Tackling sensitive workplace conversations with confidence (Udemy.com)
How to discuss a delicate topic with an employees and colleagues - a guide for managers
Created by: Skill Boosters
Last updated October 2017
What you will learn
- Understand why certain issues are particularly sensitive
- Know why managers may need to raise them
- Appreciate some of the challenges they can face when they do
- Know how to prepare for a conversation about a sensitive issue
- Be familiar with important qualities to demonstrate when having a conversation about a sensitive issue
- Use effective techniques for approaching sensitive issues how to agree a way forward
- Appreciate the importance of familiarising yourself with your organisation’s procedures and policies
How it compares
Against the other 230 rated Udemy courses in Leadership & Management on CourseDuck:
- Rating4.4 out of 5higher than 22% of them
- Reviews321#177 of 231 by number of reviews
- Length0.9 hoursshorter than 89% of them
- Last updatedOctober 2017earlier than 92% of them
Course Description
Whether it’s speaking to someone about their bad body odour, tackling issues around someone’s personal life, dealing with sickness and bereavement or addressing suspected alcohol or drug abuse, being able to have conversations around sensitive issues is a key skill that can mean the difference between a happy, productive workforce and one that’s plagued by stress, poor employee dynamics and low productivity.
It’s also essential for employers and managers to be aware of common legal pitfalls around dealing with certain issues in order to avoid costly tribunal action further down the line.
Combining thought-provoking original drama with insight from an employment law expert and leading workplace psychologists, this course from Skill Boosters provides employers and managers with a toolkit for raising delicate and personal issues and resolving them effectively at an early stage.
Featured experts:
- Petra Venton, Employment law expert
- Barry Winbolt, Psychologist and mediator
- Clive Lewis, CEO, Globis Mediation
- Kate Russell, Employment law and HR consultant, Russell HR Consulting
Instructor Details
- 4.4 Rating
321 Reviews
Skill Boosters
At Skill Boosters we work with leading subject matter experts to design, develop and deliver effective video based training for the workplace. We are passionate about delivering impactful training which helps to build productive, tolerant and inclusive individuals, teams and workplaces and which improves lives and life chances.
Our courses combine video drama, expert analysis, documentary sequences and interactive study to provide flexible, cost-effective training that engages, informs and inspires our learners.
Skill Boosters courses and resources are trusted by many of the world's leading organisations to develop and improve the skills and behaviours of their people.
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Reviews
By Debbie Slocum on 12/27/2019
Good information. easy to follow
By Anonymized User on 12/2/2019
Its always good to learn on how to handle Difficult conversations
By Warren Heath on 10/15/2019
Still early in the course but it is displaying evidence of the style of information I am looking to garnish to enhance my capabilities.
By Anonymized User on 9/30/2019
I can say that the content is really useful. I hope that i won't need this during my work but "you never know".
By Alroy Rodrigues on 9/3/2019
Good practical examples and excellent teachers
By Rodney Morris on 8/16/2019
Great course so far! Have had to deal with similar matters in the past and this will help me for the future.
By Sree Vidhya S on 9/21/2018
Very appropriate explanation, apt for every scenarios screened and seems quite helpful a training for people at all levels to go through!
By Anonymized User on 7/23/2018
Lot of problems getting udemy to play/work and to hear the video as this is the first one I have tried. Not of huge value so far.
By Shiela Marie Penuliar on 7/1/2018
The videos are very helpful. The actors chosen are professional. Production definitely was not cheap. Good job!!! About the messages, they are very relevant except that in the UAE, there are a few which may not be applicable. E.g. Article 99 of the UAE labor law states: It shall be unlawful for an employer, his representative or any person having authority over workers to bring or allow any one else to bring any kind of alcoholic beverages into a workplace for consumption therein or to allow any person in a state of drunkenness to enter or remain on the premises.
By LUCA ELISA DE FREITAS GOULART on 5/4/2018
Amazing course to learn how to manage and tackling with sensitive and difficult conversations on the workplace. The teacher have long time of experience on the subject and demonstrate the concepts using many useful examples of conversations and ways to speak. They also talk about important points to develop the ability to deal with this type of situation.
Quality Score
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Overall Score : 88 / 100












