experience, the learnings have helped me approach conflicts more constructively, fostering collaboration and clarity among teams. This has strengthened not only workplace harmony but also the overall efficiency and safety culture of our operations. I find this course to be a valuable resource in reinforcing leadership effectiveness and in cultivating a resilient, continuously improving organization.

An expat culture that is not totally aligned with the culture we grown up and there is need to make huge adjustment in ways of working and collaborating yield results that we both understood our culture and the limits that we need to be aware of.

I believe that this course is good for me. As a leader it is always good to introspect and identify opportunities for growth. Also, the information learnt is applicable not only to my work life but my personal life as well.

This was a good course overall, with solid concepts and ideas. The role plays were a good way to apply what we learned. I found there were often many action items or steps to take for each point which made it hard to remember.

Quiz too focused on details rather than concepts. Would be nice to know which final quiz questions I did not get right so i can learn from them

Honestly, I had never thought of conflict in this manner before, so it has given me a new perspective. So far, I learned of some useful tips for handling conflict especially, recognizing how to manage defensiveness.

This course is somewhat reductive but overall a good overview. Note that the Lewis Method has serious flaws and may not be a good solution to conflict resolution. Also important is that "You're wrong" is not necessarily an interpretation-it may be an objective fact. Sometimes the conflict is the refusal to acknowledge a fact, not an interpretation of undisputed facts. 'Speaking your truth' only works when what you speak actually IS true. Truth is objective.

When camera angle would change I found it distracting. The questions given for reflection were fast and I had a hard time remembering them, while watching.

Leaning conflict management is always a good thing for anyone in contact with others. What I learned was some things about myself, but a LOT about the people around me and how they respond which can help me respond to them better.